iPhone 6 broken screen

[Claudius-07]

God exactly 35 days ago I bought my wife a new iPhone 6 for her bday. Today as she was working a kid ran by and bumped into her and knocked it out of her hand and it smashed the screen. Phone still works. This is our first spple phone and we never got any extended anything coverage since in I swear 15 years we've never had to use any warranty on major purchases. Anyhow I am new to this do I go to my Apple Store here in Ottawa Canada or go to Rogers my provider where we signed up for the two year plan?


Thread closed - OP has received his answer; all that's happened since is bickering and arguing. Some people need to learn when it's best to just agree to disagree. -Admin DrPizza

 

[jpeyton]

You can go to the Apple Store since you didn't purchase any warranty through your carrier. But I would also call around to local repair shops that work on Apple devices. For reference, Apple charges $300 to replace an iPad Air screen, and every local repair shop in my area charges $150 for the same service.

 

[TreVader]

If the phone works then the digitizer works, so you are only replacing the front glass not the screen. Should be <300.

You should always, always get apple care +. 2 iphone replacements no questions asked.

 

[JEDIYoda]

I am told that if Apple does not repair the phone themselves, it voids any sort of warranty that might exist. if you have a third party repair the phone! Also I am told that if the phone is new that after repairing the phone Apple will offer you a warranty@!!

If I am wrong, please let me know!!

I have a friend who went through this and ended up buying an iPhone 6! Because to repair the screen on her iPhone5 it would have costs almost 1/2 the price of a new IPhone!!

 

[JAG87]

So umm, all the advice in this thread is pretty wrong. The only person who is somewhat correct is JediYoda.

Do not get the phone serviced by a third party during the first year, or you will completely void your 11 months of remaining warranty.

There is no such thing as replacing the digitizer only, the LCD and the digitizer glass are fused together.

You'd be a fool to buy Apple care to protect your self from screen repair costs, as each repair has a deductible fee of $79 if the device was user damaged, so you're effectively paying $99 + $79 = $178 for fixing a screen, which is actually more expensive then fixing a screen on it's own.

OP, go to the apple store and get the screen fixed, they charge $120 plus tax to fix the screen, assuming there is no chassis damage that makes the repair impossible. If that's the case, the only option is to pay the out of warranty replacement fee, which is just over $300 for an iPhone 6.

 

[Claudius-07]

JAG87 is right on. I booked an appointment online for the Apple Store and 3 hours later we were there. They fixed screen for $120. My wife did not get the apple care for the reason mentione that it would $99 for the care+ and $79 fee. That is assuming it's the screen only that might break again. If she smashed the the crap out of it and she needs a new phone then it would be worth it.
All this after 1 month grr. Over 10 years with blackberry bold and then z10. Multiple drops. Dropped out of her bag while biking. Stepped on. Left in the car at -30. Her blackberries never broke but man she pissed with this as it was a gentle fall from a minor night. I dropped face first my own BB z10 on concrete for the nth time with not a scratch. Maybe just luck.
So any kick ass armour for iPhone 6 out there lol?

 

[Claudius-07]

Ps not saying iPhone 6 is bad. I am sure this was bad luck really. If I would have brought it to my provider they would have charged us $30 to look at it and I had no idea we would have lost and void the other 11 months warranty I'd I had brought it to another party to get it fixed yikes. Thanks for all the help.

 

[TreVader]

So umm, all the advice in this thread is pretty wrong. The only person who is somewhat correct is JediYoda.

Do not get the phone serviced by a third party during the first year, or you will completely void your 11 months of remaining warranty.

There is no such thing as replacing the digitizer only, the LCD and the digitizer glass are fused together.

You'd be a fool to buy Apple care to protect your self from screen repair costs, as each repair has a deductible fee of $79 if the device was user damaged, so you're effectively paying $99 + $79 = $178 for fixing a screen, which is actually more expensive then fixing a screen on it's own.

OP, go to the apple store and get the screen fixed, they charge $120 plus tax to fix the screen, assuming there is no chassis damage that makes the repair impossible. If that's the case, the only option is to pay the out of warranty replacement fee, which is just over $300 for an iPhone 6.

LOL. How exactly are you "effectively" paying $178 for a screen? You get two ENTIRE PHONE replacements. And because it can be for user damage, you can do it WHENEVER YOU WANT.


I forgot that they fused the digitizer to the screen. But, you would have to be an fool not to buy apple care. Or some PC guy who has no idea what he's talking about :hmm:

If you need any evidence for why Apple care is useful, this thread wouldn't exist if OP had got it.

