I've had it with newegg!!!!

[musicman64]

Simply removing a UPC code shouldn't disallow you from returning something. I'm fully aware of the abuse potential, and that most retail places have similar policies.

Having said that, you paid for a new product and that product died within the typical return timeframe - now they expect you to send it in for warranty service instead of returning it simply because you removed the UPC for a rebate. How long is that going to take? Most electronics that I've personally sent in for warranty have taken MUCH longer than your typical return/get replacement shipped, etc...

So... you do have another option - file a chargeback. I've been successful in this exact same situation. You shouldn't have to wait longer for warranty service simply because you removed a UPC.

 

[OCGuy]

Originally posted by: musicman64
Simply removing a UPC code shouldn't disallow you from returning something. I'm fully aware of the abuse potential, and that most retail places have similar policies.

Having said that, you paid for a new product and that product died within the typical return timeframe - now they expect you to send it in for warranty service instead of returning it simply because you removed the UPC for a rebate. How long is that going to take? Most electronics that I've personally sent in for warranty have taken MUCH longer than your typical return/get replacement shipped, etc...

So... you do have another option - file a chargeback. I've been successful in this exact same situation. You shouldn't have to wait longer for warranty service simply because you removed a UPC.

I never thought it could happen...a bigger tool than the OP!

 

[rogue1979]

Originally posted by: OCguy

I never thought it could happen...a bigger tool than the OP!

We don't agree, that's obvious. Most of the people posting don't agree with my point of view either.

Maybe I am wrong, that's your opinion. My opinion is that I'm right.

Several other people might think I'm right.

You're not a fool or stupid because your opinion is different.

Because some people don't agree with you or the majority, that makes them a fool?

 

[a123456]

Wow, filing a chargeback over something that is the buyer's fault? Almost all MIRs have a 30-day grace period or more from the time you buy the product until you the time you have to mail it in. Check out the product first and make sure you like it and then cut out the UPC after you're sure everything works fine if you don't want to go through the warranty.

Warning label: Do not iron clothing that you're wearing. Make sure to cut off the tags on your clothing before you try to return it. And then file a chargeback when they refuse the return.

 

[waggy]

Originally posted by: purbeast0

Originally posted by: rogue1979

Originally posted by: Crusty
[

How on earth did you come to this conclusion? Newegg does not offer warranty service to begin with, they allow you to return items if the item fits all the required items their return policy states(which requires HAVING A UPC). On top of that XFX does NOT CARE what you do with the original box if you are applying for warranty service.

There is a big difference between returning an item to where you bought it and getting warranty service. If you give an item back to a retail store without a UPC WTF are they supposed to do with it then? They can't send it back to the manuf. for replacement/reimbursement because you took off the UPC!

If I could return items without a UPC I would be a millionaire by now.

1) Buy product with rebate
2) Claim rebate with UPC
3) Return said item receiving full cost back
4) Receive rebate funds
...
5) PROFIT

Hmm, if I was returning the card for a refund that would work. But since I clearly stated from the beginning that I wanted a replacement....

If I can return it to XFX for a replacement without the UPC, so can newegg.

Then the could sell it returned video card under "open box" which is very popular.

If they don't want to replace a video card with in the 30-day period, then that should be clearly stated. If removing the original UPC for a rebate that newegg specifically promoted is a problem, it should be clearly stated. As per another post I showed how this information is not included in the first two links regarding warranty or return policy at newegg.

WHY IS THIS SO FUCKING HARD FOR YOU TO UNDERSTAND.

LET ME TYPE THIS IN CAPS SO MAYBE YOU CAN READ BETTER.

1. YOU GO TO THE STORE TO EXCHANGE FOR THE EXACT ITEM BECAUSE IT IS BROKEN. THE STORE GIVES YOU A NEW ITEM OFF THE SHELF.

