Yeah the CSR's treated me like a thief, as well. They threw away one of the rebates but gave me one. Sounds like more or less the same baloney you guys got. They explained it all but I didn't even pay attention to their B.S., I just took what they gave me and beat it, because I knew I had already downloaded all of the rebates I needed, anyway. Life is too short to pay heed to such automatrons.