I've had it with newegg!!!!

[rogue1979]

Originally posted by: KLin

Originally posted by: rogue1979
I am a whiny little bitch

Boy you sure are.

Nice way to misrepresent a quote.

I'd say this post is a clear cut personal attack, would be nice to see a mod take care of it.

 

[rogue1979]

Originally posted by: KLin

How long does it take for Newegg to process an RMA?

RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

1. Return with RMA number clearly identified in shipping label or on package.
2. Return with all original equipment, components, manuals, cables, documents, packaging.
3. UPC code along with retail package.
4. No physical damage caused by customer or by carrier.
5. Item is NOT out of warranty when it is received.

http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

Pay attention to the return policy next time. :roll:

This is what you see first, no mention of a UPC:

Newegg.com RETURN GUIDELINES

Please save all packaging and accessories for any item that is returned to Newegg. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Newegg to process your RMA. An item returned for a replacement may be repaired or replaced at Newegg's discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for that item. All items sold through Newegg are subject to our Policy and Agreement. Physically damaged items cannot be returned.

All returns for a refund are subject to a 15% restocking fee.

Removal or alteration of a product's serial number or serial number sticker will automatically void your Newegg Return Policy. Products that are returned to Newegg with a missing, damaged or altered serial number will be refused RMA service and returned to you.
If you wish to request an RMA for an item you purchased as part of a combo or bundle special, you'll need to return all items within that particular combo / bundle special.
RMA Options

Please select only one RMA type (refund or replacement) per request. If two products in the same order require different actions, please use two separate RMA requests. For more information, see our Return Policy.
RMA Refund

Refunds are only available for eligible items within the specified timeframe.
All RMA refunds are subject to a 15% restocking fee.
RMA Replacement

Most products may be returned within 30 days of the invoice date for a replacement of the same make and model. In order for your return to be processed, please return all of the materials in the original packaging.

 

[rogue1979]

Originally posted by: JLee
^^ that.

Sucks to be out the $$ but you should've RMA'd to XFX. I could possibly have made the same mistake, but now I won't. Thanks!

Glad I could help, that's one of the reasons I posted in the first place.

 

[Born2bwire]

Originally posted by: rogue1979

Originally posted by: KLin

How long does it take for Newegg to process an RMA?

RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

1. Return with RMA number clearly identified in shipping label or on package.
2. Return with all original equipment, components, manuals, cables, documents, packaging.
3. UPC code along with retail package.
4. No physical damage caused by customer or by carrier.
5. Item is NOT out of warranty when it is received.

http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

Pay attention to the return policy next time. :roll:

This is what you see first, no mention of a UPC:

Newegg.com RETURN GUIDELINES

Please save all packaging and accessories for any item that is returned to Newegg. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Newegg to process your RMA. An item returned for a replacement may be repaired or replaced at Newegg's discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for that item. All items sold through Newegg are subject to our Policy and Agreement. Physically damaged items cannot be returned.

All returns for a refund are subject to a 15% restocking fee.

Removal or alteration of a product's serial number or serial number sticker will automatically void your Newegg Return Policy. Products that are returned to Newegg with a missing, damaged or altered serial number will be refused RMA service and returned to you.
If you wish to request an RMA for an item you purchased as part of a combo or bundle special, you'll need to return all items within that particular combo / bundle special.
RMA Options

Please select only one RMA type (refund or replacement) per request. If two products in the same order require different actions, please use two separate RMA requests. For more information, see our Return Policy.
RMA Refund

Refunds are only available for eligible items within the specified timeframe.
All RMA refunds are subject to a 15% restocking fee.
RMA Replacement

Most products may be returned within 30 days of the invoice date for a replacement of the same make and model. In order for your return to be processed, please return all of the materials in the original packaging.

If you look under additional return info they tell you to look at the Return Policy Page. And smack dab right at the top of the Return Policy Page it says:

General Policy
These are Newegg.com?s (?Newegg?, ?we? or ?our?) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.



