EVGA has great support, why they asking you that question I don't know. Tell them I want a RMA. good luck
Where will they store that data? They have a small memory footprint to store their internal bios, probably extra free space for certain updates or fixes. They probably do have some basic info on the card running, but I don't think it amounts to extensive data.Hard drives keep track of on-hours, start up count, etc.
Why wouldn't a GPU be able to?
Where will they store that data? They have a small memory footprint to store their internal bios, probably extra free space for certain updates or fixes. They probably do have some basic info on the card running, but I don't think it amounts to extensive data.
Without more info from the OP the only thing that comes to mind is EVGA attempting to state the card was used for something, possibly mining, that potentially violates the warranty. It just seems like such an unusual request.Who is telling you this? EVGA? ...and why? My understanding is that they have a three year warranty on most of their cards from the date of manufacture, which is recorded in association with the serial number. Otherwise, the card is warranted from the date of purchase for the original owner. Why the number of hours the card had been used is relevant isn’t really clear. Why EVGA would disclose their knowledge of this is even more odd, given that it presumably has no bearing on whether or not they would provide warranty service.
It would make sense to record power-on hours to be able to refuse RMAs on cards that were abused 24x7x365 for mining. That's not normal home use for a consumer product so it would be fair to say the card becomes out of warranty after x,000 hours of use (excluding sleep states).
It's quite normal for a home computer to remain powered on actually.
There is nothing about mining that inherently voids a warranty nor should there be, unless you're also taking steps like altering the card's BIOS. Mining is a perfectly valid use case that card makers have made a mint off of the past couple years. AMD and Nvidia intentionally enable and foster OpenCL and CUDA compute capabilities on their GPUs in order to increase sales of their GPUs, and mining is one result of that.It would make sense to record power-on hours to be able to refuse RMAs on cards that were abused 24x7x365 for mining. That's not normal home use for a consumer product so it would be fair to say the card becomes out of warranty after x,000 hours of use (excluding sleep states).
To say nothing of the fact that XFX RX 570 cards, are even ADVERTISED to contain a "mining BIOS" in the secondary BIOS switch position. Trust me, it works pretty well.There is nothing about mining that inherently voids a warranty nor should there be, unless you're also taking steps like altering the card's BIOS. Mining is a perfectly valid use case that card makers have made a mint off of the past couple years. AMD and Nvidia intentionally enable and foster OpenCL and CUDA compute capabilities on their GPUs in order to increase sales of their GPUs, and mining is one result of that.
Nvidia driver Telemetry magic? Phones home every minute that you NV-based GPU is running, with embedded serial number, and that info gets passed on to your GPU IHV too, for warranty-enforcement purposes? I could see that happening.