Internet Connection Problems! I am out of solutions!

[mxnerd]

Have you tried Linux like Ubuntu Live CD? Which you don't have to install it, just run directly from the CD.

I saw you turned on Vista Sidebar, do you have any add-on not from Microsoft?

If running your PC on Linux and the router does not reboot itself, then it's your Windows box.

And please do what JackMDS and freegeeks suggests.

 

[dguy6789]

I don't have any foreign stuff on my pc that could cause the problem. I have done everything that has been suggested in this thread. The router will die out no matter what computer is plugged into it no matter what software is being run on every OS. Even if I just have only the Wii or only the 360, it still does it.

 

[mxnerd]

What if you don't plug in the (probably 2.4G cordless?) phones and remove the power?

And maybe it's time to find a local pro.

 

[dguy6789]

I've unplugged the phones and removed the power before, still no go.

 

[dguy6789]

My net died when I was posting this D:

 

[dguy6789]

My net died when I was posting this D:

 

[dguy6789]

My net died when I was posting this D:

 

[bluwing]

Hi,

What modem do you have now? Is your modem for internet and telephone all one modem or is there two seperate units?

I have charter and have two seperate modems. One for the phone (Arris) and on for the internet (Motorola 5101).

As for my router, I use a Dlink DI 604 with a Dlink DWL 6000 Access point.

To me the way you are describing your modem is that your is one modem for both Phone and Internet.

bluwing

 

[mxnerd]

Charter has their own VOIP network, that's why they give you 2 modems. Other ISP probably don't use 2 networks.

I start to wonder whether OP'snetwork has some sort of IP conflict.

It's better if OP can draw a simple network diagram and writes down the IP address for each device.

 

[dguy6789]

My cable modem is both internet and phone in one device.

Cable Modem (192.168.100.1) -> Router (192.168.2.1) -> PC (192.168.2.2), other pc (192.168.2.9)

Something I noticed. Sometimes my main desktop appears in the router as having two IPs. It shows up in the DHCP Client list twice, once as 192.168.2.2 and once as 192.168.2.3. After refreshing it disappears, but it always comes back eventually.

Ideas?

 

[VirtualLarry]

Just if you haven't already, do a spyware/malware scan on your PC.

I recommend malwarebyte's anti-malware, and superantispyware.
http://www.malwarebytes.org/
http://www.superantispyware.com/

 

[mxnerd]

Originally posted by: dguy6789
My cable modem is both internet and phone in one device.

Cable Modem (192.168.100.1) -> Router (192.168.2.1) -> PC (192.168.2.2), other pc (192.168.2.9)

Something I noticed. Sometimes my main desktop appears in the router as having two IPs. It shows up in the DHCP Client list twice, once as 192.168.2.2 and once as 192.168.2.3. After refreshing it disappears, but it always comes back eventually.

Ideas?

If that's the case, probably DHCP function of one of the device (your PC, xbox, PS3, etc)on your network is malfunctioning and causes conflict. I would suggest that you either give each device a fixed IP (best option, and please do this first), or try to assigned them a fixed IP using their MAC address, you usually can do that in the router.

DHCP malfunction problem is very common in networking. An easy solution is give device a fixed IP, and be done with it.

Hope it helps.

 

[dguy6789]

I set all of my devices to a manual IP, now seeing how things work. *crosses fingers*

The problem isn't spyware or malware. It still happens if the only thing connected to the router is a wii or a 360.

Edit: No cigar

 

[kevnich2]

Honestly, if it's DHCP causing the issues, switching routers (DHCP server) would have fixed that. I'm very against using static IP's in networks unless the client is a server. Especially in home networks, a router can go bad, the person will switch the router and the router will have a default IP that's different than the router and guess what, nothing works and the person gets all irate that their internet isn't working, etc, etc. It's better to just assign a static DHCP address on the router side of things so DHCP is still there but it's just assigning the same IP address. And the best way to test this, unplug all other devices but one PC and see if the problem is still there, no other devices, no IP conflicts.

 

[dguy6789]

The problem still occurs with only one device on the network.

 

[mxnerd]

What if you connect only one device to router and don't connect the router to the modem, just for testing? Does it still reboot itself?

I really can't imagine any reason that you changed 4 routers and each router did the same thing, and have gone trough all possibilities.

Try to convince the ISP tech to come over and take a look again.

 

[Nuwave]

The only thing you haven't tried a new one of is a differant PC. You said you have an XBox 360 and you can drop connection using that. Try disconnecting everything but your Xbox or your wii from the router. See if your connection drops still.

 

[dguy6789]

Originally posted by: Nuwave
The only thing you haven't tried a new one of is a differant PC. You said you have an XBox 360 and you can drop connection using that. Try disconnecting everything but your Xbox or your wii from the router. See if your connection drops still.

Connection drops regardless of what is connected to the router. I have done every single possible combination already.


I let the router be turned on, but not hooked up to the cable modem all day today. It did not appear to turn on or off at all. So it appears that the routers only have problems if they are hooked up to the cable modem. The computers and such connected to the router cause no problem as long as the cable modem isn't hooked up to the router.

 

[Nuwave]

Connection drops regardless of what is connected to the router. I have done every single possible combination already.


I let the router be turned on, but not hooked up to the cable modem all day today. It did not appear to turn on or off at all. So it appears that the routers only have problems if they are hooked up to the cable modem. The computers and such connected to the router cause no problem as long as the cable modem isn't hooked up to the router.

I can only think of two solutions. You've gotten two faulty cable modems, or you signal needs a boost. I've had a similiar problem and the culprit ended up being signal loss. However the signal loss was tempermental. The first time I called my ISP they didn't see anything wrong with the signal. The second time they sent someone out to install a signal amplifier.

The disconnects happened more often with heavier use. So when not it use it never happened.

My suggestion to you is ask for a signal amplifier.

 

[dguy6789]

I doubt a low cable signal could cause the router to completely power off and on. It would likely just cause internet connection problems, but it wouldn't shut down my router. I can be not using the internet at all, and my router will turn off and on if it is connected to the cable modem. It interrupts lan games.

 

[Tbirdkid]

are you using poe? that could be causing issues. also, the cable that you use to the router from the modem, has it been the same all along? the reason i am asking is that I have seen a grounding issue cause some flaky stuff on ethernet. especially cat6.

 

[dguy6789]

I don't believe I am using poe.

I have replaced every single cable at least once.

 

[VirtualLarry]

Have you checked out your electrical wiring? There are little plug-in devices with three LEDs, that will show wiring faults, etc. Try picking one of those up, and check the outlets that the PC, the router, and the cablemodem are plugged into.

 

[Tbirdkid]

take an extension cord and run it from another room to the router. see what that does

 

[dguy6789]

For those that have not read the thread, I have already bought a very nice UPS for my entire computer system and the problem still happens. I did try wall outlets in other rooms as well. Doesn't seem to affect the problem.