All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Newegg Customer Service through any of the methods provided at www.newegg.com/HelpInfo/CustomerService.aspx.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from Newegg.com
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage
Any product for which you have submitted a mail-in rebate

 

[TruePaige]

Originally posted by: Born2bwire

Originally posted by: rogue1979

Originally posted by: KLin

How long does it take for Newegg to process an RMA?

RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

1. Return with RMA number clearly identified in shipping label or on package.
2. Return with all original equipment, components, manuals, cables, documents, packaging.
3. UPC code along with retail package.
4. No physical damage caused by customer or by carrier.
5. Item is NOT out of warranty when it is received.

http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

Pay attention to the return policy next time. :roll:

This is what you see first, no mention of a UPC:

Newegg.com RETURN GUIDELINES

Please save all packaging and accessories for any item that is returned to Newegg. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Newegg to process your RMA. An item returned for a replacement may be repaired or replaced at Newegg's discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for that item. All items sold through Newegg are subject to our Policy and Agreement. Physically damaged items cannot be returned.

All returns for a refund are subject to a 15% restocking fee.

Removal or alteration of a product's serial number or serial number sticker will automatically void your Newegg Return Policy. Products that are returned to Newegg with a missing, damaged or altered serial number will be refused RMA service and returned to you.
If you wish to request an RMA for an item you purchased as part of a combo or bundle special, you'll need to return all items within that particular combo / bundle special.
RMA Options

Please select only one RMA type (refund or replacement) per request. If two products in the same order require different actions, please use two separate RMA requests. For more information, see our Return Policy.
RMA Refund

Refunds are only available for eligible items within the specified timeframe.
All RMA refunds are subject to a 15% restocking fee.
RMA Replacement

Most products may be returned within 30 days of the invoice date for a replacement of the same make and model. In order for your return to be processed, please return all of the materials in the original packaging.

If you look under additional return info they tell you to look at the Return Policy Page. And smack dab right at the top of the Return Policy Page it says:

General Policy
These are Newegg.com?s (?Newegg?, ?we? or ?our?) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.



All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Newegg Customer Service through any of the methods provided at www.newegg.com/HelpInfo/CustomerService.aspx.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from Newegg.com
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage
Any product for which you have submitted a mail-in rebate

Even without looking there, the part he quoted even says it must be in the original packaging. Once you've hacked up the original packaging it doesn't count any more.

Seriously, Newegg makes VERY little profit on hardware. If they had to eat an expensive video card because the manufacturer won't accept it back without a UPC, they are eating about 20 of those videos cards worth of profit loss.

 

[rogue1979]

If you look under additional return info they tell you to look at the Return Policy Page. And smack dab right at the top of the Return Policy Page it says:

General Policy
These are Newegg.com?s (?Newegg?, ?we? or ?our?) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.

Why would I look under additional return info when my order was eligible for RMA and they sent me an RMA #? The standard RMA return policy makes no mention of the UPC.

It's a good thing that there isn't another additional info under additional return info saying they have the right to charge $10,000 from my account at newegg's discretion

Hmmm, I think I did purchase the video card directly from newegg.com? Maybe my new medication is not working like it's supposed to....

 

[TruePaige]

Originally posted by: rogue1979
If you look under additional return info they tell you to look at the Return Policy Page. And smack dab right at the top of the Return Policy Page it says:

General Policy
These are Newegg.com?s (?Newegg?, ?we? or ?our?) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.

Why would I look under additional return info when my order was eligible for RMA and they sent me an RMA #? The standard RMA return policy makes no mention of the UPC.

It's a good thing that there isn't another additional info under additional return info saying they have the right to charge $10,000 from my account at newegg's discretion

Hmmm, I think I did purchase the video card directly from newegg.com? Maybe that new medication is not working like it's supposed to....

Even without looking there, the part you quoted even says it must be in the original packaging. Once you've hacked up the original packaging it doesn't count any more.