2. THE STORE THEN SENDS IT BACK WITH RETAIL PACKAGING TO THE MANUFACTURE TO GET THEIR CREDIT BACK OR ANOTHER ONE.

3. SINCE THEY CANT SEND IT BACK WITH RETAIL PACKAGING TO THE MANUFACTURE, THEY CANNOT TAKE YOUR RMA, BECAUSE YOU DID NOT RETURN THE RETAIL PACKAGING TO THE STORE.

4. NEXT TIME YOU WANT TO GET WARRANTY SERVICE, GO DIRECTLY TO THE MANUFACTURE FOR IT, AND NOT THROUGH THE STORE AND THEIR EXCHANGE PROCESS.

while true. I have returned items to a few stores without the box. so no upc no instructions nothing.

you know what they did? took the item out of the box and gave it to me.

 

[Quiksilver]

Originally posted by: Leros
Can we bring back ownage of the year? I nominate this thread.

This.

Originally posted by: a123456
Wow, filing a chargeback over something that is the buyer's fault? Almost all MIRs have a 30-day grace period or more from the time you buy the product until you the time you have to mail it in. Check out the product first and make sure you like it and then cut out the UPC after you're sure everything works fine if you don't want to go through the warranty.

No, no. Let the tool's chargeback newegg because of their own epic fail. Let newegg blacklist them. If they cannot comprehend a basic return policy that is pretty much standard and every e-tailer or retail store then they deserve the blacklist.

 

[Syrch]

Man this brings back SOOOOOOOO many memories. No not of newegg but of working retail for Computer City/CompUSA. I hate to tell you but the stores truly CAN NOT return an item without a UPC code. No manufacturer will allow a store to do that. I worked both customer service (where I had items thrown at me b/c of this return policy) and returns (where i would try to work with the manufacturer to return items). OP, it can't be done. No store that i know of will take a product once the UPC is removed. Honestly I would not of even tried to return it to newegg in its condition. IMO get the item back and warranty it out from the manufacturer. And I really don't see this being a fair "bashing" against newegg.

 

[Syrch]

Originally posted by: waggy

Originally posted by: purbeast0

Originally posted by: rogue1979

Originally posted by: Crusty
[

How on earth did you come to this conclusion? Newegg does not offer warranty service to begin with, they allow you to return items if the item fits all the required items their return policy states(which requires HAVING A UPC). On top of that XFX does NOT CARE what you do with the original box if you are applying for warranty service.

There is a big difference between returning an item to where you bought it and getting warranty service. If you give an item back to a retail store without a UPC WTF are they supposed to do with it then? They can't send it back to the manuf. for replacement/reimbursement because you took off the UPC!

If I could return items without a UPC I would be a millionaire by now.

1) Buy product with rebate
2) Claim rebate with UPC
3) Return said item receiving full cost back
4) Receive rebate funds
...
5) PROFIT

Hmm, if I was returning the card for a refund that would work. But since I clearly stated from the beginning that I wanted a replacement....

If I can return it to XFX for a replacement without the UPC, so can newegg.

Then the could sell it returned video card under "open box" which is very popular.

If they don't want to replace a video card with in the 30-day period, then that should be clearly stated. If removing the original UPC for a rebate that newegg specifically promoted is a problem, it should be clearly stated. As per another post I showed how this information is not included in the first two links regarding warranty or return policy at newegg.

WHY IS THIS SO FUCKING HARD FOR YOU TO UNDERSTAND.

LET ME TYPE THIS IN CAPS SO MAYBE YOU CAN READ BETTER.

1. YOU GO TO THE STORE TO EXCHANGE FOR THE EXACT ITEM BECAUSE IT IS BROKEN. THE STORE GIVES YOU A NEW ITEM OFF THE SHELF.

