I've been invaded by aliens. RTX 2080 Ti *Updated 5/6*

[ericlp]

[QUOTE="stick with my 1080ti FTW edition. [/QUOTE]

Exactly, my thoughts when reading reviews..... They don't make em like they use too...and I'll buy one when they get their act together, and probably, won't be buying one from EVGA if they don't even stand behind their products. Bummer.

 

[Fallen Kell]

Wow. This would be the first I have seen of EVGA not standing behind their cards with a RMA if requested. My guess is they were simply offering a quick fix that might get you back up and running immediately instead of the couple days it takes for a RMA, but that if the fix is unacceptable, I would be sure they would still offer a RMA.

 

[Markfw]

@IEC , what is the status ? Did you request am RMA anyway ? an advanced RMA ?

 

[IEC]

Wow. This would be the first I have seen of EVGA not standing behind their cards with a RMA if requested. My guess is they were simply offering a quick fix that might get you back up and running immediately instead of the couple days it takes for a RMA, but that if the fix is unacceptable, I would be sure they would still offer a RMA.

@IEC , what is the status ? Did you request am RMA anyway ? an advanced RMA ?

Was swamped with work and didn't have a chance to submit an RMA request yet. The way it works with eVGA is you need a support ticket # with an open ticket before you can submit an RMA request. I'll plan to do that this weekend and report back on the results.

 

[ZeroRift]

I realize this is an academic point, but FWIW:

Voltage is a measure of difference in charge. Lowering voltage on one component (such as the "core") without accounting for nearby voltages (such as memory) can actually cause current to increase or even attempt to flow in the wrong direction.

It's totally possible for aggressive undervolting to cause transistor degradation.

That's not to say that reducing the power target should break the card, ofc.

 

[Ottonomous]

Nvidia might never publish the actual RMA figures for the RTX series but this continuous online stream is more than the usual anecdotal evidence.

 

[DrMrLordX]

It's totally possible for aggressive undervolting to cause transistor degradation.
.

I remember this being a problem on my x2-3600+ (and apparently some other A64/x2 era CPUs) if there was a big relative delta between vcore and vDIMM. IF you upped vDIMM a lot without raising vcore at least a little, you could burn out the IMC, or cause undesirable behavior (mine got funny about working with DDR2-533 and DDR2-667 ratios). Not sure if it was a manifestation of the phenomena you describe, but it seems similar.

One would hope that modern power management between independent voltage planes would prevent such trouble.

 

[godihatework]

Nvidia might never publish the actual RMA figures for the RTX series but this continuous online stream is more than the usual anecdotal evidence.

Anecdote does not equal data

 

[Ottonomous]

Anecdote does not equal data

Are there large sections of space invader failures in the previous gen GPUs?

 

[Markfw]

Are there large sections of space invader failures in the previous gen GPUs?

I had 12 1080TI's until recently, and NO problems. But they were all EVGA FTW3's. I still have 2 of them.

 

[Sonikku]

So happy I snagged a used 1080ti when the prices crashed last year. This whole line of new Turing cards has just been a train wreck.

 

[DrMrLordX]

Are there large sections of space invader failures in the previous gen GPUs?

It doesn't seem so. "Seem" being the operative word here. Until we CAN get data back from board partners and/or nVidia, we'll never know for sure. We do have a rash of people reporting the same thing on forums. I've seen, what, a half-dozen or more failures reported on this forum alone? On $1k+ video cards, no less? That isn't good press for NV regardless.

edit: also, it is telling that EVGA has pushed out a "fix" to their support staff. They must have had a non-trivial number of these failures if they felt it necessary to have users meddle with power settings before initiating an RMA.

 

[IEC]

After my polite but firmly worded response requesting an RMA, I got a response back from a different tech suggesting the following:
Run DDU and remove/clean drivers
Install latest nVidia driver (430.39 WHQL as of this writing) - I used express install
This has the effect of returning all settings to default (including the power management kludge previously suggested)

I did as instructed and rebooted. I promptly got blue and black screens for 20-30s at a time every 1-2 minutes of desktop usage. Yup, not the driver. I await eVGA's next response.

 

[Ketchup]

Are screenshots allowed in their ticketing system? If they couldn't send the image you showed us, I could half-understand their hesitation. If they saw your image, I don't know how they could see this as anything other than a bad card or bad factory BIOS settings.

 

[Markfw]

Keep us updated. I just spent $6000 on 2080TI cards, all EVGA based on their previous service. If they don't RMA you I am going to be pissed.

 

[ozzy702]

After my polite but firmly worded response requesting an RMA, I got a response back from a different tech suggesting the following:
Run DDU and remove/clean drivers
Install latest nVidia driver (430.39 WHQL as of this writing) - I used express install
This has the effect of returning all settings to default (including the power management kludge previously suggested)

I did as instructed and rebooted. I promptly got blue and black screens for 20-30s at a time every 1-2 minutes of desktop usage. Yup, not the driver. I await eVGA's next response.