Note, this is just a warning - you apparently started the problems in this thread by antagonizing others. Not everyone agrees with you; yours is an opinion. Calling people "fools" and "pc guys" because their opinion is different is not appropriate for the technical forums.

 

[weevilone]

Ps not saying iPhone 6 is bad. I am sure this was bad luck really. If I would have brought it to my provider they would have charged us $30 to look at it and I had no idea we would have lost and void the other 11 months warranty I'd I had brought it to another party to get it fixed yikes. Thanks for all the help.

Yeah it's just luck. My kid did the exact same thing, took off running as he got out of the car and knocked my iPhone6+ in the Apple leather case about 4 feet off the ground for a couple bounces to rest on concrete. It's fine. The leather got marred a bit in places but the phone is no worse for wear.

 

[Koing]

Yeah it's just luck. My kid did the exact same thing, took off running as he got out of the car and knocked my iPhone6+ in the Apple leather case about 4 feet off the ground for a couple bounces to rest on concrete. It's fine. The leather got marred a bit in places but the phone is no worse for wear.

I don't think the OP had a case on his phone?

I have always had cases on my phones. I haven't had a cracked screen yet touch wood. No apple care or insurance either.

Koing

 

[poofyhairguy]

So any kick ass armour for iPhone 6 out there lol?

Glass screen protector plus a Spigen Neo Hybrid off Amazon for the win.

I am super clumsy so every mobile device I have has a glass screen protector, even my iPad.

 

[JAG87]

Ps not saying iPhone 6 is bad. I am sure this was bad luck really. If I would have brought it to my provider they would have charged us $30 to look at it and I had no idea we would have lost and void the other 11 months warranty I'd I had brought it to another party to get it fixed yikes. Thanks for all the help.

You have got to put a case on that bad boy. If there is one thing that Apple doesn't do, is design their products for clumsy people. They design for beauty and ergonomics. If you know there is a chance you might drop your phone, put a case on it, or get ready to pay....

LOL. How exactly are you "effectively" paying $178 for a screen? You get two ENTIRE PHONE replacements. And because it can be for user damage, you can do it WHENEVER YOU WANT.


I forgot that they fused the digitizer to the screen. But, you would have to be an fool not to buy apple care. Or some PC guy who has no idea what he's talking about :hmm:

If you need any evidence for why Apple care is useful, this thread wouldn't exist if OP had got it.

Perhaps I didn't make myself clear.

Buying Apple care to protect yourself from DROPS is idiotic. When you drop your phone, 99% you will shatter the screen and nothing else. Apple fixes this (and sometimes replaces it all together with a refurb), regardless of what caused it, for $119. With Apple care, this service would cost you $178. Same goes for battery replacements. Cheaper without Apple care.

Apple care is only useful if the phone develops serious issues (user induced or not), in the second year of life. These issues include water damage, malfunctioning ports, radios or SIM reader. With these, your only solution might be a swap of the logic board (basically a whole new phone). In that case, Apple Care + deductible is cheaper than the OOW fee.

In pretty much any other scenario, Apple Care is a 100% profit money grab. Like all other extended warranties.

 

[TreVader]

Perhaps I didn't make myself clear.

Buying Apple care to protect yourself from DROPS is idiotic. When you drop your phone, 99% you will shatter the screen and nothing else. Apple fixes this (and sometimes replaces it all together with a refurb), regardless of what caused it, for $119. With Apple care, this service would cost you $178. Same goes for battery replacements. Cheaper without Apple care.

Where did you get this 99% number? I have dropped my 5s several times and if you want I can give you pictures of the dents, so I guess the 10 times I consecutively dropped it and didn't break the screen were some incredible run of luck, right?

You have no idea what percentage of the time the screen breaks, but you suggest you do.

Apple care is only useful if the phone develops serious issues (user induced or not), in the second year of life. These issues include water damage, malfunctioning ports, radios or SIM reader. With these, your only solution might be a swap of the logic board (basically a whole new phone). In that case, Apple Care + deductible is cheaper than the OOW fee.

Wrong. It's useful in ANY damage situation and it increases the value of the phone because it can be transferred to the next owner. So you recoup some of the costs if you sell the phone. How are you not getting this? You are basically suggesting that the $99 apple is charging is not worth the two $850 iphones I get as replacements for the original. So $1700-$189 = $1500 worth of apple products redeemable at any time within the year of purchase is not worth the $99 apple charges for Apple care? Your math is totally wrong.

In pretty much any other scenario, Apple Care is a 100% profit money grab. Like all other extended warranties.

Yeah, wrong again. Apple care is essential to anybody who can afford it. Anybody who can do remedial mathematics can see why $99 for Apple care is a steal.

