Just got mine in yesterday, and spent all last nite getting everything in order. The unit that was shipped to me was in near mint condition, only a few minor blemishes on the top covered by a black marker. Everything else, remote and manual was there and in great shape. After getting things tweaked, I'm very impressed.... for $99.00 this has blown my expectations out of the water, I'm really glad that I waited and got in on this instead of spending a couple hundred more on the lowend Pioneer VSX-d912 I was looking at getting. Great unit, great deal.