Intel processors crashing Unreal engine games (and others)

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IEC

Elite Member
Super Moderator
Jun 10, 2004
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The First Descendant should have some spicy data given the workout it gives to CPUs. It sends my 7800X3D temps to above 80C (despite Arctic Liquid Freezer II + Thermal Grizzly) during shader compilation so I bet if your system is "gaming stable" it pushes it over the edge.

From the Hardware Times:
Core i9-13900KF RMA unit 2: The second RMA unit, or the RMA of the RMA had a promising start. Following the eTVB fix, it was stable in most of the games we tested. Until The First Descendant descended upon it: Crashes every other minute were the highlight of the launch. It took me two days to get through the tutorial which otherwise takes 15 minutes. Here’s an Event Viewer log containing all 44,242 error events.
 

gdansk

Platinum Member
Feb 8, 2011
2,843
4,240
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I still don't think a recall is necessary. If your CPU encounters the issues then Intel will replace it under warranty.

Most people using 13/14900K haven't reported issues. But it would be helpful for Intel to figure out and release a statement about the actual cause(s) while reaffirming they'll cover it under warranty.
 
Jul 27, 2020
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I still don't think a recall is necessary. If your CPU encounters the issues then Intel will replace it under warranty.
I wonder how many users will run The First Descendant and then ask for a warranty replacement? I mean, savvy users will just keep giving error logs to Intel until they finally get a sample that is stable
 

DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
29,489
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Most people using 13/14900K haven't reported issues.
For months, today included, I continue to see users only now becoming aware of this issue. And reacting to the news finally knowing what is wrong with their system. Many many posts about endless troubleshooting, blaming the game devs, Nvidia drivers, failing storage, on and on. Only to learn later it was the CPU the whole time.

So I think stating most have reported no issues is a terrible metric to rely on at this stage.
 

DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
29,489
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I wonder how many users will run The First Descendant and then ask for a warranty replacement? I mean, savvy users will just keep giving error logs to Intel until they finally get a sample that is stable
I saw a post this morning where the guy was waiting to see if his 5th RMA would get approved.
 
Jul 27, 2020
19,613
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So I think stating most have reported no issues is a terrible metric to rely on at this stage.
Yeah and who knows what has been happening in third world countries where the shopkeepers can be pretty rude, especially if it's a big, successful shop.

I recall hearing about an issue during the P4 era where the user got a brand new system assembled with an MSI mobo and a cheap P4 Celeron. After shutting down the PC, it wouldn't turn on again for at least 5 minutes. He went to the shop and the businessman told him to scram, telling him he was stupid and since it was his first PC, he didn't know what normal PC behavior was. He took a techie with him to the shop. When the shopkeeper saw the user, he ridiculed him again, hoping he would go away. But the techie told him firmly, I would like to demonstrate this issue to your system building guy. So the shopkeeper relented and the system was taken to the back of the shop where the "magic happened". The builder checked the PC a few times, confused why it was happening. The techie got impatient and told him, "Maybe it's got something to do with capacitor discharge. Some capacitor is bad and maybe it's taking five minutes for it to lose its charge and then the system powers on?". The builder mulled it over for a few minutes and then shook his head in agreement. "Yeah, that could be it". The user got the mobo replaced right away!
 
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Following image needs to be quoted big:



Note: Those are crashes by all CPU manufactures and chip generations.

And addendum: That forum post is one example where updating to the latest BIOS seems to have helped resolve the issue (though I'd personally not hold my breath due to Intel's lacklustre messaging).
This specific pie chart doesn't say much unless it is normalised per SKU.

1. Anecdotally speaking, more people prefer to buy the -K SKU rather than the -KF. In this chart, 13900K/KF reflects this observation. But for the 14900K/KF, the numbers are contrary to what you would expect.

2. If "pushing it to the limit" really is the actual reason for these failures, then the -KS SKUs would show the highest relative failure rates. This doesn't get reflected in the graph because the numbers are not normalised.

3. i7s almost as error prone as i9s - again, this doesn't make sense if the prevalent theory is true.

Not to mention how this data was collected - whether voluntarily or not, the quality of the data, time period over which this was reported, etc.
 
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coercitiv

Diamond Member
Jan 24, 2014
6,600
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I still don't think a recall is necessary. If your CPU encounters the issues then Intel will replace it under warranty.

Most people using 13/14900K haven't reported issues.
I agree on the recall part, as long as Intel comes out with a resolution (cause+fix). I'm no longer convinced this isn't widespread though, the telemetry data was a shock (especially as it was partially confirmed by a source inside a big OEM).

I just hope this does not end like Nvidia's bumpgate, because that was a textbook example of a company not taking (full) responsibility and attempting to pass some of the financial burden on consumers. For DIY products replacing the defective part is a reletively minor hassle, but for laptops it gets nasty fast.
 

IGBT

Lifer
Jul 16, 2001
17,958
138
106
So far, Intel has attempted to patch up Raptor Lake's problems with several "band-aids," including the introduction of a Baseline profile with safer power targets and new microcode updates to address an eTVB bug that caused specific Raptor Lake models to boost clock speeds too high beyond a particular temperature. However, all of these attempts have not fully rectified the issue. As far as we know, Intel is still investigating the core root of Raptor Lake's stability issues. https://www.tomshardware.com/pc-com...-49AD-8D1E-57F64B875658&utm_source=SmartBrief
 

Hitman928

Diamond Member
Apr 15, 2012
6,058
10,402
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In the case of the game server Raptor Lake CPUs running in the W680 boards, I don't think they ever ran at "too high" frequencies in those setups. Certainly not compared to similar CPUs in desktop boards.

