- Jan 3, 2001
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We have this old lady that calls our ISP tech support every day for 15-30 minutes. In the last year, she's logged 311 support calls. She calls every day for things like "My password won't work" or "I can't make a capital M" or "There's no scroll bar on my web page", or my personal favorite- "I want my words to show up green on web pages because that's my favorite color."
This lady is paying us $9.95/month for service (dial-up), and she's used over $2000 in man hours for tech support so far
My supervisor made the call today to call her up and tell her that since we can't seem to resolve the constant issues she keeps having, we're going to have to drop her as a customer so she can find someone else to suit her needs.
God I hope he records this call.
EDIT: He made the call, and it's hilarious. She basically blamed her husband for screwing up her computer every day and expects us to "keep the service she's paying for working." We read off the lady's dozens of calls about keyboard issues, printer issues, monitor issues, etc that have nothing to do with our Internet service. I would post the call but it's got too much personal info in it.
Made my day !!!!
This lady is paying us $9.95/month for service (dial-up), and she's used over $2000 in man hours for tech support so far
My supervisor made the call today to call her up and tell her that since we can't seem to resolve the constant issues she keeps having, we're going to have to drop her as a customer so she can find someone else to suit her needs.
God I hope he records this call.
EDIT: He made the call, and it's hilarious. She basically blamed her husband for screwing up her computer every day and expects us to "keep the service she's paying for working." We read off the lady's dozens of calls about keyboard issues, printer issues, monitor issues, etc that have nothing to do with our Internet service. I would post the call but it's got too much personal info in it.
Made my day !!!!
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