I've Been Duped (Win7 OEM)

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OS

Lifer
Oct 11, 1999
15,581
1
76
if it was sold without a key it's probably outright illegal, the disks themselves aren't really controlled anymore, you can download the ISOs freely and legitimately off the internet, the keys are controlled now.
 

alkemyst

No Lifer
Feb 13, 2001
83,769
19
81
if it was sold without a key it's probably outright illegal, the disks themselves aren't really controlled anymore, you can download the ISOs freely and legitimately off the internet, the keys are controlled now.

Many OEM style discs, self-key.

COA should still come with it, as well as almost all OEM discs require a hardware purchase.
 

OS

Lifer
Oct 11, 1999
15,581
1
76
Many OEM style discs, self-key.

COA should still come with it, as well as almost all OEM discs require a hardware purchase.

i've never tried installing off an OEM disk, but even if that was the case, the machine the disc first came with almost certainly has a key/sticker on it, and I am pretty sure you don't get two licenses from a machine/disk pair.
 

Modelworks

Lifer
Feb 22, 2007
16,240
7
76
OEM discs are a huge gray area when it comes to mircosoft. Technically you are not allowed to sell OEM copies for personal use. Even the copies that newegg sells are not playing by the MS rules because it states you cannot use the OEM copy you purchase on your own pc but only on ones that you sell to others . It is a license intended for system builders. The idea is that the OEM , you , would provide support after the sale and not MS. MS just isn't pressing the issue because it is an OS sell either way and it is better than someone pirating a copy.
 

Modelworks

Lifer
Feb 22, 2007
16,240
7
76
i've never tried installing off an OEM disk, but even if that was the case, the machine the disc first came with almost certainly has a key/sticker on it, and I am pretty sure you don't get two licenses from a machine/disk pair.

Windows 7 does quite a bit of authorization based on bios information. Most of the OEM disk from dell and HP I encountered do not come with a key . Insert and windows 7 authorizes it based on the bios installed.
 

alkemyst

No Lifer
Feb 13, 2001
83,769
19
81
OEM disc come with a coa that normally cant be used, the disc has one built in. The COA is just for authenticity.
 

airdata

Diamond Member
Jul 11, 2010
4,987
0
0
How much did you pay?

Do you have a link for the site? I don't think they would just sell the disk and claim it was a licensed OEM set.

The dell discs require activation after about 30 days and per microsofts licensing, selling the disks alone is technically not allowed. I was selling them on ebay and I even got an email directly from microsoft talking about pirated software... to which i responded to them that it's bullshit since it's just a disk...I don't believe a company has such rights to control sale of things like that.

Thats like if I sell somebody a hard drive in the for sale forum and western digital sends me an email saying im not allowed to sell my property to somebody.

Anyhow, if you payed more than $20 you got hosed. If you payed $20 or less, you sohuld have read more into what you were buying since a full version is about $75+ for just oem disk.
 

alkemyst

No Lifer
Feb 13, 2001
83,769
19
81
How much did you pay?

Do you have a link for the site? I don't think they would just sell the disk and claim it was a licensed OEM set.

The dell discs require activation after about 30 days and per microsofts licensing, selling the disks alone is technically not allowed. I was selling them on ebay and I even got an email directly from microsoft talking about pirated software... to which i responded to them that it's bullshit since it's just a disk...I don't believe a company has such rights to control sale of things like that.

Thats like if I sell somebody a hard drive in the for sale forum and western digital sends me an email saying im not allowed to sell my property to somebody.

Anyhow, if you payed more than $20 you got hosed. If you payed $20 or less, you sohuld have read more into what you were buying since a full version is about $75+ for just oem disk.

A true Dell OEM OS disc self-keys and most self activate. That is why it's not just a 'disc' you are selling.
 

alkemyst

No Lifer
Feb 13, 2001
83,769
19
81
It is just a disc, the license is attached to the computer, literally.

The license attached to the computer is usually never used during a Dell OEM install...it also will not work with a retail copy of windows. The license is purely the CoA.
 

OS

Lifer
Oct 11, 1999
15,581
1
76
The license attached to the computer is usually never used during a Dell OEM install...it also will not work with a retail copy of windows. The license is purely the CoA.

