[IT Rant] Why ask a question if you're going to ignore the answer?

[guyver01]

User: my OWA is giving me an error

Me: What URL are you going to?

User: http://owa.*wrong_company_name*.com

Me: ok. you should be using https://owa.*company_name*.com

User: why am i getting an error for the other one?

Me: because that is the wrong address

User: but i was told to use it

Me: did you try the one i provided you?

User: no.. i was told to use the other one

Me: it is incorrect. please try the one i provided you

User: but i was told to use the other one

Me: well.. take that up with whoever gave you wrong info

user: so what should i do then

Me: use the one i gave you

User: but.. i was told i should use the other one

Me: i'm not sure what else to tell you then.. that address is giving you an error, because it is the wrong address. If you would go to the one i gave you, you would find that works.

user: so.. should i not use the other one?

Me: please try https://owa.*company_name*.com

User: hey.. it worked

Me: anything else i can help you with?

User: so... should i just not use the other one then?

Me: <slams phone against wall>

 

[Runes911]

haha I don't miss those days. Love my new job so much more. However, I still am the tech support for my family.

 

[AkumaX]

actually kinda sounds like he was trolling you, haha

 

[Mike Gayner]

IT people bitch a lot about their jobs.

 

[guyver01]

actually kinda sounds like he was trolling you, haha

doubt it... he was a remote sales user.

We create the email accounts for the user and send the info to the user's manager. It's the manager's responsibility (or a local trainer) to train them how to access their email.

i blame his manager.

 

[ric1287]

IT people bitch a lot about their jobs.

Says a man who spends and alarmingly high amount of time being a troll on an internet forum.

 

[guyver01]

IT people bitch a lot about their jobs.

i'm not bitching. i'm educating the non-IT people on this forum.

Today's lesson: When you call and ask IT for help... listen to their advice. You called us for a reason. If you know better than we do... why bother to call?

 

[coldmeat]

Neither of those URLs work for me.

 

[thescreensavers]

^ lol

 

[guyver01]

Neither of those URLs work for me.

can you submit that via email in triplicate with VP authorization and CFO approval?

 

[Soundmanred]

Says a man who spends and alarmingly high amount of time being a troll on an internet forum.

A man?
You flatter him, sir.

 

[SunSamurai]

IT people bitch a lot about their jobs.

http://forums.anandtech.com/showthread.php?t=2064665

 

[Mike Gayner]

http://forums.anandtech.com/showthread.php?t=2064665

Domestic air travel isn't my job. Thx.

 

[pontifex]

currently work in an IT call center dealing with server admins. besides the ones that obviously have no business working on servers because they are completely clueless, i have to agree, this is the worst.

 

[TheVrolok]

i'm not bitching. i'm educating the non-IT people on this forum.

Today's lesson: When you call and ask IT for help... listen to their advice. You called us for a reason. If you know better than we do... why bother to call?

The people on this forum are likely not of the same population as the people who are calling your help desk.

 

[whitedragon2203]

Maybe it's time to get out of Tech Support? If you've been in Tech Support for over 3 years, it may be too late for you - You may have already pidgeon holed your way in there for good.

 

[ViviTheMage]

The people on this forum are likely not of the same population as the people who are calling your help desk.

We're a well rounded forum though .. there are plenty of non-IT workers here.

 

[amdhunter]

IT people bitch a lot about their jobs.

Yeah, I don't get it. I like my job. Although, I deal with the same people everyday though, many times face to face, and not random people over the phone.

 

[BurnItDwn]

What the hell is an OWA?

 

[ViviTheMage]

What the hell is an OWA?

Microsoft Office Outlook Web Access

 

[ParStyles]

I agree, please listen to the answer. On another note, please you specifics. I love the calls that come in "So I pushed the one button on the whatchamacallit program and some error popped up and now the whole computer is locked."
Say what?!?