Lenovo Warranty service for bad RAM

[Lord Banshee]

Ok my < 2yr old T61p dimm has decided to go out.. I know this as i have two dimm, remove both, install one.. run memtest86+ pass, replace one with other, run test, errors instantly.

So i have been though lenovo/IBM for other repairs on other laptops, but i am wondering for something like a bad DIMM would they just get me to send them the dimm instead of the whole laptop and they send me a new one back?

Seeing how these dimm's cost $25 dollars on newegg it might be easier (and faster) just to order a new than to go through the trouble if i have to sent the whole laptop back. ANd seeing how RAM upgrades do not break the warranty, i personally don't see a problem this this (have not called them up yet).

So anyone deal with this?

 

[Parasitic]

You should call them up first and tell them that you think the RAM has gone bad. They'll ask you to run some of their tests on your computer to verify, then if their test results confirm it they'll probably just fedex you a spare stick seeing how the memory is a user-serviceable item.

 

[corkyg]

That is Lenovo's decision. No one on this forum can answer that for them. Contact them and ask.

 

[WackyDan]

Memory is considered a CRU part by Lenovo. (Customer Replaceable Unit). They should send you a new stick provided you run the diagnostics required.