Is my Dell account stolen?

[Jindan]

I was in the last PowerEdge 400Sc 3.2ghz deal, I kept the cpu and sold the bare system (everything else) on eBay, I've had good communication with the buyer. To my surprise, today I found this guy placed an order on Dell, under my account (the order is billed to me and shipped to him). I called him, and he explained that the system is not up and he just ordered a replacement!

I do not assume that any of you had this weird experience, but can any of you help me to figure out what happened with this order? Is my Dell account hacked? Or how can Dell bill me without my consent?

Worst of all this order is shipped almost immediately, this is absolutely driving me crazy!

I won't be able to contact any Dell rep until Monday their biz hours!

Thank you guys for your input!

 

[olds]

That is just wrong. Call Dell and have them straighten it out.

 

[HappyPuppy]

Yes, you are screwed.

 

[imported_Mike]

Maybe he used your service tag # to gain access to your account?

 

[Jindan]

will I be responsible for the order? What do I say to Dell?

 

[Jindan]

Originally posted by: CheapArse
Maybe he used your service tag # to gain access to your account?

I guess so, because I have not even removed the shipping label from Dell, which has order number on it!

 

[olds]

Originally posted by: Jindan
will I be responsible for the order? What do I say to Dell?

Uh... tell them it wasn't you and to close that number.

 

[isekii]

Originally posted by: Jindan
will I be responsible for the order? What do I say to Dell?

that the order wasn't made by you.
file charges with the police ?
dell shouldn't have let him order anything with the service tag number.
You transferred the ownership over right ?

 

[imported_Mike]

Originally posted by: Jindan
will I be responsible for the order? What do I say to Dell?

? call them up first thing tomorrow(they don't have 24/7 do they?) and tell them to:

1)cancel order
2)cancel account
3)watch any other accounts
4)tell guy to fvck off

edit you can do #4 yourself

 

[imported_Mike]

Originally posted by: Jindan

Originally posted by: CheapArse
Maybe he used your service tag # to gain access to your account?

I guess so, because I have not even removed the shipping label from Dell, which has order number on it!

you deserve a doh'

 

[imported_Mike]

dp

 

[Jindan]

Originally posted by: CheapArse

Originally posted by: Jindan
will I be responsible for the order? What do I say to Dell?

? call them up first thing tomorrow(they don't have 24/7 do they?) and tell them to:

called, their biz hour is Monday thru Friday blahblahblah...

 

[LukFilm]

Same thing happened to me, only someone ordered a floppy drive, never heard of the guy or anything, but I wasn't billed, so I think it's just a glitch in the matrix.

 

[ReiAyanami]

don't forget they've outsourced a majority of their tech support to overseas

kept the cpu and sold the bare system... and he explained that the system is not up and he just ordered a replacement!

of course it won't work if there's no CPU in it...

 

[BooGiMaN]

so wait a minute u got billed, as in it got charged to your credit card?

call the credit card company..so what the guy say was he plannign to reimburse u?!?

 

[Jindan]

Originally posted by: BooGiMaN
so wait a minute u got billed, as in it got charged to your credit card?

call the credit card company..so what the guy say was he plannign to reimburse u?!?

The payment method on that order status page says: NET 15 REPLACEM, so I am guessing that Dell is going to send me a bill?

 

[isekii]

AGAIN DID YOU DO THE Transfer of ownership?

 

[Jindan]

Originally posted by: isekii
AGAIN DID YOU DO THE Transfer of ownership?

No I have not. I think by pulling out the cpu the warranty is void already.

 

[isekii]

Originally posted by: Jindan

Originally posted by: isekii
AGAIN DID YOU DO THE Transfer of ownership?

No I have not. I think by pulling out the cpu the warranty is void already.

I dont think the warranty matters.
There is a transfer of ownership form online that you can fill out on dell and transfers the titles over to the person you sold it to.
Dell lets you replace the parts on your own. So i doubt they would void the warranty for you removing the CPU.

 

[bockchow]

and he explained that the system is not up and he just ordered a replacement!

ok what does that mean. can you go into detail on this? what is not up about the system,what is he getting replaced, and what is the new order for?

 

[Jindan]

Originally posted by: bockchow

and he explained that the system is not up and he just ordered a replacement!

ok what does that mean. can you go into detail on this? what is not up about the system,what is he getting replaced, and what is the new order for?

hehe, this is the guy want:

Processor,80532,3.2GHz,512 800FSB
Card,Planar,Power Edge 400SC
Printed Wiring Assembly Controller-Panel,Front,ChassisDeskTop


Sub-Total $1,182.95
Shipping $0.00
Tax $97.60
Total Price $1,280.55

 

[isekii]

Originally posted by: Jindan

Originally posted by: bockchow

and he explained that the system is not up and he just ordered a replacement!

ok what does that mean. can you go into detail on this? what is not up about the system,what is he getting replaced, and what is the new order for?

hehe, this is the guy want:

Processor,80532,3.2GHz,512 800FSB
Card,Planar,Power Edge 400SC
Printed Wiring Assembly Controller-Panel,Front,ChassisDeskTop


Sub-Total $1,182.95
Shipping $0.00
Tax $97.60
Total Price $1,280.55

Call him up adn tell him he better be the one paying for it, or you'll file a complaint to the police.
He had no authorization to order an item on your account.
He knew that from common sense.

 

[Jindan]

Originally posted by: bockchow

and he explained that the system is not up and he just ordered a replacement!

ok what does that mean. can you go into detail on this? what is not up about the system,what is he getting replaced, and what is the new order for?

so was he said, i don't quite understand either. since i was very upset then and was more concerned about how he managed to placed an order under my a/c.

 

[Jindan]

guys i am so grateful for your input! basically i shouldn't be liable to this bill, am i right? call the police would be the last thing i want to do though.

 

[isekii]

Originally posted by: Jindan
guys i am so grateful for your input! basically i shouldn't be liable to this bill, am i right? call the police would be the last thing i want to do though.

I would, for him using an account that's not his knowing it.
then charging over 1 g's to an account causing frustration.