Again, stop antagonizing others with phrases such as that. -Admin DrPizza

 

[JAG87]

Where did you get this 99% number? I have dropped my 5s several times and if you want I can give you pictures of the dents, so I guess the 10 times I consecutively dropped it and didn't break the screen were some incredible run of luck, right?

You have no idea what percentage of the time the screen breaks, but you suggest you do.


Wrong. It's useful in ANY damage situation and it increases the value of the phone because it can be transferred to the next owner. So you recoup some of the costs if you sell the phone. How are you not getting this? You are basically suggesting that the $99 apple is charging is not worth the two $850 iphones I get as replacements for the original. So $1700-$189 = $1500 worth of apple products redeemable at any time within the year of purchase is not worth the $99 apple charges for Apple care? Your math is totally wrong.


Yeah, wrong again. Apple care is essential to anybody who can afford it. Anybody who can do remedial mathematics can see why $99 for Apple care is a steal.

I understand if you are stuck at remedial mathematics, while some of us have taken statistics at the university level.

I suggest I do, because I work in the industry and provide service to thousands of mobile devices. So I have pretty good understanding of what breaks when a device is dropped. I have never had a user come back to me and say "I dropped my phone and now my buttons don't work", or "I dropped my phone and now my wifi radio doesn't work anymore". It's pretty much 99% a shattered screen, and a screen replacement makes the device fully functional again. Of course you may have other cosmetic damage.

It doesn't increase the value of anything because almost nobody keeps their phones for less than 2 years. Most people purchase their devices on 2 year contracts and don't plan on upgrading whatsoever until their device subsidy is paid off and they can buy at term cost again. So please, don't play the re-sale card. If you are one of those people who actually buys full cost devices and upgrades every single year, good for you, you're part of the 1%.

Yea no, I'm completely right. If Apple care was a "steal" for the consumer as you put it, Apple would be bleeding money from it, so why even bother to offer the service. If you could take a look at Apple's books, you'd see that they roll in mad cash from Apple care because most users never even make use of it. If everybody made use of it at maximum potential like your example, Apple would be losing $1500 on each customer.... LOL.

I purchased a Macbook that had 3 years of Apple care on it, and just now I finally made use of it by getting a replacement AC adapter because the wire frayed. I didn't pay for Apple care, it was basically a freebie, but if I had, I would have paid over $300 for a $90 adapter. Awesome. Yea totally worth it.

If you are clumsy then sure, Apple care is a steal for you. But statistics suggest that if you pay a minimum of attention with your electronics, extended warranties are a money grab.

Bolded section is unnecessary & inappropriate for the technical forums. Thanks in advance for not continuing to post in that style. -Admin DrPizza

 

[TreVader]

I understand if you are stuck at remedial mathematics, while some of us have taken statistics at the university level.

Care to explain why you have so much trouble subtracting two numbers then?

I suggest I do, because I work in the industry and provide service to thousands of mobile devices. So I have pretty good understanding of what breaks when a device is dropped. I have never had a user come back to me and say "I dropped my phone and now my buttons don't work", or "I dropped my phone and now my wifi radio doesn't work anymore". It's pretty much 99% a shattered screen, and a screen replacement makes the device fully functional again. Of course you may have other cosmetic damage.

Oh wow I'm so impressed, never met a person who works in the mobile industry

You clearly have no understanding of anything. As I said, my phone has dents. Whenever I want I can have them removed for free, why? Because I have apple care. It would cost hundreds to fix a single dent if you didn't have it.

And you are totally full of it in regards to 99%. Lets see a citation for this figure! You still haven't explained how if 99% of iphones break the screen when they are dropped why is mine still fine? I've dropped it probably 20 times. More evidence of your total lack of knowledge of simple mathematics... quick Mr. Statistics, what is the probability of my iphone still having a perfect screen if I dropped it 20x and 99% of the time a single drop breaks the screen and nothing else? It's comically easy to refute this stuff lol.

It doesn't increase the value of anything because almost nobody keeps their phones for less than 2 years. Most people purchase their devices on 2 year contracts and don't plan on upgrading whatsoever until their device subsidy is paid off and they can buy at term cost again. So please, don't play the re-sale card. If you are one of those people who actually buys full cost devices and upgrades every single year, good for you, you're part of the 1%.

Really? My contract is up every 18 months, and before the 6 I bought every single iphone on release besides the 3G and 3GS. Odd that all it took to refute your BS was my own account, but if you need to refute it further please ask any person on this forum who isn't so budget constrained. We can afford stuff, please don't be angry at us for it

Yea no, I'm completely right. If Apple care was a "steal" for the consumer as you put it, Apple would be bleeding money from it, so why even bother to offer the service. If you could take a look at Apple's books, you'd see that they roll in mad cash from Apple care because most users never even make use of it. If everybody made use of it at maximum potential like your example, Apple would be losing $1500 on each customer.... LOL.