That sucks. I have two EVGA 2080s and an EVGA 2080TI. I'll be extremely surprised and disappointed if they don't take care of you promptly moving forward. Have you called them on the phone? At least with Gigabyte (shutter...) I found that getting someone on the phone was a whole lot more effective.

 

[IEC]

Are screenshots allowed in their ticketing system? If they couldn't send the image you showed us, I could half-understand their hesitation. If they saw your image, I don't know how they could see this as anything other than a bad card or bad factory BIOS settings.

Yes.

That sucks. I have two EVGA 2080s and an EVGA 2080TI. I'll be extremely surprised and disappointed if they don't take care of you promptly moving forward. Have you called them on the phone? At least with Gigabyte (shutter...) I found that getting someone on the phone was a whole lot more effective.

Just got the support ticket # to submit an RMA request. So there's no problem with their (online) support, they're just covering their bases with basic troubleshooting first.

 

[mopardude87]

Keep us updated. I just spent $6000 on 2080TI cards, all EVGA based on their previous service. If they don't RMA you I am going to be pissed.

Yeah, my lack of faith in EVGA is disturbing. This so called fix certainly feels like a way to avoid the rma. Not like the customers who buy these cards exactly want every card to be a gamble with this issue. I am amazed there isn't a recall already on the RTX already. Maybe a bit easier said then done but dang given how wide spread it is this certainly is a issue that has even scared me away from buying one. Last time i was so scared to buy a product i was sitting in front of a FW900 Sony wanting to buy a 24'' flatscreen and hearing about the dead pixels. Luckily i bit the bullet and haven't had a single panel or t.v with a dead pixel yet.

Also what upsets me is not only this series being considerably more expensive but also prone with this issue too. You can expect quality to come with this price and sadly this to me is completely unacceptable. When i have to opt in for a 1080 ti cause i am to scared to buy a 2080 ti you know something is wrong.

 

[Sonikku]

How horrible to be made to SUFFER the puny power of a paltry 1080 ti.

 

[amenx]

Yeah, my lack of faith in EVGA is disturbing. This so called fix certainly feels like a way to avoid the rma. Not like the customers who buy these cards exactly want every card to be a gamble with this issue. I am amazed there isn't a recall already on the RTX already. Maybe a bit easier said then done but dang given how wide spread it is this certainly is a issue that has even scared me away from buying one. Last time i was so scared to buy a product i was sitting in front of a FW900 Sony wanting to buy a 24'' flatscreen and hearing about the dead pixels. Luckily i bit the bullet and haven't had a single panel or t.v with a dead pixel yet.

Also what upsets me is not only this series being considerably more expensive but also prone with this issue too. You can expect quality to come with this price and sadly this to me is completely unacceptable. When i have to opt in for a 1080 ti cause i am to scared to buy a 2080 ti you know something is wrong.

Have a feeling Evga have been hurt hard by a deluge of RTX RMAs and they are trying to cut their losses any way they can. Even if it may involve tarnishing their rep in the process.

 

[DrMrLordX]

How horrible to be made to SUFFER the puny power of a paltry 1080 ti.

It's more like, how horrible it is to fear that your new $1k+ video card will fail in 6 months or less? @mopardude87 has a point.

 

[Modular]

Have a feeling Evga have been hurt hard by a deluge of RTX RMAs and they are trying to cut their losses any way they can. Even if it may involve tarnishing their rep in the process.

I'm not sure how this all works, but wouldn't the RMA cost be passed along to nVidia at the end of the day? It's not like eVGA has to eat the cost of the card completely, especially if there's a design flaw in the card itself - that would be nVidia's problem.

It could be that they have to hold the stock before getting refunded by nVidia, however, and if that's the case and if they're getting lots of RMA's on these cards, then holding that stock would be quite costly...

 

[Ketchup]

I'm not sure how this all works, but wouldn't the RMA cost be passed along to nVidia at the end of the day?....

Nope. That is only wishful thinking. If eVGA wasn't willing to take return of some cards, they wouldn't/shouldn't sell them.

Regardless, all the hype about EVGA being terrible here is a little unfounded too. We are getting a first-hand thread through the EVGA RMA process, added to the business of the OP which may be delaying his updates to this thread, or responses to EVGA. While I do see hesitation on their part, they would be eating the cost, and are probably pushing Nvidia for better firmware, just like many of you are, so I can understand them wanting to be sure the card has indeed failed.

 

[LTC8K6]

If they want to be sure the card has failed, they should have the customer send the card in so they can test it. This way they can find out if they have a common problem. They can also then tell Nvidia what's going on.

The customer should not be testing the cards.

Especially when we can all see that the cards do indeed have a problem.

It's not like there's any doubt at this point.

 

[DrMrLordX]

If they want to be sure the card has failed, they should have the customer send the card in so they can test it. This way they can find out if they have a common problem. They can also then tell Nvidia what's going on.
.

NV probably already knows, and they may not be offering board partners any compensation for the RMA costs. So if the buck stops at EVGA, you'd better believe they're gonna try to stop the bleeding.