2. THE STORE THEN SENDS IT BACK WITH RETAIL PACKAGING TO THE MANUFACTURE TO GET THEIR CREDIT BACK OR ANOTHER ONE.

3. SINCE THEY CANT SEND IT BACK WITH RETAIL PACKAGING TO THE MANUFACTURE, THEY CANNOT TAKE YOUR RMA, BECAUSE YOU DID NOT RETURN THE RETAIL PACKAGING TO THE STORE.

4. NEXT TIME YOU WANT TO GET WARRANTY SERVICE, GO DIRECTLY TO THE MANUFACTURE FOR IT, AND NOT THROUGH THE STORE AND THEIR EXCHANGE PROCESS.

while true. I have returned items to a few stores without the box. so no upc no instructions nothing.

you know what they did? took the item out of the box and gave it to me.

Yup this happens too, or they will just take the UPC code off the box and put it with the one being returned. But newegg is not this type of store.

 

[OCGuy]

Originally posted by: rogue1979

Originally posted by: OCguy

I never thought it could happen...a bigger tool than the OP!

We don't agree, that's obvious. Most of the people posting don't agree with my point of view either.

Maybe I am wrong, that's your opinion. My opinion is that I'm right.

Several other people might think I'm right.

You're not a fool or stupid because your opinion is different.

Because some people don't agree with you or the majority, that makes them a fool?

Yes, you are a fool.

Your point of view means nothing. You screwed up, and now you are acting like the crying kid in the candy isle.

Youll learn from your mistake, at least.

 

[rogue1979]

Originally posted by: purbeast0



WHY IS THIS SO FUCKING HARD FOR YOU TO UNDERSTAND.

LET ME TYPE THIS IN CAPS SO MAYBE YOU CAN READ BETTER.

1. YOU GO TO THE STORE TO EXCHANGE FOR THE EXACT ITEM BECAUSE IT IS BROKEN. THE STORE GIVES YOU A NEW ITEM OFF THE SHELF.

2. THE STORE THEN SENDS IT BACK WITH RETAIL PACKAGING TO THE MANUFACTURE TO GET THEIR CREDIT BACK OR ANOTHER ONE.

3. SINCE THEY CANT SEND IT BACK WITH RETAIL PACKAGING TO THE MANUFACTURE, THEY CANNOT TAKE YOUR RMA, BECAUSE YOU DID NOT RETURN THE RETAIL PACKAGING TO THE STORE.

4. NEXT TIME YOU WANT TO GET WARRANTY SERVICE, GO DIRECTLY TO THE MANUFACTURE FOR IT, AND NOT THROUGH THE STORE AND THEIR EXCHANGE PROCESS.

I understand the policy after having it explained multiple times. At the time when I first sent the card back to newegg, obviously I didn't. You can bet from now on the product goes straight back to the manufacturer first.

I am not a retailer, and I don't know how the business relationship between an online vendor and the manufacturer works. If the online vendor cannot return the product without a UPC like I can, I would have no way of knowing that since this is the very first time this specific problem has been encountered.

It would still be nice if the online vendor or the manufacturer at the rebate link plainly stated no UPC could effect the return policy.

Thanks for the rude response.

 

[mugs]

Seriously? You're still arguing this?

 

[rogue1979]

Originally posted by: mugs
Seriously? You're still arguing this?

Hahaha, I think you're right

 

[rogue1979]

Originally posted by: OCguy


Yes, you are a fool.

Your point of view means nothing. You screwed up, and now you are acting like the crying kid in the candy isle.

Youll learn from your mistake, at least.

Hmmm. let me revise my opinion.

No your not a fool, just a jerk.

---

Let me help you revise your opinion further. Locked because you crapped on your own thread, and you were so chickenshit that you started another account to flame others with extreme rudeness.

Harvey
Senior AnandTech Moderator

 

[JujuFish]

Originally posted by: rogue1979
I am not a retailer, and I don't know how the business relationship between an online vendor and the manufacturer works. If the online vendor cannot return the product without a UPC like I can, I would have no way of knowing that since this is the very first time this specific problem has been encountered.

