Hi, thanks for replying, however I'm still a bit in doubt what do chose from and I have a bunch of new questions, I hope you guys don't mind. xD
I understood your point with the self-hosted vs SaaS software, however I have a few concerns that maybe you can explain. Since ScreenConnect is self-hosted does it have upgrades? My experience with self-hosted software is that any upgrade is a very messy situation. Regarding backup of data, does ScreenConnect allows for any automated backup on the Cloud? Or is it one of those solutions that if the infrastructure has a problem we risk all the data to be corrupted and lost? One other thing that I couldn't find on the ScreenConnect website, regarding support for how long do they provide support and what type of support?
Regarding prices, I believe the price of ScreenConnect is indeed better but only if you have like 5 techs that need to work at the same time. It seems better for big companies than small companies. For what I've been noticing most companies have their licenses pointed to the number of techs that work at the same time, for example LogMeIn is crazy expensive because for 5 techs to be working we would need to buy 5 Rescue Licenses, the price on that is just too much.
With ScreenConnect we can buy their Unlimited Session License for 3000 $ and that's it. However we're a small company that has 3 techs working at the same time and I have to say that 3000 $ seems a bit too much even if its a lifetime license, LogMeIn would cost mostly the same, Team-Viewer is around 2000 $ and yes its a lifetime license but if you want upgrades you need to buy them. With annual licenses one usually gets upgrades and support for everything during that year and that is important to me, in our industry one needs to keep up in terms of technology, for example if we compare the old versions of Team-Viewer with the ones that we have today the old ones are just terrible, well actually Team-Viewer 3 had a very cool bug that allowed us to install it on a server and use it with an unlimited number of techs xD.
The idea of lifetime licenses seems a bit useless since you have to end up paying for upgrades or risk using an outdated technology. For example I'm looking closely at Dameware, I can't seem to figure out if the price on the license is annual or not, but they ask to buy the upgrade for a new version which for what I saw happens often, they released 2 upgrades during this year, which again worries me.
Regarding Simple-Help, I actually liked it a lot, we could buy the Simple Help 3 license for 745 $ and have our techs working at the same time. I'm just worried again about the price of support and upgrades since it seems the only way to get support is to upgrade the license. I have to give them a call to compare their price in upgrades and frequency against the renewals at BeAnywhere.
What do you guys think? Are upgrades and support important? Is it better to have these types of software self-hosted or based on SaaS? Is it best to have a lifetime license or an annual license?