Seriously, Newegg makes VERY little profit on hardware. If they had to eat an expensive video card because the manufacturer won't accept it back without a UPC, they are eating about 20 of those videos cards worth of profit loss.

 

[Jeff7181]

Cliffs:
OP doesn't understand how rebates or returns work.
OP feels ripped off due to not understanding rebates or returns.

 

[Born2bwire]

Originally posted by: rogue1979
If you look under additional return info they tell you to look at the Return Policy Page. And smack dab right at the top of the Return Policy Page it says:

General Policy
These are Newegg.com?s (?Newegg?, ?we? or ?our?) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.

Why would I look under additional return info when my order was eligible for RMA and they sent me an RMA #? The standard RMA return policy makes no mention of the UPC.

It's a good thing that there isn't another additional info under additional return info saying they have the right to charge $10,000 from my account at newegg's discretion

Hmmm, I think I did purchase the video card directly from newegg.com? Maybe my new medication is not working like it's supposed to....

Geee.. maybe because on the RMA page they reference you to their Return Policy several times? For example:

Special RMA Terms
Some items Newegg sells have special conditions that are described in the applicable Return Policy. In particular, some items may only be returned for a replacement rather than a refund. It?s always best to review your product?s Return Policy before checkout, which is viewable on the item?s product detail page or your Newegg invoice. For full Return Policy terms and conditions, please visit our Return Policy.

 

[rogue1979]

Originally posted by: Jeff7181
Cliffs:
OP doesn't understand how rebates or returns work.
OP feels ripped off due to not understanding rebates or returns.

I've done hundreds of rebates and scores of returns. Never ran into this problem before.

Missing the UPC is not plainly posted at newegg for being a reason not to accept a replacement RMA. They advertise the RMA enticing you to buy their product at a discounted price. Seems like it would be responsible and ethical to make a simple warning stating that if you use the UPC for a rebate this will void newegg's standard warranty.

 

[TruePaige]

Originally posted by: rogue1979

Originally posted by: Jeff7181
Cliffs:
OP doesn't understand how rebates or returns work.
OP feels ripped off due to not understanding rebates or returns.

I've done hundreds of rebates and scores of returns. Never ran into this problem before.

Missing the UPC is not plainly posted at newegg for being a reason not to accept a replacement RMA. They advertise the RMA enticing you to buy their product at a discounted price. Seems like it would be responsible and ethical to make a simple warning stating that if you use the UPC for a rebate this will void newegg's standard warranty.

I have never known a place to accept a return with the UPC chopped off.

They would take a MASSIVE loss.

You must be able to comprehend that.

 

[thepd7]

Originally posted by: rogue1979

Originally posted by: KLin

How long does it take for Newegg to process an RMA?

RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

1. Return with RMA number clearly identified in shipping label or on package.
2. Return with all original equipment, components, manuals, cables, documents, packaging.
3. UPC code along with retail package.
4. No physical damage caused by customer or by carrier.
5. Item is NOT out of warranty when it is received.

http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

Pay attention to the return policy next time. :roll:

This is what you see first, no mention of a UPC:

Newegg.com RETURN GUIDELINES

Please save all packaging and accessories for any item that is returned to Newegg. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Newegg to process your RMA. An item returned for a replacement may be repaired or replaced at Newegg's discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for that item. All items sold through Newegg are subject to our Policy and Agreement. Physically damaged items cannot be returned.

All returns for a refund are subject to a 15% restocking fee.

Removal or alteration of a product's serial number or serial number sticker will automatically void your Newegg Return Policy. Products that are returned to Newegg with a missing, damaged or altered serial number will be refused RMA service and returned to you.
If you wish to request an RMA for an item you purchased as part of a combo or bundle special, you'll need to return all items within that particular combo / bundle special.
RMA Options

Please select only one RMA type (refund or replacement) per request. If two products in the same order require different actions, please use two separate RMA requests. For more information, see our Return Policy.
RMA Refund

Refunds are only available for eligible items within the specified timeframe.
All RMA refunds are subject to a 15% restocking fee.
RMA Replacement

Most products may be returned within 30 days of the invoice date for a replacement of the same make and model. In order for your return to be processed, please return all of the materials in the original packaging.

