I bought most of my system parts from them for the past couple of years without any problems. By the way, I live 15 minutes from them. They have recently expanded their operations by aquiring a neighboring building. The original building now operates RMA and the new building for sales. As I always walk-in to their store for purchases, I usually listen to their phone conversations with other customers as I wait in the long line. I sincerely believe that their intentions are good even though several posts in this thread have indicated bad experiences. I must admit I don't always buy from them as some of the advertised deals from big chain-stores simply cannot be beat. But when I do buy from them, I never worried.