Kudos to EA/Bioware

[runzwithsizorz]

My opinion...I despise DRM schemes and having to negotiate 3 (Origin) entities to play a game. However, their customer support is excellent. I messed up ME 2 and had all sorts of problems. (Details not important)
Must have spent 10 plus hours with on line chat getting the game working condition again. The advice saved the game and was a definite learning experience. :awe:
I will admit this is my first experience with downloading games from Origin (ME1-ME3 AND DAO)and figuring out Cerberus and all that. However, the live chat sessions were extremely helpful and the person on the other end never lost patience with my questions.

The Wife

 

[Tohtori]

Sadly I have the opposite experience with Origin support. I got Crysis 3 with AMD GPU back in days, played it a bit and forgot about it for a bit over year. The game was gone from my library, it still is installed to my HDD though, and the serial key was ofcourse already used. EA support didn't help me at all.

Next time I need/want EA game I "buy" it. I know not everyone agrees but to me it is perfectly fine to steal from thieves.

 

[nakedfrog]

My opinion...I despise DRM schemes and having to negotiate 3 (Origin) entities to play a game. However, their customer support is excellent. I messed up ME 2 and had all sorts of problems. (Details not important)

The Wife

The game was trying to save you the disappointment of playing ME2.

 

[el-Capitan]

The game was trying to save you the disappointment of playing ME2.

It's not a disappointment in any measure. Even the whiniest PC bitch would still give it a 7/10.

Fortunately i've been spared Origin's support. I just avoid Origin altogether. I am still bruised by pre-ordering Sim City....

 

[runzwithsizorz]

Fortunately i've been spared Origin's support.

Origin and EA are the same. Actually, I guess the support came from Bioware.

 

[DaveSimmons]

The game was trying to save you the disappointment of playing ME2.

Are you confusing 2 with 3? 2 was a pretty good version of Seven Samurai / Magnificent Seven . . . IN SPAAACCEEEE.

 

[Chaosblade02]

I don't buy games from EA/bioware anymore. Buy is the key word here. This of course means I have very good friends that gift me copies of the game :ninja:.

 

[Maximilian]

My opinion...I despise DRM schemes and having to negotiate 3 (Origin) entities to play a game. However, their customer support is excellent. I messed up ME 2 and had all sorts of problems. (Details not important)
Must have spent 10 plus hours with on line chat getting the game working condition again. The advice saved the game and was a definite learning experience. :awe:
I will admit this is my first experience with downloading games from Origin (ME1-ME3 AND DAO)and figuring out Cerberus and all that. However, the live chat sessions were extremely helpful and the person on the other end never lost patience with my questions.

The Wife

"customer support is excellent"
"I messed up ME 2 and had all sorts of problems."
"spent 10 plus hours with on line chat getting the game working condition again"

Kudos to EA he says

 

[runzwithsizorz]

Just to be clear... SHE says: The 10 hrs were spaced over a week and consisted of five separate questions/ problems. As I said, I created the problem(s). I can only compare with other game developers that offered no help at all.

The Wife

 

[cmdrdredd]

At least you can get ahold of someone on Origin. Try doing that with Steam. If it's not automated, you won't get answers.

 

[SLU Aequitas]

I just call them, had a problem with an account that got hacked. They fixed it extremely fast and even comped me a game (Deadspace 3) for my time.

Steam is the epitome of bad customer service...they don't even have any (debatable if that is better than the Comcast approach though...).

 

[you2]

While I bad mouth EA often I have said before and will say again that EA has very good customer support (from my personal experience). Gog also has very good customer support. Steam on the other hand has amazingly bad customer support; worse in industry (though ubi soft often tries to be worse). I often think it is time to find an alternative to steam when I have to deal with their errors.

 

[gorcorps]

"customer support is excellent"
"I messed up ME 2 and had all sorts of problems."
"spent 10 plus hours with on line chat getting the game working condition again"

Kudos to EA he says

yeah but he learned stuff :awe:

 

[skipsneeky2]

My experience with Live support has been excellent,surprising quick on a refund i asked for on Crysis 2 cause i ordered 3 but got 2 somehow.They refunded me so quickly and rightfully so cause the game was on sale for $20 and i said if i get my refund and Crysis 3 goes back over $20 i'm not buying it.

 

[MeldarthX]

Its easy to bad mouth EA; but they've always handled issues when I've had them with Origin; *only a couple times* They had a refund policy in place long before Steam was forced by the EU courts to offer one......*of course its only on their games; which EA does need to fix*

Customer service on steam doesn't exist; or at times so bad almost makes Comcast/Ubisoft's look good......

 

[CU]

That reminds me. They still haven't called me back or fixed my kids Plants vs Zombie Garden Warfare games. It crashes as soon as they pick a character to play. Reproduced on three computers at my house that play it fine on my Origin account. And, EA reproduced it on their test computers when using one of my kid's account, but still no fix. The case has been open for months and is supposedly sitting with their top tier techs who neither you nor their lower techs can talk to. Not sure why no one can talk to the top tier techs, but I don't plan to every buy from them again.

 

[nakedfrog]

It's not a disappointment in any measure. Even the whiniest PC bitch would still give it a 7/10.

Fortunately i've been spared Origin's support. I just avoid Origin altogether. I am still bruised by pre-ordering Sim City....

I disagree. I loved the first ME, stopped playing ME2 after 8-10 hours.

 

[deanx0r]

Is Mass Effect 2/3 that bad? I played the first one and was really underwhelmed by it. I was told ME2 is much better and I should pick it up.

 

[frozentundra123456]

The game was trying to save you the disappointment of playing ME2.

No, that is ME3.

 

[frozentundra123456]

Is Mass Effect 2/3 that bad? I played the first one and was really underwhelmed by it. I was told ME2 is much better and I should pick it up.

In my opinion, ME1 was a very good game, ME2 was technically improved but had a less engaging story, and ME3 was the most devastatingly disappointing game that I have ever played. 120 hours of gameplay and expectations crushed in 10 minutes by the worst ending I have ever experienced. In fact, any time a game or other event has a disappointing ending, my friend and I just say "kind of Mass Effectish wasnt it".

 

[Red Hawk]

Is Mass Effect 2/3 that bad? I played the first one and was really underwhelmed by it. I was told ME2 is much better and I should pick it up.

No, they weren't. If you disliked ME1 there's actually a fair chance you'll like ME2, it changed things up a lot.

In my opinion, ME1 was a very good game, ME2 was technically improved but had a less engaging story, and ME3 was the most devastatingly disappointing game that I have ever played. 120 hours of gameplay and expectations crushed in 10 minutes by the worst ending I have ever experienced. In fact, any time a game or other event has a disappointing ending, my friend and I just say "kind of Mass Effectish wasnt it".

To their credit they did go back and address a lot of the issues players had with the ending with free DLC. Also the Leviathan DLC adds some foreshadowing which really should have been in the main game.

 

[bononos]

In my opinion, ME1 was a very good game, ME2 was technically improved but had a less engaging story, and ME3 was the most devastatingly disappointing game that I have ever played. 120 hours of gameplay and expectations crushed in 10 minutes by the worst ending I have ever experienced. In fact, any time a game or other event has a disappointing ending, my friend and I just say "kind of Mass Effectish wasnt it".

lol that bad? I was thinking of playing ME3 or AC3 but comments don't seem to be encouraging for both of those sequels.