Greetings all, trying to troubleshoot a router that keeps losing internet connectivity at seemingly random intervals. The router make/model is a Linksys N600 EA2700 Dual Band Smart Wi-Fi Router purchased in late January. It can seemingly work fine for days and then it will suddenly lose the connection to the net, trying to open any webpage will show "resolving host" in the bottom corner of the browser, then the connection to the webpage will fail and the browser will throw up an error page. After many hours of frustrating troubleshooting I've seemingly narrowed it down to some type of DNS issue. I say this as using the 'ipconfig/flushdns' command at an elevated administrator level command prompt and a router reboot always fixes the issue within moments of the problem occuring. I'd like a more permanant solution however, as having to do this all the time is getting rather irritating.
For background, this problem also happened with an older router, a Linksys WRT54GL that had to be at least 5 years old. That's why I originally replaced that router with the new one mentioned above, as when the problem first started in late December I just figured the router was getting old and flakey and a simple replacement would fix the issue. Since the same thing keeps happening with the new one, I'm not sure what's going on now. The devices normally active on the network are as follows:
2 PCs running Vista - hardwired via cat5
2 Laptops running Windows 7 - hardwired via cat5 (wireless connection possible if unplugged)
3 iPads - wireless of course
1 iPhone 5 - wireless
1 iPhone 6 - wireless
The network used to be working just fine without any issues, the only thing that's changed since the problem started happening is there used to be a second iPhone 5 that has since been replaced with an iPhone 6 in late December (Christmas gift). That's about when it started happening but it was very seldom and intermittent with the old router, since replacing with the new one the problem has slowly started happening more frequently to where it can happen day after day at times. Doesn't seem to be usage based as there have been days with heavy internet usage that have been problem free and days when virtually nothing has happened internet-wise and the next morning the internet connection is down until you do the flushdns procedure I mentioned.
Things I've tried:
- many, MANY powercycles of both the router(s) and cable modem
- reset to factory defaults of the router
- updated firmware on the router
- service call by the internet provider (Time Warner), they blamed the router and I'd tend to agree
- multiple tech support calls to router manufacturer (Linksys) for troubleshooting help and resets
All of these have at least temporarily fixed the issue for varying lengths of time, but the problem always seems to reoccur. So, any ideas on what could be happening here? Something mis-configured in the router regarding working with all of these different devices possibly? Some type of interference by the new iPhone 6 as the problem seemed to start around the time it entered the network? Really not sure what is going on here, hopefully someone reading this has some ideas.
For background, this problem also happened with an older router, a Linksys WRT54GL that had to be at least 5 years old. That's why I originally replaced that router with the new one mentioned above, as when the problem first started in late December I just figured the router was getting old and flakey and a simple replacement would fix the issue. Since the same thing keeps happening with the new one, I'm not sure what's going on now. The devices normally active on the network are as follows:
2 PCs running Vista - hardwired via cat5
2 Laptops running Windows 7 - hardwired via cat5 (wireless connection possible if unplugged)
3 iPads - wireless of course
1 iPhone 5 - wireless
1 iPhone 6 - wireless
The network used to be working just fine without any issues, the only thing that's changed since the problem started happening is there used to be a second iPhone 5 that has since been replaced with an iPhone 6 in late December (Christmas gift). That's about when it started happening but it was very seldom and intermittent with the old router, since replacing with the new one the problem has slowly started happening more frequently to where it can happen day after day at times. Doesn't seem to be usage based as there have been days with heavy internet usage that have been problem free and days when virtually nothing has happened internet-wise and the next morning the internet connection is down until you do the flushdns procedure I mentioned.
Things I've tried:
- many, MANY powercycles of both the router(s) and cable modem
- reset to factory defaults of the router
- updated firmware on the router
- service call by the internet provider (Time Warner), they blamed the router and I'd tend to agree
- multiple tech support calls to router manufacturer (Linksys) for troubleshooting help and resets
All of these have at least temporarily fixed the issue for varying lengths of time, but the problem always seems to reoccur. So, any ideas on what could be happening here? Something mis-configured in the router regarding working with all of these different devices possibly? Some type of interference by the new iPhone 6 as the problem seemed to start around the time it entered the network? Really not sure what is going on here, hopefully someone reading this has some ideas.