- Jul 1, 2003
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I do "help desk" for a small software company that offers an inventory/accounting system for a niche market. On a given day I will handle issues ranging from training, database errors, application errors, hardware errors, server configuration, migration, installation, workstation configuration, installation, troubleshooting, printing errors, dot matrix printer configuration, networking and permission setting related errors, inventory process control questions specific to the product's niche industry, accounts payable, accounts receivable, general ledger, AR aging, AP aging and inventory tieout to GL balancing issues, balance sheet errors, system design changes, format changes, report changes, etc. I wear so many different "hats" throughout the day I have trouble remembering who I am by the end of it. I've been doing this for the better part of 10 years. My education is in management information systems.
My job also requires traveling to perform week long onsite training and onsite system implementation support.
This last year, clients have complained that I don't sound happy on the phone when taking their calls. I take the call, resolve or otherwise address their issue and hang up, but I'm not a "bright ray of sunshine" when doing so and apparently this is something that is going to make me lose my job. I resolve client issues, but I don't leave the client feeling like they've just been to Disneyland after talking with me. It's not something I feel I can help. I'm depressed and probably burned out. I've been having panic attacks and other anxiety related issues due specifically to work. I've gained 100 lbs since starting this job.
I've established a life here in the community in which I live and I don't really want to leave it, but I live in a small town and opportunities in my field are few. I have a side hobby that could potentially provide a meager living if I really worked it hard during the summer and fall months but it's not something I really want to depend on...I don't know what to do anymore. I thought I could work things out at work but...it isn't happening...I'm just waiting for a pink slip at this point.
My job also requires traveling to perform week long onsite training and onsite system implementation support.
This last year, clients have complained that I don't sound happy on the phone when taking their calls. I take the call, resolve or otherwise address their issue and hang up, but I'm not a "bright ray of sunshine" when doing so and apparently this is something that is going to make me lose my job. I resolve client issues, but I don't leave the client feeling like they've just been to Disneyland after talking with me. It's not something I feel I can help. I'm depressed and probably burned out. I've been having panic attacks and other anxiety related issues due specifically to work. I've gained 100 lbs since starting this job.
I've established a life here in the community in which I live and I don't really want to leave it, but I live in a small town and opportunities in my field are few. I have a side hobby that could potentially provide a meager living if I really worked it hard during the summer and fall months but it's not something I really want to depend on...I don't know what to do anymore. I thought I could work things out at work but...it isn't happening...I'm just waiting for a pink slip at this point.