Please find this statement in the policy you posted:

Please save all packaging and accessories for any item that is returned to Newegg

And tell me if you returned all packaging.

 

[rogue1979]

Originally posted by: TruePaige

I have never known a place to accept a return with the UPC chopped off.

They would take a MASSIVE loss.

You must be able to comprehend that.

Only if I wanted a refund. I don't want a refund. The card broke, it was supposed to have a standard vga warranty, I wanted it replaced. I fail to see how that is going to cost newegg any more money regardless of the rebate status.

If XFX doesn't require the UPC for a replacement from an end user, why would they require the UPC from an online vendor like newegg?

 

[deadlyapp]

When newegg does their warranty exchanges its just like any other retail store. They see that it's not working, send it back to XFX for credit. If it isn't perfect, XFX won't offer any credit to newegg.


Sears is the same way ( I work there). If we take something back not in original packaging that isn't working and we send it back to mfg for credit, we will get none, we have to eat the cost.

XFX has the ability to take it back without packaging because they are the manufacturer and honor warranties on a serial number basis and have compensated for warranty exchanges.

 

[JujuFish]

Originally posted by: rogue1979

Originally posted by: TruePaige

I have never known a place to accept a return with the UPC chopped off.

They would take a MASSIVE loss.

You must be able to comprehend that.

Only if I wanted a refund. I don't want a refund. The card broke, it was supposed to have a standard vga warranty, I wanted it replaced. I fail to see how that is going to cost newegg any more money regardless of the rebate status.

If XFX doesn't require the UPC for a replacement from an end user, why would they require the UPC from an online vendor like newegg?

Holy shit, you're dense. Don't procreate, please.

 

[shortylickens]

Originally posted by: jjsole
That's not a knock on Newegg imo regardless of your bountiful business, its a knock on you for being a rebate sucker.

Inability to return an item to the retailer without the upc is part of the rebate business model that helps make them attractive to offer to customers.

Solution: Stop doing rebates or only do them when you have ample time to use the product before sending the rebate in.

This.
I never, EVER bother with the rebate until I've had an item for a little while and know I will keep it. This is especially true of cellphones but can be applied to anything.
Am sorry the OP had so much trouble with them but overall they have been great to me.

Just a few months ago I got my mom a Blackberry Curve for her birthday. (Her law firm only gives her the old, worn out Blackberries nobody wants anymore.)
I accidentally ordered the wrong one, the one without Wifi. I knew it before the thing even arrived at the house. BUT, Newegg does not RMA unlocked cell phones. Once you buy it thats it, you got the sucker. I called up before it even arrived. I begged and cried and told them how much my mommy needed Wifi. The lady agreed to take it back provided the box was unopened. She emailed an RMA to me.

Now let me make this clear:
THEY DO NO TAKE UNLOCKED CELLPHONES BACK.
They do not. It doesnt happen. But she did it. This lady, god bless her soul, sent me an RMA for an item that does not get RMA's.

I dont care what kind of bullshit the rest of you guys go through, Newegg has been great to me and will continue to recieve my support and sales, at least on anything that Amazon doesnt carry. Which is actually quite a bit.

 

[dabuddha]

Originally posted by: rogue1979

Originally posted by: JLee
Did you call them, or are you just bitching because they followed their policy and you don't like it?

This item is covered by Newegg.com's VGA Standard Return Policy.
Return for refund within: 30 days
Return for replacement within: 30 days

You mean this policy? That's right, the XFX HD 4870 1GB at newegg has this listed under the warranty.