Because every company that offers good value is unprofitable? I can see where your poor taste in products come from, you are afraid of these companies. You think Apple is out to get you. That sucks, I'm sorry

Maybe when you can afford one you will appreciate it, but it's pretty awesome hardware.

I purchased a Macbook that had 3 years of Apple care on it, and just now I finally made use of it by getting a replacement AC adapter because the wire frayed. I didn't pay for Apple care, it was basically a freebie, but if I had, I would have paid over $300 for a $90 adapter. Awesome. Yea totally worth it.

Really? 3 years of apple care? That is interesting, considering Apple won't even sell you 3 years of Apple care for a new device. You never have owned an apple product, I am starting to suspect. Please try it out sometime, and maybe you were confused about which forum this was? It's the Apple forum.

If you are clumsy then sure, Apple care is a steal for you. But statistics suggest that if you pay a minimum of attention with your electronics, extended warranties are a money grab.

No not clumsy, just not worried about $99, lol. Nobody here believes you about the statistics BTW. You can't even subtract. So try a different way to make yourself sound smart, maybe by changing your ridiculous opinions?

 

[isekii]

Really? 3 years of apple care? That is interesting, considering Apple won't even sell you 3 years of Apple care for a new device. You never have owned an apple product, I am starting to suspect. Please try it out sometime, and maybe you were confused about which forum this was? It's the Apple forum.

https://www.apple.com/support/products/mac.html

looks like 3 years is offered

 

[TreVader]

https://www.apple.com/support/products/mac.html



looks like 3 years is offered

Interesting they do not offer it on mobile products. What kind of idiot pays for 3 years when you can pay for one and renew every year?

 

[JAG87]

Care to explain why you have so much trouble subtracting two numbers then?

Oh wow I'm so impressed, never met a person who works in the mobile industry

You clearly have no understanding of anything. As I said, my phone has dents. Whenever I want I can have them removed for free, why? Because I have apple care. It would cost hundreds to fix a single dent if you didn't have it.

If you are so anal about dents and scratches, put a case on it. You would rather spend $180 on apple care + deductible instead of $20 on a case.

And you are totally full of it in regards to 99%. Lets see a citation for this figure! You still haven't explained how if 99% of iphones break the screen when they are dropped why is mine still fine? I've dropped it probably 20 times. More evidence of your total lack of knowledge of simple mathematics... quick Mr. Statistics, what is the probability of my iphone still having a perfect screen if I dropped it 20x and 99% of the time a single drop breaks the screen and nothing else? It's comically easy to refute this stuff lol.

This isn't even what is being discussed here. Yes, there is a good chance that if you drop your phone nothing will happen. You may have a scratch or two, but that is your own fault for not having a case and certainly nobody in their right mind would pay $180 to get that fixed. What is being discussed are the falls in which something does break. 99% of those incidents are shattered screens. Okay maybe I'm exaggerating, 90% are broken screens, 9% no power due to water damage (toilet mostly), and 1% are broken something else, like buttons, ports, or speaker/mic

Really? My contract is up every 18 months, and before the 6 I bought every single iphone on release besides the 3G and 3GS. Odd that all it took to refute your BS was my own account, but if you need to refute it further please ask any person on this forum who isn't so budget constrained. We can afford stuff, please don't be angry at us for it

18 months is not a normal contract. 24 months is. I'm not angry at you, I've owned every single iPhone including the 3G and 3Gs... Nice try though.

Because every company that offers good value is unprofitable? I can see where your poor taste in products come from, you are afraid of these companies. You think Apple is out to get you. That sucks, I'm sorry

Maybe when you can afford one you will appreciate it, but it's pretty awesome hardware.

2x 13" rMBP, 1x 27" TB display, 2x iPhone 6+ 64G, 1x iPad mini 2 32G. Yea, my Apple fleet is a sad state of affairs.

Really? 3 years of apple care? That is interesting, considering Apple won't even sell you 3 years of Apple care for a new device. You never have owned an apple product, I am starting to suspect. Please try it out sometime, and maybe you were confused about which forum this was? It's the Apple forum.

Yea, Mac Apple care is 3 years Mr. knowitall

No not clumsy, just not worried about $99, lol. Nobody here believes you about the statistics BTW. You can't even subtract. So try a different way to make yourself sound smart, maybe by changing your ridiculous opinions?

