Looking for people who have had ESD issues with Apevia X-Qpack 2

[Dazed and Confused]

Okay, I work for a computer shop here in Machesney Park Illinois and I've been unfortunate enough to purchase the Apevia X-Q Pack 2 case for a customers media rig. Less than 2 months after the build, the machine comes back with a fried mobo. I realized there was a serious issue with the X-Q Pack case when I went to plug in and turn the machine on and right before actually touching the power button I felt that familiar shock at the face plate which caused the machine to turn on then back off.

What I'm looking to do is get a class action lawsuit going against Apevia for thier piss poor design which has been leading to system deaths all over. The class action part comes in as to the best of my knowledge with the people I've talked to so far, Apevia seems to be dicking arround the people who've tried to get compensation for the death of thier system which is the fault of Apevia's X-Qpack 2.

If anyone here has dealt with this issue or knows someone that has please PM me. One of our best customers here at the shop runs a local law office and he's agreed to help us get this ball rolling against Apevia.

To reach Class Action level we need to find enough people who've dealt with this specefic problem that have lost a collective total of $5,000,000 . So please PM me with the dollar ammount of your loss related to the ESD issue on the Apevia X-Qpack 2 and I'll post the ammount we're up to in the thread from time to time.

If you've been inconvenienced by Apeivia's poor case design then this is your chance to stick it to the man.

I'm steaming atm after just getting off the phone with Apevia ( via disconnect on thier end ) where I got nowhere except dicked arround for 30 mins. I'll be updating/adding to this over the next few days with more information.

 

[Zap]

My total loss has been $6, for a fried cold cathode inverter. Oh wait, it was the bum PSU that did it, not the case. Nevermind.

Shock when touching the case... I'd think it was normal static or a grounding issue with the power supply.

Don't know what to tell you other than your experience does not match mine. I don't know anyone else in person that has the X-Qpack2 like I do, but I know of quite a few X-Qpack and MicroFly owners in person. All three of those cases are near identical, and AFAIK nobody has experienced the problem you are describing.

Originally posted by: Dazed and Confused
piss poor design which has been leading to system deaths all over.

What system deaths? Sure, I see quite a few in General Hardware and a couple in CPUs or Motherboards forums, but AFAIK none of those are in X-Qpack2 cases. Does this mean all the other case designs are flawed too?

 

[I4AT]

I've read about quite a few people having problems with the PSUs and bad LCDs, but so far you're the first person I've ever heard of having a short that took down the whole system. I have a friend who actually bought one of the X-Qpacks (original) I guess I'll let you know if he runs into this problem.

 

[Bluefront]

I've experienced similar shocking/re-boot problems with different systems (no hardware failures though). In every case the problem was solved with extra grounding wires. A ground wire from the case to the MB, a ground wire from the case to the black wire of a front USB port, a ground to a metal front bezel, a ground wire from a black molex wire to the case, a ground from the PSU case to the main chassis, ......or a combination of wires.

In theory none of these wires should be necessary, but it only takes a bad connection or two, to cause this sort of problem. The physical lay-out of that case is essentially not much different from all the other cases out there.

 

[Dazed and Confused]

The searches I did on Google led me to a few other people who'd experienced sever ESD issues with the X-Qpack 2. When I called Apevia the guy I talked to even said they'd gotten a lot of calls of the last year for the same problem and it didn't supprise him at all. I know Aspire ( now owned by Apevia who makes most of the old cases from Aspire ) had quite a few ESD issues that were simmilar.

 

[Bluefront]

The last I-Star case/setup I built, came with front USB ports (of course), attached to a plastic front bezel. The little steel USB/audio port holder box, had a separate ground wire attached to one of the black USB ground wires, right at the port. The other end of this wire had a ring terminal, which you screwed tight to an unused tapped hole on the MB tray.

No problems here, but the presence of that wire, indicates a possible ground issue at that point of the bezel. Extra ground wires certainly won't hurt anything anyway.

 

[Zepper]

Might be the PSU miswired or something - those apevia PSUs are not what most would want in their systems.

.bh.