Logmein no longer free

[lxskllr]

I started using Teamviewer because it supportrs GNU/Linux. I use it to take care of my mother's machine. I was gonna roll my own solution, but never got to it. I suppose I should revisit that in case Teamviewer does something lame too.

In any case, I think $50 a year is a little steep for extremely casual use.

 

[Mushkins]

The problem with Teamviewer is that you need to install the software on the host *and* the client machine. Guiding users through going to logmein.com and clicking "log in" is already like herding cats. I can only imagine having to have each of them try to install client software on their nine year old virus-laden XP boxes at home. *shudder*. At this point we're probably going with GoToMyPC. It does multiple monitors nicer than logmein did IMO and the pricing is gonna work out about the same. Unfortunately its slim pickin's trying to avoid VNC-based remote access for end users. God I wish I had the money to deploy terminal services ; ;

 

[ultimatebob]

TeamViewer is already NOT free for commercial use. Sure, you can still do it, but you're violating their license when you do.

Now that their main competition is no longer offering free service, how much longer do you think it's going to be before TeamViewer discontinues their free version as well? My guess... just long enough to poach some former LogMeIn customers.

Looks like I need to brush up on my VNC port forwarding and dynamic DNS setup instructions

 

[wbynum]

Only really used LogMeIn for mining computers as RDP would kill the GPU miners. Will have to move to TightVNC Server and the normal tunneling I have always done via the ssh server on a dd-wrt router.

 

[Edgy]

teamviewer always had free personal use policy even before "major competition" logmein even existed so I hope and don't foresee any future change in that policy.

Comparing the feature sets and what each software can do, I'm not even sure if logmein even can qualify as a major competitor in corporate use as teamviewer can do so much more than just remote desktop.

 

[Darknite39]

I am glad I'm not the only one surprised by this move by Logmein. I've used it for years for free and likely would just pay the fee they're asking to troubleshoot my dad's computer when needed, but the way they're implementing this change left a bad taste in my mouth.

Also, I wish they would have made it more obvious that the seven day grace period starts after your next login and not immediately. I accidentally started my countdown clock when I logged in to see how many pcs I have this installed on.

All in all, I appreciate the service they have offered, but I don't think it's worth even $50 for my occasional use.

 

[taq8ojh]

I am sure you don't need to install TeamViewer.
I tried it twice, and it was horrible. Slow as hell, and the remote desktop was completely unresponsive. When I switched back to Logmein, everything was perfectly smooth.

 

[dpodblood]

Don't get me wrong, i'm not pissed that they decided to go paid-only. Its their product and they can choose who to make it available to. What gets me is that it's pretty much industry standard to let your clients know about these kinds of major, sweeping changes ahead of time so they can plan accordingly. It's called courtesy, and doing good business. Dumping an email in your inbox saying "sorry brah, as of this morning we dont offer this product anymore" is a slap in the face whether you're a home user or a business. It's also the kind of thing that sways people with purchasing power towards your competitors products. At this point if we're going paid, I wouldn't even suggest sticking with logmein if this is the kind of customer service they provide to potential clients. Why would I pay them to solve a crisis *they* put my organization in? If they gave me six months notice that this was going to happen, i'd be calling their sales department to get a quote on bulk pricing and making the case to our executives that the free ride was nice while it lasted but now we should pony up. Instead i'm researching competitors.

Exactly.

 

[PliotronX]

For simple support for friends and relatives I now use Ammyy Admin.

This one is great, so simple to use and a unified EXE on the their front page. It is also very reliable. Secure UAC prompts cause it to lock up but that is a quick temporary fix in gpedit. Very inexpensive compared with others.

It's a rare experience but what do you guys use when you need to control a Mac?

 

[holden j caufield]

why does rdp kill mining? I've noticed this too. Anyways what I've done before logmein was I'd have router at my mom's place, vpn into it then rdp to her pc. Logmein was way simiplier but I guess I have to go this route or teamviewer.

 

[ultimatebob]

why does rdp kill mining?

It would if you were running something like cgminer as a batch file in a command line window, as logging in via RDP creates a new session by default and logs out the desktop session.

You can try to get around this by using the "mstsc /con" command on the client system, which opens your new Terminal Services session in the console session instead of a new session. You could also probably also configure your miner application to run as a Windows service, so it would continue to run when you logged off. I've never tried it personally.

 

[PliotronX]

TeamViewer is already NOT free for commercial use. Sure, you can still do it, but you're violating their license when you do.

Now that their main competition is no longer offering free service, how much longer do you think it's going to be before TeamViewer discontinues their free version as well? My guess... just long enough to poach some former LogMeIn customers.

Looks like I need to brush up on my VNC port forwarding and dynamic DNS setup instructions

I'm looking at the open source PCHelpWare which requires setting up a server as a repeater so you can get around NAT. It hasn't been updated in a bit but I'm intrigued by it because it is based on OneClick but has Intel instructionsets.

 

[Flopp]

There was a pretty good discussion awhile back on a likewise topic http://forums.anandtech.com/showthread.php?t=2261483

I use ScreenConnect and would recommend anyone switching away from LogMeIn take a look at it.

