So here's my story... Fresh out of High School, I got very ill. I had to drop out of several colleges because of my health and did very poorly in college. Eventually, in the course of the next 11 years, I barely managed to get an AS Liberal Arts in a community college and at around 25 I tried to do a 4 year school again. Same thing happened. Health suffered, had to drop out.
At 29, I found a crappy private school and enrolled, because small size classes, and friendly environment were easier for me to handle. I first got a BS in Data Communications, and then an MS in Information Systems. I also got a CompTIA A+ Certification.
Now here's my problem. After all that schooling, I can honestly admit that they didn't really teach me anything. Well, that or barely thought me anything at all. My Information systems program was heavily focused on Web Development. I learned the basics of HTML, JavaScript and CSS. And that's pretty much it. The rest was useless fluff! In the course of the program I realized I hate programming with all my heart. It's boring, too difficult, tedious, and just not my thing. But I pressed on, not wanting to waste the time I put into that degree.
So here I am today, with a Masters Degree I might as well shove up my *** and a shitty 36k/year job as a help-desk support technician. When I ask myself what I can do today, the answer is pretty much just "fix and troubleshoot computers". I cant say I know much of anything else.
I don't think going back to school at 35 to start all over again in a different direction would be a good idea. I honestly don't think I can handle it all, what with all that Trigonometry, Pre-Calulus and Calculus they will most definitely bombard me with. I would most definitely get sick again with all the stress, and will be forced to drop out. I barely remember any programming, and I don't think I want to do it.
What would you do if you were in my situation? How can I break this deadly cycle and hopefully get a 70/80k/year job? 36k is just not enough to make any kind of a living in New York City.
A lot of people say... "Well, what do you expect? You don't know shit, and you are not marketable. You didn't go to a prestigious college, and did not get a good education. No wonder you are stuck in this position!"
Hearing things like this, doesn't help. I wonder what I can do in my particular situation to help myself.
Once upon a time I published a book on how to choose a career & interviewed hundreds of people about their jobs, so I'll throw myself out there as something of an expert on jobs. Some initial thoughts:
1. You are not, by any means, stuck in this job, or at that pay scale. You live in America and are free to pursue anything you want; no one is holding a gun to your head, no one is preventing you from changing companies, and there are tons of great-paying jobs that need qualified people like yesterday. So don't feel like this is "it" for you or that you're locked in there forever...if you continue on this path of actively looking for a new, better-paying job, in a few year's time your post will be a distant memory.
2. One of my favorite quotes is: "There are only 2 problems in life: you don't know what you want, and you don't know how to get what you want". So for starters, you know that you want more pay (70/80k annually), which is good. You know you don't like programming, so we can X that out. You already know how to study, how to create a resume, and how to show up to work, so you're already 90% of the way there. Now we just need to narrow down the focus a little bit with a few more questions!
3. Also, last time I checked, something like 84% of people were unhappy in their jobs, so don't feel alone. A lot of people struggle with their careers!
4. Are you willing to move, or are you set on living in NYC? (not a problem either way, just a question)
5. Do you want to stay in computers, or do you want to try something new? (both are good options!)
6. Are you willing to put in the work to achieve your goal of a 70/80k/year job? That typically means sacrificing evenings & weekends for education to help you get into a better-paying job. I had a friend who went to school on nights for like 11 year to go from being in sales processing ($21k/yr) to medical ($60k/yr, nurse or something). That's an extreme timeframe, but it paid off for her because that time was going to pass either way, and now she makes a comfortable living instead of struggling. On the flip side, I had a coworker at my last job who constantly complained about his current position & wanted to move up in IT and get paid more, but wasn't willing to work. Can't climb the mountain if you don't want to walk up the trail. Dude was bright & a good worker, but just wasn't willing to put in the least amount of effort to change his situation.
7. Are you willing to reconsider further education if it means achieving your goal? Specifically, are you willing to try out some new habits to help you reduce your school stress? I had similar issues going to school and I have a couple tips for you that can really help, if you want them.
8. Looping back into what you want to do, think about it like changing rails on a train track...by switching gears, you can go in vastly different directions. One great perspective tool to think about is: "What would your 5-year-old self think about you? What would your 95-year old self think about you?" Most of us will probably live to be 100 years old thanks to having access to good-quality food & medicine from birth; at 35, that means you still have 65 years of time left. I'm guessing you don't want to be stuck at a job where you're unhappy making a wage you're not satisfied with, only to then retire, live on medicaid & social security, and then die (not to be morbid, just putting things in perspective). Or, would you like to find something you're really passionate about & that pays well and that you would really enjoy doing for the next 35+ years of your working life? Sometimes we need to see things from that bigger perspective in order to help us make decisions in our current situation.
So for some encouragement: there is a better-paying, more fun job out there waiting for you. You're very literate (you wrote a whole page post in clear English), you have typing skills, you have computer skills, you work in a technical field, and it sounds like you're a reliable worker who does an honest job. Many people in IT don't realize how far ahead of the pack that really puts them compared to other people. You'd be amazed at how many well-paid managers, even in the $100k salary range, aren't able to do the majority of those at all. So all you're really dealing with is, at the moment, being stuck in a low-paying, unfulfilling job. It is only temporary. The world is your oyster!