I was complaining but they kept saying it's their policy to make me speak to the manufacturer at least once first and get a case number.
Edit: Here's their policy:
Defective Returns
Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. If there is no exchange or repair we have the right to impose a 15% restocking fee. No refunds or credit will be granted after 30 days, the terms of the manufacturer?s warranty apply. Please contact the manufacturer directly. (Please see important exceptions listed below).
A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. You can get a list of manufacturer phone numbers by clicking here. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number.
But then again, their REFURBISHED return policy does not state that:
Special Return Policy for Reconditioned Products
Reconditioned Defective Returns will be accepted for exchange or repair, at our discretion, within 14 days from the shipment date. No refunds or credit will be granted after 14 days, the terms of the manufacturer?s warranty apply. Please contact the manufacturer directly. These products have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. eCOST.com cannot guarantee that these products come with all original accessories and software.