is this monitor damaged?

[etrin]

I have a
friend in canada that needed a monitor.
She has windows 10 and an nvidia 980ti video card but stuck on an old 24" 1080p monitor.
I had an old qnix 27" 2560:1440 144hz monitor that worked great so I sent it to her.
it came with a dual link dvi cable but I never used it, I had a couple I was using already.

She got the monitor and plugged it up.
this is what she sees.
https://imgur.com/Ck50Ak3
with the monitor sitting with nothing but power plugged into it it is full screen red, green, red cycling.
she can't get nvidia control panel to pop up to see what it says because with both monitors plugged in when she opens anything it defaults to the big monitor and with that pattern she can't see anything.
I thought either the cable or the monitor was bad....ups shipping. She says the box doesn't have a dent in it, looks perfect.

maybe a driver that is wrong but she can't get to the device manager because its on the unusable monitor.

Anyone got any ideas how to get the old monitor to be the main, when nvidia and/or windows always forces the new on to be.

I hate to say it but I am thinking the monitor got dropped and is now dead but unsure.

 

[Tweak155]

Looks damaged to me.

 

[moonbogg]

OK, if its "broken" from being dropped during shipping, perhaps it can be fixed easier than you might think. I saw a youtuber do a fix on an old TV that had lines like that. It was caused by some internal wires or plugs or something not being connected. There might literally be a ribbon cable inside the monitor that came un plugged. It could be that simple since the monitor worked before you shipped it, it doesn't work now yet the panel itself is not damaged. Its not like someone kicked a hole through the panel. It might just be a connection inside that can be fixed. Google it up and learn how to take that thing apart and look for loose connections. I bet you can fix it.