I don't see why they wouldn't in single or lightly threaded loads. . .
 

blckgrffn

Diamond Member
May 1, 2003
9,288
3,427
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www.teamjuchems.com

Looking like eventually all Raptor Lake chips might effected.

In this developers client crash reports nearly all crashes are Raptor Lake chips and a variety of SKUs. At least, that’s what I got out of it.

As they say in my part of the world: “Uffda.”

Already seeing deal threads getting this feedback on sites slickdeals, it’s sure to accelerate to the point where any deal with Raptor Lake chip will get thumbed down and egged. Which is a secondary problem to go with this bad situation they find themselves in now.

I am breathing a sigh of relief to have been only built 12th Gen with Intel. I was really tempted to try to get to the 13500 for Raptor Lake but now glad I didn’t.

Also, so we all remember that the 1x400 and down are all still 12th gen under the hood (right?) and so should be gtg long term. Long live the 12600 in all its forms
 
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blckgrffn

Diamond Member
May 1, 2003
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www.teamjuchems.com
Amusingly the 13500 is actually Alder Lake silicon. So it's probably fine.
Ah, sorry, I thought that was the line for Alder Lake vs Raptor Lake. Not sure where I read that though.


Articles like this one, specifying the different L3, confused me I guess.

So yeah, the 13500, as a cut down 12900, seems like a safe bet too
 

DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
29,489
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It's a 2.5hr conversation and Q&A but Wendell and the Doc get into the stability problems -


I'll listen while prepping dinner later. Might take a couple of meals to get through the whole thing though.
 

coercitiv

Diamond Member
Jan 24, 2014
6,600
13,954
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It's a 2.5hr conversation and Q&A but Wendell and the Doc get into the stability problems -
Some juicy quotes, adding more to this post as I listen.
At least 50%, maybe 75% of the CPUs I have identified that something ain't right with them, if you were using them in a desktop use case, you probably wouldn't know. (42:50)
83C max logged temperature in one of the server populations (45:20)
I'm like 85% sure that at least a double-digit percent of the population is degraded. (47:00)
One support ticket complained about the game only working in compatibility mode. Wendel says it was CPU degradation, and the reason it worked in compatibility mode was because AVX gets disabled. (52:30)
Some of the gaming companies that have done the reporting are now mitigating denial of service attacks. (1:03:50)
 
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KompuKare

Golden Member
Jul 28, 2009
1,164
1,426
136
About my speculation about different Intel fabs (post# 824), surely those K CPUs being used in a data centre which Intel replaced: well they also failed. Yet, overall "only" 50% of CPUs seem to fail.
Possible explanations:
  1. Intel has not identified the case and couldn't replace that data centre from the ones the suspect are from the 50% good ones.
  2. That data centre's Intel sales contact does not know (or care?!) where to get "good" replacements.
  3. Intel knows exactly what is going on, but doesn't care?
Not sure which of those is worse.
I agree on the recall part, as long as Intel comes out with a resolution (cause+fix). I'm no longer convinced this isn't widespread though, the telemetry data was a shock (especially as it was partially confirmed by a source inside a big OEM).

I just hope this does not end like Nvidia's bumpgate, because that was a textbook example of a company not taking (full) responsibility and attempting to pass some of the financial burden on consumers. For DIY products replacing the defective part is a reletively minor hassle, but for laptops it gets nasty fast.
Yes, Nvidia handled that about badly is possible (for consumers - it was "okay" for them except they never got any Apple business afterwards). And like this, the media barely covered it - still convinced that SA's Charlie D. constant digging made him persona non-grata with Nvidia and their astrosurfers.
 

DrMrLordX

Lifer
Apr 27, 2000
22,003
11,573
136
Didn't realize this was still going on. I've heard so many people say they don't have an issue with their 13 and 14th gen chips, however I am seeing a lot of them for sale in secondary markets on other forums.

Caveat emptor.

I don't see why they wouldn't in single or lightly threaded loads. . .

W680 would be less likely to hit TVB clocks, I would think. I could be wrong. And again Wendel's initial video claims that the W680 samples didn't exceed 5.3 GHz.
 

Hitman928

Diamond Member
Apr 15, 2012
6,058
10,402
136
Caveat emptor.



W680 would be less likely to hit TVB clocks, I would think. I could be wrong. And again Wendel's initial video claims that the W680 samples didn't exceed 5.3 GHz.

I thought that 5.3 GHz was the manually set frequency they used to mitigate the problem in machines they identified as having issues?
 

Markfw

Moderator Emeritus, Elite Member
May 16, 2002
26,065
15,204
136
Caveat emptor.



W680 would be less likely to hit TVB clocks, I would think. I could be wrong. And again Wendel's initial video claims that the W680 samples didn't exceed 5.3 GHz.
It would seem from these last few posts, that if you never stress the CPU very much, it will survive. The comment about desktops, not gaming is the comments that mostly drives this overservation.
 
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