The serial key on the bottom of laptops? It absolutely works with a clean retail install, i have clean installed my last several laptops and the OEM key does work with a clean ISO install.
 

alkemyst

No Lifer
Feb 13, 2001
83,769
19
81
The serial key on the bottom of laptops? It absolutely works with a clean retail install, i have clean installed my last several laptops and the OEM key does work with a clean ISO install.

You were very lucky you had an OEM Serial that works with retail. I am thinking somehow you paid for a retail one though or a retail license was part of the laptop cost.
 

OS

Lifer
Oct 11, 1999
15,581
1
76
no they are all hot deal laptops

$350 acer 5534 notebook
$220 acer ao722 netbook
$450 dell vostro 3550

i swapped all of them for SSD and they all clean installed using a regular win7 iso and the key off the bottom.
 

HeXen

Diamond Member
Dec 13, 2009
7,828
37
91
i liked this review. thinks he works or runs the outdeal site? lol
suprised this site stays in business. Now if Apple store would have sold this, MS would have sued them that same day. BS

cllooc


5/5
posted Sep-29-2010



"This company has superb customer support. I have never seen service like this even from HP, Microsoft, Dell, Linksys, Netgear, etc. Here is what happened: I Ordered Windows 7 Professional Upgrade. I did open it. It turned out to be in french. Now it clearly stated on their return policy that they wouldn't take open software. It also said that anything needing to be returned required for the customer to pay shipping and a 3.5% restocking fee. This is a pretty standard policy when compared to similar websites like Outletdeal.com
However, I called in, explained the situation and asked if I could return the software, if they could cover shipping since it was in french, and if they could waive the restocking fee. Again, they had no obligation to comply with me, when I bought the product I agreed to their terms. Nonetheless, outletdeal.com took the extra step and agreed to all my requests. They mailed me a package label with a tracking number, which I printed and taped to the box, they waived the restocking fee and when the product was received at their warehouse, they processed a credit that same day (my experience has been that company's wait a few business days before processing a credit). And their representatives were extremely courteous and always responded to my emails. If I wanted faster service, I checked online to see if Chat help was available. If I wanted even faster service, I called in and the representative answered my questions over the phone. For those who say they call in and don't get anyone, just try ext 111. If they don't pick up, its not the end of the world, just try back in an hour or so. They do seem to care about their customers and are always willing to help out. If you're really iffy about a certain product, just chat with them or call them and ask away. Thats all. Anyways, these guys deserve a 5 out of 5."
 

Raduque

Lifer
Aug 22, 2004
13,140
138
106
That Dell disk is a standard Windows disk, NOT a system restore disk. It'll install a clean copy of Windows.

However, it's VERY illegal for them to sell that to you as an OEM product. Call Microsoft's anti-piracy line, and do a chargeback on your credit card.
 

phoenix79

Golden Member
Jan 17, 2000
1,598
0
0
Lots of FUD in this thread about those Dell disks. I've dealt a LOT with them so let me clear a bit of it up.

Yes it is a clean install of Win7, they do not install any crapware, they don't even include any Dell drivers. This is all included on a separate disk now.

They WILL install onto ANY Dell without a key. Even one that is not licensed for Win7. All it is doing is checking the BIOS to see if it is a Dell.

They will also install onto any other computer, but if it cannot verify with the BIOS that it is a Dell it will require a key to activate properly.
 

SkyBum

Senior member
Oct 16, 2004
844
7
81
Sorry about the late reply, I've not had a chance to call outletdeal yet (working 14 hour days this week and they close the call center early) I'm gonna take a long lunch tomorrow to contact them.

As far as some of the questions you've asked:

I did contact my CC company, they said they could possibly help me but only after I have exausted all my options for returning the disc.

I have read in some of the site reviews that at least some of the discs have a key inside the sleeve. (I'm not opening it to find out as this will void any chance of return).

I paid ~$85 for the disc.

I would link to the item page but this item# (GFC-00977-Brd) is no longer listed on the outletdeal.com site. I called before placing the order to ask about the 'branded' designation. I told the sales rep that if the item was not a genuine microsoft disk that I was not interested and he assured me that it would look "just like one you bought in a store, except it will be in a paper sleeve". This is why I am so pissed off...

