Just curious....what've been your RMA experiences..companies that do it right or not

[imported_Willie]

Well, always been curious about other people's RMA experiences with various companies.....and not really speaking of etailers or retailers. Those are another subject. Instead, I'm talking abut the "manufacturers", like OCZ, Corsair, Asus, etc.

I really don't RMA much.....have had to very few times since I started "playing" with computers back in the early 1990's. But I have had to RMA two things the last few months.

First was an item from Corsair. Specifically the foam pad for the Nautilus 500 external wc setup. I'm moving away from that and into the "real" world of wc'ing.....but when I broke down the Nautilus, the foam block didn't spring back very well.

After a couple of emails to tech support, the second of which was for my physical address....DUH!..forgot to include that the first time...I received a new foam block a couple of weeks later......and a new set of standoffs and a new top cover.

Kudos to Corsair!



Second RMA....done two weeks ago....was for my Intel BX2 motherboard. Some surface-mounted part shorted out and the board wouldn't boot beyond the BIOS setup screen.

Contacted Intel's tech support, explained I thought I had shorted it out myself with an LED light strip that was under the board (it was supposed to be silicon encased, but now I see that was worthless!) and the problem that was now happening. Told them I could see a burnt spot on the mb around a particular surface mounted part on the board.

Next email was where to send the board and an order number. (Apparently Intel calls their RMA numbers order numbers.)

They received the board on a Monday and shipped its replacement the next day...and shipped it two-day UPS. And the box it was packed in....talk about overkill packing! The box was big enough to house three motherboards and foam upon foam layered. Nothing was going to hurt it in shipping, well....maybe if a truck physically ran over the box, maybe.

So, I got it to them in three days, and they got the new one back to me in the same amount of time. This despite the problem with the board stemming from my own screwup!!!

High kudos to Intel on that one!!!



So, other good or bad experiences with companies and their RMA procedures/turnaround times?

 

[AMDfreak]

I've had to a couple RMA's with Newegg, and they are great. Easy online process and no hassles. Mushkin is just awesome. Had a stick of SDRAM die on me and they shipped a new stick overnight with return packaging for the old one.

 

[montag451]

Crucial are a pleasure to deal with. - They sent out another stick immediately, charged me for it, but refunded it when they got the old stick back.

Adata - had a 4GB flash drive that went ape up.
Unfortunately, they seem to only have 2 service centres - Taiwan and USA. As I started dealing with the Taiwan branch, for a laugh, sent it back to them - refurbished and sent back without too much problem.

Iiyama - 17" lcd monitor. Gone wrong within 3 yr guarantee. They pick up old one and drop off new one. They have done this twice.
At end of 3 yr now. Shame.

Amazon - pleasure to deal with - wonder how they stay in business. Amazing customer service - they pickup as well.
Ebuyer - no problems at all - very good at RMA
Dabs - the same.

 

[csmaster2005]

RMA'd a WD HD. no problems at all, went very smooth.

 

[imipenem]

Intel - RMA'd CPU that I burnt up because of bad motherboard. No questions asked.

Giga-byte: RMA'd broken components I bought on eBay. No questions asked, quick turnaround.

Corsair XMS: no questions asked, prompt return of replacement items...