Just Fried My $549 card

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AdamK47

Lifer
Oct 9, 1999
15,550
3,252
136
I've killed expensive video cards before, but never tried to RMA them.

$500 7900 GTX about 6 years ago. Tightened a CPU water block too tight and it developed small cracks. Dripped right on the back of the card.

$300ish Radeon 8500 10 years ago because I overvolted it. Had a potentiometer soldered on it to provide more voltage. A twist too far and poof, no more GPU.
 
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KingFatty

Diamond Member
Dec 29, 2010
3,034
1
81
If the video card company chooses to accept an RMA when a customer spills beer on the card during operation, I would say this is a ridiculous business practice, and as an investor in a company I would not want such damages to be eaten by the company or passed on to other consumers.

I think there is some value to gaining a loyal customer who is willing to spend a bit more on your product if you go above and beyond like this. So while I think short-term it is a financial loss, sometimes companies incur little short-term losses like this to secure a loyal customer. But maybe this doesn't really apply to computer parts purchases - my own experience has made a loyal MSI customer out of me after being treated similarly above-and-beyond by them.
 

Charlie98

Diamond Member
Nov 6, 2011
6,292
62
91
The burden of the explanation is on you, the customer, to tell the company under what operating conditions the card failed. So no, there is no circumstance in which it is 'okay' to just send a card in that you have spilled beer on and in any case allow the company to presume that the card failed through no fault on the user's part.

There is nothing to lose by RMA'ing (as a customer in isolation) while providing an honest explanation. Nothing in my first post denied that. If the video card company chooses to accept an RMA when a customer spills beer on the card during operation, I would say this is a ridiculous business practice, and as an investor in a company I would not want such damages to be eaten by the company or passed on to other consumers.



You haven't defined 'within reason'. You seem to be agreeing with myself, Idontcare and others who are saying that honest, fully disclosed RMA is the way to go.

No, I am agreeing with you. I would not recommend sending in a card damaged outside the parameters of their RMA process without authorization first. What I'm saying is, don't say 'the card just doesn't work, don't know why' or something like that and send it RMA... my theory is they are going to know why it failed.

As far as the OP is concerned, he accidentally spilled a little beer on the computer and the card failed, it's not like he hit it with a hammer or pumped 120v into it. Just be honest with them, either they will do it or they won't.
 

bryanW1995

Lifer
May 22, 2007
11,144
32
91
Yes, I still don't get why all these people are so concerned about a hot/loud/overpriced video card. I suspect that the spilled beer was cooler/quieter/cheaper than the card...
 

brandonb

Diamond Member
Oct 17, 2006
3,731
2
0
I appreciate Idontcare's post.

But I know that I'd never RMA the card for actions entirely negligent on my part. If the part was defective, sure I'll RMA, but if I was fiddling with OC or spilling beer on components, I'd just cry over my stupidity and move on without an RMA.

It just feels dirty. They are selling a product that is supposed to be working with specified numbers, or under specified conditions (humidity range, temp range, etc). If I can't operate it under the specified numbers and it becomes faulty, thats my prob, not the manufacturer.
 

Ausm

Lifer
Oct 9, 1999
25,213
14
81
It was $600 at one point if you include tax and shipping :/


Long story short....was playing around with my rig and left the side off of the case....then knocked over my beer tonight and a couple drops landed on the 7970.

On the bright side I have a legitimate excuse to tell my lady for going out and blowing $600 on another card, but is anything on this salvageable?

It was literally two drops on the underside of the card. The whole comp didnt short, it was just a brown screen. Luckily I hadnt sold one of my old 5850s so I swapped them out....


Moral of the story: Drinking and gaming don't mix. And leave your damn case together.

LMAO
 

OCGuy

Lifer
Jul 12, 2000
27,224
36
91

I like it!

I am going to do the alcohol thing today as a couple suggested, thanks, I hadnt thought of that.

I won't RMA it, and if I do, I will disclose what happened like IDC and just take the chance they deny it. I have come down on people for suggesting RMA fraud before, I can't change my mind now just because it is affecting me personally. :/

And the beer was Sierra Nevada. The go-to California Pale Ale at big chain stores that carry mostly Bud Miller Coors.

The only question at this point is "2 670s, 2 7950s, or a 680"
 

james1701

Golden Member
Sep 14, 2007
1,791
34
91
http://www.xoxide.com/xray1.html
I like it!

I am going to do the alcohol thing today as a couple suggested, thanks, I hadnt thought of that.

I won't RMA it, and if I do, I will disclose what happened like IDC and just take the chance they deny it. I have come down on people for suggesting RMA fraud before, I can't change my mind now just because it is affecting me personally. :/

And the beer was Sierra Nevada. The go-to California Pale Ale at big chain stores that carry mostly Bud Miller Coors.

The only question at this point is "2 670s, 2 7950s, or a 680"


I have one of those. The lighter comes in handy . I would not recommend it for an open type gaming case, but on a stock Dell or some type of mostly closed case, they work great.
 

pugh

Senior member
Sep 8, 2000
733
10
81
not a fan of people ripping off anyone.

rip bfg.

rip evga lifetime warranty.

rip xfx double lifetime warranty.

these are not billion dollar companies making tons of profit. margins are very tight for these companies. most of nvidia's partners almost went through bankrupcty during fermi.

people like you that rip off these companies are ripping off your fellow computer enthusiasts.

This...
 
Mar 10, 2006
11,715
2,012
126
RMA it. Seriously, just do it. But maybe do what Idontcare mentioned and just let them know what happened, give them a chance to accept it or deny it beforehand? It would just suck if you didn't at least explore your options
 
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Hauk

Platinum Member
Nov 22, 2001
2,806
0
0
Yea that sucks OP. Someone asked me once why I keep my drink on the floor; sadly I'll have a better response to that question if ever asked again.
 
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