intel CPU warranty

[WhiteFireDragon]

hi guys, my first post/thread here. have any of you guys RMA'ed, or at least know the process? i read the fine prints, but still a little unsure on something. it states that they only warranty original owners only, but if i buy a brand new retail chip from ebay, does this mean i'm the original owner or does it have to be a reputable retailer? also, there were mentions of including the original cooler and box when sending it back. is it really necessary to send the stock cooler if i ever need to RMA only the processor??

 

[JFAMD]

*Theoretically* anyone should be able to RMA a processor, it should not have to be the person who originally bought it because of the multiple levels of distribution and resales that happen in this business.

I would think that they would want the original cooler back as well, but if you do not have it (as many change out cooler), they would probably be OK.

However, you really should email them directly as I don't know their policies.

 

[TankGuys]

hi guys, my first post/thread here. have any of you guys RMA'ed, or at least know the process? i read the fine prints, but still a little unsure on something. it states that they only warranty original owners only, but if i buy a brand new retail chip from ebay, does this mean i'm the original owner or does it have to be a reputable retailer? also, there were mentions of including the original cooler and box when sending it back. is it really necessary to send the stock cooler if i ever need to RMA only the processor??

You can usually get around the original owner thing. As long as you have some sort of receipt to show when you purchased it. I can think of a handful of reasons why they have this policy in place though.

As for the cooler - yea, they want it back, but they don't always enforce it.

 

[Supersonic64]

OEM CPU's have no warranty FYI.

 

[nyker96]

I've done a amd rma a while back, they don't ask for stock cooler and sent me a retail back nevertheless including a new cooler. heard intel want the original cooler not sure why. but in amd's case they didn't ask too much and I included my original purchase receipt so no problem.

 

[Cogman]

Why are you RMAing it? It is pretty rare for a CPU not to work properly (They are very thorough in the testing process).

They need the original stuff so they can easily resell the chip if they find that it works properly. Part of the retail price was to cover the coolers expense.

 

[Bartman39]

OEM CPU's have no warranty FYI.

Not always true... I had bought a Dell desktop (Vostro series) awhile back that was still under warranty and one day it just bit the dust... It was returned to a service center and when I got it back they had replaced the cpu and PS...? How I know is pretty simple it left with an e7200 and came back with an e7400 cpu (like a free upgrade)... From what I could tell the board was the exact same that it left with and even if wasnt they still changed the cpu and stated so on the repair ticket (nothing about the board)... Still dont know why it died unless the PS took it out which could have been the case since it too was replaced...


I understand if you buy an OEM cpu by itself there is no warranty but in a system sure enough there is a warranty...

 

[JFAMD]

AMD OEM CPUs come with a standard 1 year warranty. However, I wouldn't be surprised if they need to be replaced through the OEM.

Now, if you said OEM CPUs bought on the grey market have no warranty, you may be right.

However, depending on the situation you may have a bigger issue. If the CPU has a 1 year warranty, they usually happens at first point of purchase, not your point of purchase. If someone bought it 2 years ago, the warranty might be out, even if you bought it one day ago. Remember that warranty is usually on the first purchase.

 

[TankGuys]

Most of the time OEM CPUs do have a warranty, but they are provided through the reseller or systems integrator. It's true though that you can't RMA an OEM chip through Intel/AMD - generally speaking. I've seen them still work with customers in a bind, but most of the time you have to deal with the reseller.

 

[aigomorla]

guys incase u didnt know Tankguys is a online retailer CS.

So for intel he's the most accurate source u can take in this thread.

 

[Supersonic64]

Obviously if you buy a prebuilt system the whole thing is covered under warranty for whatever period. But if you buy an OEM CPU from a reseller you get no warranty from Intel. Most resellers will give you a 30 or 60-day warranty which really isn't much of a warranty at all.

Of course the chances of an OEM chip failing after 30 or 60-days are slim as long as you keep your temps and voltages within check and in safe ranges.