Red Storm
Lifer
- Oct 2, 2005
- 14,233
- 234
- 106
There's probably fewer users who will setup their Android phone to use Exchange mail? Or in general if its too difficult, the masses won't set it up.
Asking to have your email setup is not the same as a general support call. We have a BYOD policy as well, we setup people's email on their new phones and they're good to go, they almost never call or email us with phone problems. Ironically the only calls we get with any sort of regularity are questions about iTunes.
Point is people are less prone to having issues and getting confused and asking for help if they are in charge of what device they use.