I need to fucking vent and then need some damn advice!
Long story short. Fiancee ordered wedding invitations through alaunbydesign.com. We ordered a couple sets of previews (which we paid for) to get the font we liked. We finally made the final order at the beginning of Dec. Our wedding is March 7th and the invitations have to go out between 4-6 weeks before the wedding. We got the invites in two days ago (a week after they said they'd be in). We found a few problems. We got invitations as well as envelopes with the addresses printed on them, along with all those other things that go with wedding invites. Well the font on the invite is wrong (not the end of the world, but disappointing), one of the names is spelled incorrectly (oh welll, we can fix it) but THE MOTHER FUCKING INVITATION IS THE EXACT SAME SIZE AS THE ENVELOPE IT GOES IN!!! IT doesn't fucking fit in the envelope!!! omfg who the fuck is stupid enough to do that?!??
So I call this damn company and speak with the owner. She's a total bitch. At first she doesn't want to talkto me cause I didnt sign the agreement. I tell her my fiancee isn't here and she's going to talk to me. We tried emailing her two days ago and she never responded. She claims if we would have sent the email she would have got it so it didn't go through. Well WTF? I did it through her website so maybe her websites fubar'd, but whatever. Anyways, this bitch lady tells me we signed an agreement yatta yatta and that I have to send all the shit back before they will do anything (I'm assuming at my cost). I told her I don't even care about the font i just want envelopes of the right size and we need these asap. Well she still si makign me send them back before she does anything, even though I dont have the time to do that now! I told her I'd send back the old envelopes and wait for the new ones since I don't have time. She told me it was against her policy (even though she owns the business). I told her I was extremely dissatisfied etc... and I told her I would report her to BBB. She actually said "Good, do it cause I held up my end of the agreement", which she didnt cause the envelopes are the wrong fuckign size. I also told her I'd stop payment if we didnt get this taken care of. She told me I can't cause she already has my money. We paid with a debit card out of our bank account. With a credit card I could dispute payment and ship her all of her bulslhit back, but I don't know if we can with a debit card. What the fuck do we do now?
Cliffs: This lady's a fucking bitch.
Long story short. Fiancee ordered wedding invitations through alaunbydesign.com. We ordered a couple sets of previews (which we paid for) to get the font we liked. We finally made the final order at the beginning of Dec. Our wedding is March 7th and the invitations have to go out between 4-6 weeks before the wedding. We got the invites in two days ago (a week after they said they'd be in). We found a few problems. We got invitations as well as envelopes with the addresses printed on them, along with all those other things that go with wedding invites. Well the font on the invite is wrong (not the end of the world, but disappointing), one of the names is spelled incorrectly (oh welll, we can fix it) but THE MOTHER FUCKING INVITATION IS THE EXACT SAME SIZE AS THE ENVELOPE IT GOES IN!!! IT doesn't fucking fit in the envelope!!! omfg who the fuck is stupid enough to do that?!??
So I call this damn company and speak with the owner. She's a total bitch. At first she doesn't want to talkto me cause I didnt sign the agreement. I tell her my fiancee isn't here and she's going to talk to me. We tried emailing her two days ago and she never responded. She claims if we would have sent the email she would have got it so it didn't go through. Well WTF? I did it through her website so maybe her websites fubar'd, but whatever. Anyways, this bitch lady tells me we signed an agreement yatta yatta and that I have to send all the shit back before they will do anything (I'm assuming at my cost). I told her I don't even care about the font i just want envelopes of the right size and we need these asap. Well she still si makign me send them back before she does anything, even though I dont have the time to do that now! I told her I'd send back the old envelopes and wait for the new ones since I don't have time. She told me it was against her policy (even though she owns the business). I told her I was extremely dissatisfied etc... and I told her I would report her to BBB. She actually said "Good, do it cause I held up my end of the agreement", which she didnt cause the envelopes are the wrong fuckign size. I also told her I'd stop payment if we didnt get this taken care of. She told me I can't cause she already has my money. We paid with a debit card out of our bank account. With a credit card I could dispute payment and ship her all of her bulslhit back, but I don't know if we can with a debit card. What the fuck do we do now?
Cliffs: This lady's a fucking bitch.