ISP's fall to new low in customer satisfaction.

[techs]

http://www.eweek.com/mobile/custome...f-any-industry.html?google_editors_picks=true

Customer satisfaction with subscription TV and Internet service providers (ISPs) has sunk to a new low. So low, said the report, that these industries are the worst performing of the 43 industries the ACSI tracks.

Customer satisfaction with ISPs fell by 3.1 percent year over year, the ACSI found, while subscription TV scores fell by 4.4 percent. Specifically, Time Warner Cable (TWC) received the lowest score of any subscription television service, falling by 7 percent to 56 out of 100. Comcast and Charter Communications, falling 5 and 6 percent, respectively, each scored a 60. Dish, down 4 percent, received a score of 67. Verizon FiOS, down 7 percent, scored a 68. And AT&T U-Verse, down 3 percent, scored a 69, tying it with DirecTV, which was down 4 percent from last year.

 

[DesiPower]

They have no competition, it will happen, its gonna get worse.

 

[Vdubchaos]

Again, public bitching and complaining about "service" when they should really be complaining about the shitty programs/news/media they end up with even if things work.

Pathetic.

 

[cubby1223]

I always take that information with a grain of salt.

People become more demanding of companies and services, spanning a wide range of industries. People's expectations of what the products and service should be have expanded while their expectations of what they should have to pay for has declined.

 

[Mayne]

I get atleast a dozen phone calls from some guy in india asking me where the money is?

I'm only 100 bucks behind on my bill for fucks sake.

 

[rh71]

FIOS is fine. Never an outage, and I mean never. Can't even complain about the pricing. On top of being able to renew bundle pricing, I get other discounts too - including double up and save (have smartphone + quantum = $20 off) and Verizon Connections (-$10) for working for an affiliated company. $107 after taxes.

 

[gevorg]

Comcast Doesn't Give A Fuck!

 

[John Connor]

Our service (Comcast) is always going out. I called and told the foreign speaking type person that our TV's were going out intermittently and the bastard of course said your connections may be lose and what Tvs and all this shit. Finally after like 10 minutes of me telling him it wasn't that the dumb asshole said there was an outage in the area. This made the third outage in as many months. I said we get constant outages and I demand a credit to my account. Guy says he can't credit my account but can give us free for a month or so HBO or Showtime. I was like you have to be fucking kidding me. I said to myself fuck it! and said just give us HBO (Like I watch it). Haven't found anything good on HBO. Should have gotten Showtime. Showtime was the shit in the late 90's with some porn and Red Shoe Diaries.

We pay $180 a month for cable, Internet and Telephone! Can't get a VOIP option like I wanted because we are locked into a 2 or 3 year contract. Like to ditch Comcrap voice and go with Ooma.

 

[Bateluer]

Hah! What are you going to do? Go with another provider?

 

[Crono]

I think I'm in one of those few areas in the country where there are at least two good options, Verizon FiOS and Cablevision's Optimum Online. Never any major problems or downtime with either, and really good speeds with both (25 Mbps when I had Optimum, which might be higher now, and 75 Mbps with FiOS Quantum).

But I feel for everyone who lives in Comcast or Time Warner territory, and obviously having true net neutrality and more competition across the United States is what we really need.

 

[ForumMaster]

well, i think this is appropriate
with no competition:

 

[jad1097]

Comcast Doesn't Give A Fuck!

comcrap sucks ass

 

[Ruptga]

Here's another vote for "no shit, Sherlock." I've had a couple different ISPs in the last five years and they've all left something to be desired.

Prices are generally acceptable, speeds are generally poor to unimpressive, service is generally shit to poor, and reliability is generally poor to acceptable. Right now I can't go a month without the modem losing connection for no reason whatsoever, and I have connectivity issues every single day.

 

[adairusmc]

Hah! What are you going to do? Go with another provider?

CLEC's and Wisps don't exist huh?

 

[Suspicious-Teach8788]

http://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/

Comcast is bad, but there's a lot of other terrible ones (Ticketmaster, wireless carriers, ISPs, TV, etc.)

 

[John Connor]

I have to laugh. When we had dial-up it was more reliable than Comcast. Slow as hell, but reliable.

 

[BarkingGhostar]

I have to laugh. When we had dial-up it was more reliable than Comcast. Slow as hell, but reliable.

I also hear that chiseled tablets stood up better in the rain than ink on paper. Which do you use?

 

[Demo24]

I'm more curious as to who the hell is a) 'satisfied' with Att and b) satisfied with uverse. Even on the business side Att is terrible to deal with, the consumer side is somehow worse. With the contracts I deal with I do actually find competent people working for them, but almost always oly those in the field or assigned to a special project.

Charter however since going through bankruptcy has actually improved significantly. Consumer side still can be a bit aggravating at times, but my services with them are very reliable and consistent. Business side has actually been pleasant to work with. Typically low wait times for service calls, no more contracts, etc. Only wish their upload speeds would match Comcast. Makes me wonder what they are doing in other areas.

 

[John Connor]

I also hear that chiseled tablets stood up better in the rain than ink on paper. Which do you use?

Really? Dial-up was always there when I needed it. POTS hardly EVER fails and uses their own power. Cable goes out and you lose every fucking thing! Maybe I should go DSL.

 

[Fingolfin269]

I have to laugh. When we had dial-up it was more reliable than Comcast. Slow as hell, but reliable.

Ah dial up. 300 baud bliss. The reliability was top notch... until someone picked up the phone.

 

[Anubis]

TBH im pretty satisified with Time Warner
Cable TV/Internet rarley goes out, speed if good, TV quality is acceptable

the only gripe i have is that the cable box itself is a POS, but this is true for most is not all Cable TV providers

 

[Anubis]

Ah dial up. 300 baud bliss. The reliability was top notch... until someone picked up the phone.

we had a 2nd modem only line installed

 

[Fingolfin269]

we had a 2nd modem only line installed

Yeah we did that eventually too. Talk about monopoly. $100 install fee and crazy charge per month. That was a shit ton of money back then.

 

[PliotronX]

Kinda reminds me of the South Park episode where the baseball teams competed for losing because they wanted to go home. Mostly because in the midst of this satisfaction crisis Net Neutrality is dead so our providers are trying to lose on purpose so they can go home.

 

[Clemenza]

I have generally had a good experience with Comcast internet but the cable portion is driving me insane. About 5 weeks ago I stopped getting my local NBC and Fox channels in HD. It just says "This channel will be available shortly."

I call Comcast they say its because my apartment complex has security cameras that are interfering with the signal. The apartment says that they don't have security cameras. So, no one will do anything.

The worst is if you call in and talk to someone, they apparently dont have the ability to takes notes about your calls so every time you talk to someone you have to explain the situation again and listen to them tell you to do all the stupid shit that you already know to try even before you call in. It is maddening.