Great, so you like to buy extended warranties. Good for you. Companies love on folks with your mentality.

See above, and with this I'm finished. I'm not going to reply to any other of your rebuttals.

 

[TreVader]

See above, and with this I'm finished. I'm not going to reply to any other of your rebuttals.

Thank you for the last word then



I don't want to put a stupid case on my phone, why would I pay 25-75% the cost of apple care for a case to protect my phone from a lack of Apple care ? Cases are hideous abominations invented by Samasung to hide their phones hideous shape. The only people I know who put cases on their phones are girls, who keep their phones in their purses and need a case to protect it from their keys and crap, and kids or teenagers who are irresponsible and too poor to pay for Apple care. Your arguments were crap and thus you resort to reassessing your positions. 99% becomes 90% and suddenly I should put a case on my phone. That right there tells me you are hardly an Apple fan or even a frequent customer.

Then you end the conversation because in addition to throwing your lousy attitude straight back in your face, I also showed how your positions are never supported and just keep changing. Just let it go, we get it you hate apple!


Apple doesn't care

 

[Eugene86]

Thank you for the last word then



I don't want to put a stupid case on my phone, why would I pay 25-75% the cost of apple care for a case to protect my phone from a lack of Apple care ? Cases are hideous abominations invented by Samasung to hide their phones hideous shape. The only people I know who put cases on their phones are girls, who keep their phones in their purses and need a case to protect it from their keys and crap, and kids or teenagers who are irresponsible and too poor to pay for Apple care. Your arguments were crap and thus you resort to reassessing your positions. 99% becomes 90% and suddenly I should put a case on my phone. That right there tells me you are hardly an Apple fan or even a frequent customer.

Then you end the conversation because in addition to throwing your lousy attitude straight back in your face, I also showed how your positions are never supported and just keep changing. Just let it go, we get it you hate apple!


Apple doesn't care

You know, I haven't been on this forum for a while and decided to visit again. And then I found this gem of a thread.

After reading everything you said, I'm still not sure whether you're trolling or just have a mild version of down syndrome.

Please stop with the insults on the forums. Thanks. -Admin DrPizza

 

[TreVader]

You know, I haven't been on this forum for a while and decided to visit again. And then I ....just have a mild version of down syndrome.

Eugene86, I understand you may not understand all of this, but this is a direct quote of what you typed. Now, I personally cannot verify whether or not you have down syndrome, but I am very proud of you for making it here and trying your best:awe:



You're such a special little trooper:thumbsup:

 

[jpeyton]

You know, I haven't been on this forum for a while and decided to visit again. And then I found this gem of a thread.



After reading everything you said, I'm still not sure whether you're trolling or just have a mild version of down syndrome.

Maybe his parents met working together at Best Buy, and he was trained to push extended warranties before he could walk.

In any case, Apple Care is a waste of money, as are all extended warranties.

And I still think third party repair places, if reputable, are a good alternative to the Apple Store. As I mentioned, the Apple Store quoted me $299 for a screen replacement; I had it done for $150 elsewhere.

 

[TreVader]

Maybe his parents met working together at Best Buy, and he was trained to push extended warranties before he could walk.

In any case, Apple Care is a waste of money, as are all extended warranties.

And I still think third party repair places, if reputable, are a good alternative to the Apple Store. As I mentioned, the Apple Store quoted me $299 for a screen replacement; I had it done for $150 elsewhere.

Unlike best buy, Apple makes repairs cost more than its warranties. I know you two actually have never purchased a single Apple product for yourselves, you are clearly so wrapped up in your low quality cheap repair world that I am starting to doubt you two are even from a first world nation.

I suppose you u think car warranties are rip offs too, and always buy one without a warranty?
Oh. Wait, of course you do, you can't even afford Apple care for your phone!


And here's another example of personal attacks that aren't allowed in the technical forums. -Admin DrPizza

 

[JAG87]

You're starting to get offensive with the first world remarks and calling people cheap, your post has been reported, enjoy your vacation.

 

[TreVader]

You're starting to get offensive with the first world remarks and calling people cheap, your post has been reported, enjoy your vacation.

I'm sorry it hit so closed to home...


Oh, and supposing that my parents work for best buy and that I was "trained to push warrantees before I could walk?" isn't offensive? Please. Just because he's a mod doesn't mean he can personally attack me, get personally attacked back, and then claim that he was wronged!


I have been told this repeatedly by mods. You don't get to call someone names or insult them and then complain afterward when they respond.




Oddly enough, you were among the ones who complained, which resulted in my wasting my lunch time going through this thread. -Admin DrPizza