- Jul 5, 2015
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Hi, I just started installing IP POE camera systems and I have a customer who's causing me nightmares. After running 8 cables for each of the 8 cameras she bought I found that all 8ports on the NVR were lit up and showing both power and data activity, but no picture. So I tell the customer she probably has a bad NVR because as I showed her there are lights on for each camera so that means there's both power and day going to and from all the cameras, therefore it's probably the NVR she bought that's the cause
She is now insisting that I don't get paid until she sees a picture on her monitor from all 8 cameras. I then took my ethernet cable tester and showed her that Ll the cables I installed are in good working order as all of them showed they were good on my tester. She still won't pay me. I told her that because she didn't buy the system from me that I wasn't responsible for the system to be working only the installation of cables I installed and the mounting of the cameras.
She still wouldn't pay me and said how does she know my cables didn't either damage her NVR or camera's. So my question is is there any possible way that a misfires CAT 5e cable can cause damage to either of theses pieces of hardware? I know I wired everything correctly but if there is no way for this to happen then it makes it easier to try to get her to pay me or use as evidence if I have to sue her for non payment
She is now insisting that I don't get paid until she sees a picture on her monitor from all 8 cameras. I then took my ethernet cable tester and showed her that Ll the cables I installed are in good working order as all of them showed they were good on my tester. She still won't pay me. I told her that because she didn't buy the system from me that I wasn't responsible for the system to be working only the installation of cables I installed and the mounting of the cameras.
She still wouldn't pay me and said how does she know my cables didn't either damage her NVR or camera's. So my question is is there any possible way that a misfires CAT 5e cable can cause damage to either of theses pieces of hardware? I know I wired everything correctly but if there is no way for this to happen then it makes it easier to try to get her to pay me or use as evidence if I have to sue her for non payment