 

[John Connor]

For simple support for friends and relatives I now use Ammyy Admin.

I tried that back in September and it didn't work very well for me.

 

[Verse914]

I am sure you don't need to install TeamViewer.
I tried it twice, and it was horrible. Slow as hell, and the remote desktop was completely unresponsive. When I switched back to Logmein, everything was perfectly smooth.

I switched to Teamviewer and am noticing this as well...sloooow, and their mobile app is total crap. I need something else...

 

[soldsoul4foos]

If you are going to use teamviewer as a corporate answer, look at the costs, and how many concurrent connections you can have. I can have unlimited LMI connections with user accounts that I can create with the 'Central' product. Love LMI central. Teamviewer may have a ton more bells and whistles, but I use LMI to remote in and fix shit for people, period. The nice thing in this situation is with the LMI central account, you can have unlimited LMI Free installs. Pay up you leaches!

 

[Mushkins]

The nice thing in this situation is with the LMI central account, you can have unlimited LMI Free installs. Pay up you leaches!

This isn't true. We actually ended up going with LogMeIn central as our solution in the end. It's $300 a year for up to *100 PCs*. Beyond that it's an extra $100/year per 100 PC licenses. Individual PCs that may need Pro licenses also pay the full Pro cost ($50/yr/pc) on top of the base cost of Central. Definitely not unlimited.

At least now I have centralized management of accounts and permissions and can run user activity reports for all those "work from home" days people take

 

[jhbball]

Well, I was issued 6 months of Logmein Pro for 'free'. I assume this is because I bought the android app. Better than nothing I guess

 

[Dude111]

That's the most retarded answer they could think of, but perfectly in line with the popular corporate mantra "when asked A, reply with B or with total nonsense".
They don't even have to balls to say "we just want money".

Exactly right!!!

I said this on another site and was cut down by another member! (Guess they dont like reading the truth)

 

[Gillbot]

I've been badgering their support ticket system to get a refund on my Ignition app, they simply refuse to respond. I never got any "special" pricing or email notifying me of this change. Only found out after I logged in to my account and noticed everything was set to Pro for some reason. After some digging I realized my free account was dead.

 

[Shingi]

I thought I post this in another thread, but maybe this is the better place since this is regarding LMI. I did make the switch to Teamviewer, but I'm having a hard time understand how logmein is simply able to wakeup my other pc on my parents house from sleeping and teamviews seems to want me to dyndns and going through a lot of shit just go be able to get it out of sleep.

I know there is a ton of other products but I'm not sure which one has a simple wakeup feature like LMI and is freeway or free for personal use anyway. If anyone knows can you they please PM for. Thanks.

Sorry for the thread Hijack. Carry On.

 

[velis]

If I had my way, i'd have a terminal services server sitting in the closet....

Instead i'm researching competitors.

+1 This is no way to do business.

Also +1 for TeamViewer. I'm using it for years now and it's quite comfortable.
Regarding the forced log-off: I think some versions of old only had the "business" mode only. They really did log-off after a while, but the actual session time was more or less random. Now you choose between private / business / mixed use in the installer and it never gave me any issues for my private use.
I do wish they had some "support private version" button for 20€ or something. I'd definitely click that.

 

[Kaido]

Secondly, they jump from free to $49 a year for two connections?

See, that's the thing. I had 10 connections on my free account. Now they want $50 annually for 2 accounts? Garbage. I don't know what the pricing scale is, but if it's $50 per account pair, then that'd cost me $250 a year for what I have now. I can get a Dyndns Pro "Remote Access" account for only $25 a year:

http://dyn.com/remote-access/

I don't know what Logmein was thinking here. I'm sure they needed to offload a lot of non-paying customers, but (1) the pricing is really high for only two accounts, (2) they didn't offer an "existing user" deal, and (3) they didn't start out by baiting me with a monthly price. Why not say "Logmein for only $5 a month - save by bundling for $49/annually!". Instead, I think they alienated a lot of people who would have been willing to pay.

I also think the pricing is waaaaay too high. Maybe $30 a year for 10 accounts like I had before. $50 annually for 2 just seems dumb. However, they DO have a good product - I can access my accounts via a webpage, a Chromebook, an iPhone, etc. I just don't think they did a good switch - it was like pulling the rug out from under you. Reminds me when everyone jumped ship from Mozy:

http://lifehacker.com/5748305/mozy-drops-unlimited-backups-introduces-new-pricing

 

[taq8ojh]

lol $50 for two computers is actually the deal you get if you upgrade from Free to Pro: normally it would be $50 for single goddamn PC! (I believe)

 

[taq8ojh]

In order to continue using remote access, you’ll need to purchase an account subscription of LogMeIn Pro. But you can still take advantage of discounted introductory pricing, with packages starting at $49/year for two computers.*

*Introductory prices apply only to the first year of your subscription.

Well, FU Logmein, FU very much. I am not paying 100 bucks in order to connect to my parents' computers to fix something once a month.