Is There Anyone Worse Than ASUS in the Customer Service Department?

[Leyawiin]

The LAN on my ASUS Z97-A motherboard failed last summer. I heard so many bad things about their RMA process I decided to just stick an Intel PCI-E LAN adapter I had in there and forget about it. It might have gone well, but I had an option that worked.

 

[MagnusTheBrewer]

ALL motherboard manufacturers have bad customer service. They're typically horrendously understaffed with a shortage of everything but policies to follow. The bottom line is the ONLY reason they even have customer service departments is so they can say they do. It's a truism that it's cheaper to attract new customers than retain old ones.

 

[usyed1]

Only thing worse is Raijentech Tech Support god damn non existant.

 

[monkeydelmagico]

ALL motherboard manufacturers have bad customer service. They're typically horrendously understaffed with a shortage of everything but policies to follow. The bottom line is the ONLY reason they even have customer service departments is so they can say they do. It's a truism that it's cheaper to attract new customers than retain old ones.

Disagree completely. From personal experience I can say ECS does good customer service. RMAd a black series Z77 and the hassle free quick turn around they advertised was legit.

 

[Blue_Max]

The ASUS service department completely screwed me over one of their laptops with a *very common* defect of wigging-out touchpad. They said the warranty had expired a week before my call (based on MFR date, not my purchase date!) and would charge me almost $200 on a $500 laptop.

 

[Staple]

The ASUS service department completely screwed me over one of their laptops with a *very common* defect of wigging-out touchpad. They said the warranty had expired a week before my call (based on MFR date, not my purchase date!) and would charge me almost $200 on a $500 laptop.

They generally will only use the manufacture date if you don't have proof of purchase, otherwise the warranty should be based on the purchase date.

i don't know if this is relevant to your product: https://www.asus.com/support/images/upload/05922033-28b5-40a3-8ef2-314781c08f4d.pdf

 

[Puffnstuff]

They've gone by my purchase date with everything that I've ever had to send in for warranty work.

 

[FeuerFrei]

I had no problem exchanging a malfunctioning ASUS MX239 monitor for a new one, back in October 2014. It was only 18 months old when it developed a pink gradient along the left edge, inexcusable really as it had scant usage. Probably would only have lasted 4-5 months if used daily. A rep responded to my poor review on Newegg. It looks like they sent me a new one, no refurb, but I can't confirm it.

No other ASUS RMAs to report.

 

[Jacky60]

Had four X99-S boards fail in seven months. Sent back to Overclockers UK initially and RMA was OK but last time after bios update progressive USB failures then no post. RMA was rejected due to 'bent pins' which I know weren't bent when sent as I took incredible care removing CPU and replacing cover on mono. First experience with Asus products and I will never buy Asus again. I've had more problems with Asus X99-S than all the PC products I've bought or owned in my entire life (about 20 mobos, 40 video cards and 15 -20 CPUs). That takes some doing!

 

[edo101]

I think Gigabyte is kinda up there. Their support phone numbers kinda all over the place

 

[FlippedBit]

I am lucky enough to have a MicroCenter nearby, and they usually either match competitor prices or they run periodic sales or combo deals which are much better than NewEgg or Amazon.

So I bought my last couple of motherboards and CPUs from them and as luck would have it, I got a bad Gigabyte board. Returned it the next day; no problems, and no dealing with RMA or repairs.

 

[sub-80]

I'd buy from ASRock again, they were not that bad, just a bit slow.

What do you or anybody think of Gigabyte?

They good, sent 2 gpus which were replaced but one the gpus they sent me was not okay so they took it back and awaiting a reply, hopefully good news.

 

[Majcric]

From what I've gathered they pretty much all suck. Your best bet is to thoroughly check over the motherboard you buy within the return period. Meaning try out features you wouldn't need right away but would perhaps in the future. Make sure everything works as intended. After that just hope for the best while you own the MB.

 

[Majcric]

I think Gigabyte is kinda up there. Their support phone numbers kinda all over the place

The tech support at Gigabyte are clueless. At least for the tech support here in the states. They try reading out of the manual that you receive with your MB. Even after you already explained the manual is not detailed enough thus why you're calling the first place. Also will not return emails.

 

[Sheep221]

I never dealt directly with the manufacturer, the RMA was all about returning item to store and getting new one ASAP, although heard many times about bad asus support.

 

[lenjack]

Samsung SSD with 3 yr warranty went south after 2+ yrs. Replaced by Samsung without hassles.

 

[nenforcer]

Abit is technically worse than ASUS since they are defunct and non-existant now.

Even their website is finally down

http://www.abit.com.tw

 

[PhIlLy ChEeSe]

I must say in Asus defense I have RMA multiple boards with good service, I think there GPU service is different then the mother board one.

MSI gave me good service, I think the people get down cause lets face it you aint happy!!! Then it leads back to the customer, not getting what they need. I usually get great customer service no matter where...ASUS mother board RMA is good, its been my experience.