It is unfortunate that I have to post my transactions with JCMorris again. There was a thread on this some time ago, but I believe the Mods deleted it after Mr. Morris asked (read: threatened).
I first won an auction from JC Morris in Yahoo Auctions, which is where they first started conducting business. They did quite a few laptop auctions as well as gift certificates and other items. I won a Sony laptop which required a deposit of 10%. I got an email asking for the full amount. By the time we got it sorted out (and I paid) the 30 days that the item was required to be delivered in passed. They continued to say that I would receive the laptop, but after almost 6 months (yes, SIX months) they finally returned my money and said they couldn't get me any laptop to replace the one I ordered. This was about the time they were moving from Oregon to Georgia (thanks again RossMan for stopping by their old base).
In the latter half of 2001 a hot deal showed up in this forum for an Apple iBook at a screaming price ($999 before 20% off). There was an Anandtech thread, and a few people claimed they placed orders. Against my better judgement, I went ahead and ordered an iBook as well as another Sony Vaio. It took a little bit but 'lo and behold- I got the iBook. The Sony.... once again cancelled.
I finally spoke with a CSR who "seemed" to know what was going on, and I placed an order for 2 more Sony laptops. Paid in full AGAIN, and waited. That order was placed December 3rd. I got my money back March 5th. In between there, my account was handled by:
a guy who was apparently "made up"
Mr. Morris himself
a woman who worked from home in the middle of the night so she could take care of her sick child
and finally "the new VP of sales, Mr. Tisdale".
In the end, I was given close to a dozen "ship dates" and one time I was even told that they had just received a shipment of 50+ of the laptop I ordered, and yet they never shipped mine (i.e. it was a bold faced lie that someone was probably not supposed to tell me). I got my money back, but they also promised me "the difference between the price I ordered at and what it's selling for now". Supposedly this should let me go buy it somewhere local. I have yet to receive that check (although it was promised within 10 days! Yippee!)
Gwindel, I'm really sorry for you. You most likely will never be recieving your laptop. And most likely, it will take you months to get your money back.... if you do at all. On the plus side, they haven't completely stolen any of my money. The reason that I didn't file a complaint is that there are so many places to file complaints, and yet not a single one will get your money back. I will probably post in ResellerRatings since they seem to be the best, but the BBB won't do squat for you. Did you check it before you ordered?
If anyone else has received their "difference check", please post so I can hold on to a sliver of hope for a little compensation for all the HELL I have been put through by JCMorris and Co.
P.S. Mods, if you get a threatening email from JCMorris, can you at least post your reasoning for locking/deleting the thread? Last time the thread just went away after Mr Morris found out about it. One of his emails to me even threatened me for posting information to bulletin boards. Every word I have posted is true, and I have all my correspondence (going back almost 2 years) to prove it.