There is no statement saying this video card by this particular manufacturer is not warranted by them, only through the manufacturer and the end user. That was only mentioned in their sorry e-mail.

Like I said, if removing the UPC is their excuse for not standing behind the warranty, they should have a warning for this in the same place they advertise the manufacturer's rebate.

Maybe this is what is known to be "standard policy", but I have never ran into this before. And I know that I have ordered a lot more parts from newegg than the average person.

I stand behind any warranty period that I give at my business. If something breaks within that said period and shows no physical signs of altering/modifying or abuse, I replace it no questions asked. I don't care if they got a rebate or not, a warranty is just that unless stated otherwise.

Maybe I missed it but it seems you didn't answer the question. Did you call them? It could be a simple oversight which you are blowing way out of proportion.

 

[cherrytwist]

How is this newegg's fault again?

 

[SuperSix]

It's pretty simple actually.

You send back a "bad" part - in the original box, but the UPC is cut. That part is SN 129828y92hd289

They can't take a replacement part, (SN 1299w38hjd983jd) out of it's retail packaging, and ship it to you. If they did - the SN on the boxes won't math the SN on the part.

They also can't send it back to the MFG, as it will be considered a credit at the MFG.

Or - they could have YOU send it back, then THEY send it in for warranty replacement, which will simply add more time toi the RMA because of the Newegg processing time.

Best option - send it back to the MFG for repair.

 

[DisgruntledVirus]

404: legit complaint not found

No retail store (online or B&M) will accept any product that has the UPC removed. Period. Newegg is no different. You're an idiot if you thought otherwise.

 

[sao123]

Originally posted by: rogue1979

Originally posted by: TruePaige

I have never known a place to accept a return with the UPC chopped off.

They would take a MASSIVE loss.

You must be able to comprehend that.

Only if I wanted a refund. I don't want a refund. The card broke, it was supposed to have a standard vga warranty, I wanted it replaced. I fail to see how that is going to cost newegg any more money regardless of the rebate status.

If XFX doesn't require the UPC for a replacement from an end user, why would they require the UPC from an online vendor like newegg?

XFX is the manufacturer, which is the holder of your product warranty. They will fix or replace your broken product with a refurbished or new unit.

Newegg is a vendor from which you purchased a product. THEY ARE NOT YOUR WARRANTY PROVIDER. They will replace DOA units from their stock. Then provided the returned unit is complete and the packaging is complete: they can return it to XFX for a full refund... which cant be done if you cut the UPC.

30 day RMA != Warranty Coverage.

 

[skace]

A company like Newegg cannot offer you ridiculous prices and then eat the cost of parts due to your mistake. That's a luxury overpriced stores offer.

 

[SP33Demon]

Just send it back to XFX. Maybe Newegg should clearly state that no UPC = no RMA instead of hiding it strictly on the RMA page but you're going to stop doing biz with them over $10? Get real.

 

[Slick5150]

I love threads like these where the OP creates what the believe to be an epic rant and just winds up getting appropriately roasted over it.

Find me ANY store that will take a product back for return or exchange with the UPC code missing. I mean, how would they even scan it into their inventory system (which is generally based entirely off bar code scans)?

 

[Jeff7181]

Originally posted by: Slick5150
I love threads like these where the OP creates what the believe to be an epic rant and just winds up getting appropriately roasted over it.

Find me ANY store that will take a product back for return or exchange with the UPC code missing. I mean, how would they even scan it into their inventory system (which is generally based entirely off bar code scans)?

I think maybe the OP now understands how ridiculous his expectation is, but now wants to believe that the customer is always right... when he is the customer. I applaud newegg.com for this as it is what allows them to offer good prices to begin with by not having to jack prices to make up for fucktards that bitch and scream and moan about something until the retailer gives them what they want to shut them up.

If that's the kind of service one wants, one needs to shop at a B&M store so one can throw a hissy fit in front of their other customers/potential customers and back them into a corner, forcing them to eat the cost of the customer's idiocy.