It is now day 26, and I am still waiting for this drive.
I received the last Email stating the drive is comming on the 23rd, the funny thing is I paid extra for shipping so it should have come to me in two days...
Not here yet.
I have gone through some major stress for this drive.
Around a week ago I went to both stores in Manhattan because their online system said they had limited quantities. The 37th street store gave me a raincheck and offered to sell me the Velo for $200, I kept the raincheck but said no to the Velo.
I then went to the 57th street store they had one unit but wouldn't give it to me since I didn't have the raincheck made out for that store. I showed them my emails too. No go. So I waited.
Now I supposedly have been sent the drive but when I called CS they said "Fedex hasn't even got it out of their main site yet." Which means I am paying extra for nothing. The CS offered to cut the S&H by half, I ask to speak with a manager, he promptly said a manager would call me back and hung up. (I did not get his name.)
I am still waiting for the call.
I have sent out an Email with all these details, to the CS and ordering dept. (Tried sending it to the CEO but name doesn't match with the Email.) I would like to send an email to their CEO and or head manager, If anyone has this info. please contact me.
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I am seriously considering having my credit card agency dispute the shipping and handling charges if they do not remove them since they are already over the date promised.
I am also bringing these charges against them with the BBB:
1. Using bait and switch tactics. (Oh yeah we sold out of that model but we will sell you a 12x/8x/32x for the same price...)
2. Unfair buisness practices regarding shipping prices and handling. They do not follow their own advertised statements regarding how merchandise will be shipped out.
3. Mishandling of credit information.
Charging a client for something which hasn't been sent to the client, although they clearly state no charges will be applied unless order is fulfilled.
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For those of you that may disagree consider the following -
1. If you are a buisness and decide to put on a sale, you should clearly state the days when the sale will end. Including online rules and regulations regarding when orders over the system will not be taken.
2. If you can not fullfill all orders from that sale date, you should either cancel the orders or give an approximate date when the order will be filled.
3. If you can not fullfill the demand immediately and wish to keep your customers happy, you should either absorb the shipping and handling fees or send an email stating that all orders will be shipped with the least shipping and handling fee. Therefore all shipping will take longer.
4. You online system should match with your inventory to avoid misinforming your consumers.
5. Your reps. should be a little bit more polite and not so bloody obtuse. (Stonger language is appropriate but I am holding it back since this a public forum.)
Thats it.
l8r.
(Please contact me with the CEO email or how to get it since I doubt a rep will give it to me.)
HTD12345