Ultimately, I'd rather eat the $85 than install windows from a disc with a Dell logo on it (it's just a personal thing). If I get a refund or chargeback great, otherwise just an expensive lesson learned...

I'll keep this thread updated.
 

JustMe21

Senior member
Sep 8, 2011
324
49
91
The disc you get when you buy Refurbs is an OEM Windows 7 install, just with a Dell label on it. I've used it on a non Dell PC with no problems, but you provide the key after the install, not during.
 

SkyBum

Senior member
Oct 16, 2004
844
7
81
Finally got an RMA issued. After what seemed like a monumental effort to get anyone to answer their customer service line I finally got hold of someone. The call went like this:

Rep: Hello, thanks for choosing outlet deal how may I help you?
Me: Hi, sorry for calling your order line but customer service never seems to pick up and your answering service has been unavailable for the past week, would you be able to help me with a problem?
Rep: I can try, what is the problem?
Me: You sold me a Dell re-installation disc after assuring me that I'd be getting a genuine Windows disc and I'd like an RMA issued along with a refund.
Rep: Hello.....hello....are you still there? Hello.....hello......CLICK.
Me: Oh you gotta be freakin KIDDING me!!!!

I was at work during that call but I was able to get what sounded like the same guy back on the phone later that day and pretty much told him that if he hung up on me again I was going to place a chargeback and then send the disc to Dell Fraud Prevention (heh.....not even sure if Dell HAS a "fraud prevention") along with their company information and my sales receipt. I had an RMA email shortly afterwards with a label for paid return shipping.

Have not shipped the disc yet and I'm pretty sure I'll be gouged for a restocking fee but we'll see, I was actually hoping they would refuse the RMA so I could just do a charge back but whatever, I'll give them the benefit of a doubt and see how they handle this from here.

Actually never expected to get this far......I'll post again after a resolution to this whole mess. On a brighter note, my shiny new (NEWEGG) copy of Win7 will be here tomorrow!
 

Lifted

Diamond Member
Nov 30, 2004
5,748
2
0
Amazon has Win 7 Home Premium for $92 w/ free shipping. Not worth the $7 to deal with some no name shop.

I did lol at the "are you still there" tactic of the sales rep. I wish you recorded that call.
 

compman25

Diamond Member
Jan 12, 2006
3,767
2
81
Finally got an RMA issued. After what seemed like a monumental effort to get anyone to answer their customer service line I finally got hold of someone. The call went like this:

Rep: Hello, thanks for choosing outlet deal how may I help you?
Me: Hi, sorry for calling your order line but customer service never seems to pick up and your answering service has been unavailable for the past week, would you be able to help me with a problem?
Rep: I can try, what is the problem?
Me: You sold me a Dell re-installation disc after assuring me that I'd be getting a genuine Windows disc and I'd like an RMA issued along with a refund.
Rep: Hello.....hello....are you still there? Hello.....hello......CLICK.
Me: Oh you gotta be freakin KIDDING me!!!!

I was at work during that call but I was able to get what sounded like the same guy back on the phone later that day and pretty much told him that if he hung up on me again I was going to place a chargeback and then send the disc to Dell Fraud Prevention (heh.....not even sure if Dell HAS a "fraud prevention") along with their company information and my sales receipt. I had an RMA email shortly afterwards with a label for paid return shipping.

Have not shipped the disc yet and I'm pretty sure I'll be gouged for a restocking fee but we'll see, I was actually hoping they would refuse the RMA so I could just do a charge back but whatever, I'll give them the benefit of a doubt and see how they handle this from here.

Actually never expected to get this far......I'll post again after a resolution to this whole mess. On a brighter note, my shiny new (NEWEGG) copy of Win7 will be here tomorrow!

Was the reps name "Peggy"?
 

KeithP

Diamond Member
Jun 15, 2000
5,661
199
106
No, it's not. A generic Windows OEM disc doesn't install crapware...Dell reinstallation discs DO install crapware.

I can't speak for all Dell OS discs but every one I have ever received, was an OS only disc. A separate disc was provided for 3rd party applications and drivers.

-KeithP
 
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