Hi, I asked this question earlier, but the repsonse was not quite satisfactory.
I can get a RMA to ship the product back and either get a credit or a refund. However, there is a problem because the product I received was already opened and is a refurbished item with no warranty. From the returns policy, it seems that buy.com may not provide credit/refunds in this case. And, I would be responsible for the shipping back to you. Seems like the Buy.com horror stories I've read online are true.
Can you clarify to me what exactly can I expect to happen if I get a RMA# and send this back to buy.com
This is what should happen:
1. I pay for shipping and ship it back to buy.com
2. Buy.com issues me credit for shipping
3. Buy.com sends me a NEW item like I ordered
4. I end up as a somewhat satisfied buyer with the worst experience I've ever gotten shopping at Buy.com
If the situation turns out worse than above, then I will have to resort to whatever options are available to me (Reseller Ratings, BBB, Credit Card company).
I'm sorry for the aggressive stance, but I really don't have time to deal with this.