It seems so to me, but maybe I'm just having a bad experience.
I bought a 2TB HDD off of them 6 months ago on Amazon. They clearly advertised it on the webpage as having a 2 year warranty.
Well, the drive died on me today. Quite a short life. Not sure if any data will be salvageable.
The real icing on the cake is that their website is now telling me it's out of warranty. In fact, it was out of warranty in 2015, one year before I bought the drive. So they blatantly lied on their advertisement, or their webpage is as bad as my hard drive.
It took me a while just to find a way to directly contact someone about the issue. I tried calling them, just to find out there's a $15 charge if you're out of warranty. I hung up immediately, since apparently I am and now would have to pay them $15 to find out why.
How did this company get so popular? This has been so far the worst RMA experience I've had with any tech company, and with a product that died so early in its lifetime. Seems more like a scam than a professional organization.
I bought a 2TB HDD off of them 6 months ago on Amazon. They clearly advertised it on the webpage as having a 2 year warranty.
Well, the drive died on me today. Quite a short life. Not sure if any data will be salvageable.
The real icing on the cake is that their website is now telling me it's out of warranty. In fact, it was out of warranty in 2015, one year before I bought the drive. So they blatantly lied on their advertisement, or their webpage is as bad as my hard drive.
It took me a while just to find a way to directly contact someone about the issue. I tried calling them, just to find out there's a $15 charge if you're out of warranty. I hung up immediately, since apparently I am and now would have to pay them $15 to find out why.
How did this company get so popular? This has been so far the worst RMA experience I've had with any tech company, and with a product that died so early in its lifetime. Seems more like a scam than a professional organization.