Issue with new build

jlo82585

Member
May 20, 2015
74
7
71
hey guys I created this thread because the original was in the wrong forum. I am having an issue I am totally stumped on and just wanted to see if you guys had any ideas of what the issue could be or some tests I could try to isolate the issue. First off my computer was bought and assembled late july this year so its about three months old and I had no problems with anything unitl now. here is the hardware I am using:

Cpu- intel i7 4790k
Gpu- Msi gtx 970
Hdd- Samsung 250gb ssd
Wd 2tb black hdd
24GB ddr3 ram
Asus maximus hero vii mobo
Corsair cx750 psu
inwin GRone case

here is the story of what happened. I woke up my computer in the morning before I left for work, thanks to the SSD the computer turned on and made the windows noise that it had logged in before my monitor had woken up yet. right after making the windows log on noise the computer shut off. I turned it back on and the computer would post, then display a set of flashing cursors then go into bios. I used bios to try to force boot it from my SSD as that drive has my OS on it and it just looped back into bios. I started to reinstall windows ( I did not reformat ) and got to the "unpacking files" screen when I realized I was going to be late for work so I cancelled the install, turned off the computer and went to work.
After work I tried on last time to see if it would boot and after going into bios and forcing it to boot from the SSD it gave me the error "bootmgnr missing". I decided to just go ahead and reinstall windows again without reformatting. I selected to reinstall on my SSD instead of my 2tb HDD and the install went fine. after the install everything was working so I installed all the main motherboard drivers. after 3 reboots it finished installing the last driver and rebooted again. when it got back into windows I had no mouse or keyboard and it didnt pop up with my USB HDD selection screen like it usually does. confused I turned off the PC by pressing the power button and when I turned it back on I had a mouse and keyboard and my external HDD popped up. I shrugged it off and downloaded steam upon I realized that my D drive ( the 2tb HDD ) wasnt being detected by windows. I rebooted into bios and sure enough it was not in bios either.
At this point being very confused and figuring I had driver issues I reformatted the SSD and reinstalled windows. I can verifiy that on the windows install options screen the 2 tb HDD WAS an option to install on to. I reinstalled on the SSD and after the initial install was done I checked and saw that windows indeed showed a 2tb D drive. I proceeded to install my drivers and after several reboots it was still there. on the last reboot I again had no mouse or keyboard ( both USB ) but I did get a message about windows finished installing the SSD driver. I turned the PC off and back on and had my USB ports back but again I was missing the D drive.
This time I decided to reformat both drives and install on the 2 tb drive and this time when I tried to install on the 2 tb drive, windows install gave me an error that it wasn't able to install on the drive because it wasn't detected by bios. going back into bios I saw the installer was right and I could not find the 2tb drive. I turned off the PC swapped SATA ports on both drives and reset the CMOS and then it found the drive. I installed windows onto the HDD instead of the SSD and all went fine until again after I installed the drivers, more specifically the "intel rapid storage" driver. after that last driver was installed the PC bogged down to the point of being frozen and the HDD light was more or less solid on. after 20 mins I called it quits and tried another approach.
the last thing I did was install windows on my SSD and install all drivers EXCEPT for the "intel rapid storage" driver and after the reboot I again had no mouse or keyboard but after a reboot I did and I had the 2 tb HDD. This is currently how I am running my computer. If i reboot the computer I wont have USB ports, If i turn the computer off and back on then I will. I had no problems at all installing all the drivers when I first put this machine together so im not sure what the issue is. So far im thinking either a bad mobo, a bad SSD or a driver conflict of some sort but after all I have done im not sure how to narrow it down much more.
Sorry for the long post but I'm a mechanic by trade and I know I would rather have too much info than not enough. I would greatly appreciate any help you guys could give me!

P.S. I forgot to mention, ever since this problem started it seems to hang on the bios splash much longer than it used to and the codes on the mother board while its on the bios splash for extended periods of time are A3 " IDE enable" and AE " Legacy boot event " eventually these will go away but it seems longer than it used to be.
 
Last edited:

denis280

Diamond Member
Jan 16, 2011
3,434
9
81
If i understand it right.when you install windows do you have both drive plugged in.always plug in the drive for the os,then after connect the other drive.could be the 2tb drive causing all this.and you might want to take a look at the psu voltage.
 

Ketchup

Elite Member
Sep 1, 2002
14,546
238
106
You don't "need" the Intel Rapid storage driver. Same for the USB driver you are installing. Remove the USB driver you installed, and see if all ports work with the default Windows drivers.
 

jlo82585

Member
May 20, 2015
74
7
71
You don't "need" the Intel Rapid storage driver. Same for the USB driver you are installing. Remove the USB driver you installed, and see if all ports work with the default Windows drivers.

I will try this, Im just wondering how they would work fine after I initially installed everything and now they are all screwed up?
 

Ketchup

Elite Member
Sep 1, 2002
14,546
238
106
What are you getting the drivers from? and what version of Windows?
 
Last edited:

jlo82585

Member
May 20, 2015
74
7
71
drivers are straight from the mobo install disc. installing on to windows 7 ultimate 64 bit. looking at the device manager under the "universal serial bus controllers" I have 2 of the following drivers:

Generic USB hub
USB composite device
USB root hub
standard enhanced PCI to USB host controller

should I have 2 of each of these? the only other duplicates in device manager I have are under the "system devices" tab and are as follows:

ACPI fan X5
ACPI thermal zone X2
Microsoft windows management interface for ACPI X2

I recall someone telling me that you dont want duplicates on the device manager?
 

Ketchup

Elite Member
Sep 1, 2002
14,546
238
106
That only applies when looking in safe mode and device listings are exactly the same.

Yours looks fine. How are things running now?
 

jlo82585

Member
May 20, 2015
74
7
71
Everything seems to run fine with the exception of the USB ports. They still don't work after a reboot. Only after a complete shut down
 

Ketchup

Elite Member
Sep 1, 2002
14,546
238
106
You could try the latest win 7 USB drivers from Asus. As an alterative, you could go into the BIOS and disable the Asmedia USB ports, and plug your devices into the ports from the Intel controller (look at your manual if you are unclear as to what ports these are).
 

jlo82585

Member
May 20, 2015
74
7
71
yeah Ill try that in the morning, still concerned over what caused all of this in the first place though...
 

Braxos

Member
May 24, 2013
126
0
76
Change sata port of the 2tb drive it may be the port is failing. Had similar problem with my 830 ssd, but I had blue screens on startup with memory_management. Till I reformatted and I always pull out secondary hard drives.
 
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