And yet you posted:

Originally posted by: rogue1979
If I can return it to XFX for a replacement without the UPC, so can newegg.

:roll:

 

[HardcoreRobot]

flying to china will take less time than digging

 

[Evadman]

Originally posted by: purbeast0
LET ME TYPE THIS IN CAPS SO MAYBE YOU CAN READ BETTER.

2 more internet rules:

10. CAPS LOCK IS CRUISE CONTROL FOR COOL
11. EVEN WITH CRUISE CONTROL, YOU HAVE TO STEER

 

[PhoKingGuy]

Originally posted by: rogue1979

Originally posted by: OCguy


Yes, you are a fool.

Your point of view means nothing. You screwed up, and now you are acting like the crying kid in the candy isle.

Youll learn from your mistake, at least.

Hmmm. let me revise my opinion.

No your not a fool, just a jerk.

Hes as much of a jerk as you are a moron. Seriously you need to let this thread die before you get ownage of the year

 

[rogue1979]

Originally posted by: JujuFish

Originally posted by: rogue1979
I am not a retailer, and I don't know how the business relationship between an online vendor and the manufacturer works. If the online vendor cannot return the product without a UPC like I can, I would have no way of knowing that since this is the very first time this specific problem has been encountered.

And yet you posted:

Originally posted by: rogue1979
If I can return it to XFX for a replacement without the UPC, so can newegg.

:roll:

Like I said, before I was told a thousand times, I obviously had no clue how it worked.

 

[rogue1979]

Originally posted by: PhoKingGuy

Originally posted by: rogue1979

Originally posted by: OCguy


Yes, you are a fool.

Your point of view means nothing. You screwed up, and now you are acting like the crying kid in the candy isle.

Youll learn from your mistake, at least.

Hmmm. let me revise my opinion.

No your not a fool, just a jerk.

Hes as much of a jerk as you are a moron. Seriously you need to let this thread die before you get ownage of the year

Thanks, when the voting comes up can I count on you?

 

[anxi80]

Originally posted by: Gunbuster
It makes the day of retail employees when you throw the: Do you know I have spent "At least $25,000 in business" here line. THEY LOVE IT. Makes them want to help you 200% more guaranteed.

lol exactly. great you spend $25,000. unless that amount of money suddenly shows up in my next few paychecks i could give a swollen rats colon. all you're telling me is that you've made my bosses/company rich, but fact is im still making minimum wage with benefits. so let me help you that much more because you've just ensured that my company's owner is out playing a round of golf at 11am on a thursday while im tied down to this damn desk answering this damn phone.

 

[sao123]

Originally posted by: waggy

Originally posted by: sao123

Originally posted by: waggy
OP newegg is like a god here. no matter how bad Newegg screwes up it is always going to be your ault.

I do agree that if they are having a rebate that makes you cut out the UPC they need a way to exchange the product if it is not working.


THose saying this is the op's fault how is it? he got the card and tested it. it worked fine! so he did What any of us would do. sent in the rebate. then the card started acting up. So now he is screwed with newegg because of it. again how is this HIS fault?

Call newegg and bitch. you aren't asking for money back you want a working card.
if they don't do anything cal the manufacter

again... newegg is not the warranty provider for the card...

if the product is not DOA... then the problem is the responsibility of the warranty provider which is XFX...not new egg.

yes but they offer a 30 day money back warrenty. I understand why they don't honor it (ran a store myself years ago. though i never did rebates). But depending on his history they should bend the rules.

also they should make it a little more clear about the rebate canceling the warrenty they offer. i have never seen it before.

but yes he is 100% wrong in his whiny (spelled right?) post. contact them and the manufacture and no need to post here unless he gets nowhere with both.

if you paid for the extended warranty, removing the UPC doesnt cancel that warranty.
The paid extended warranty is through "service net" which does not require anything except a warranty registration card filled out and mailed in.

30 return period is not a warranty.