I bought a new laptop last week and when opening the lid this morning the LCD spontaneously cracked. I purchased it from Amazon. Do I talk to them about replacement or go to Dell the manufacturer? The screen literally broke while I was just opening it. I'm worried that they are going to say I dropped it. Instead of it being a faulty device and demand I pay for repair. I think I'm going to talk with Amazon customer service first. What is the best course of action if they demand a fee/payment? Credit card charge back?
Another person had the same issue. Though apparently their forums are down at the moment so I used the google cached page.
http://en.community.dell.com/support-forums/laptop/f/3518/t/19629990
http://webcache.googleusercontent.c...p/f/3518/t/19629990+&cd=5&hl=en&ct=clnk&gl=us
Another person had the same issue. Though apparently their forums are down at the moment so I used the google cached page.
http://en.community.dell.com/support-forums/laptop/f/3518/t/19629990
http://webcache.googleusercontent.c...p/f/3518/t/19629990+&cd=5&hl=en&ct=clnk&gl=us
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