Originally posted by: CravenTacos
hell when i worked for best buy, we had this happen at least 3 times i can recall. people buy a random expensive product, steam the factory tape off the bottom, repack it with something of the same weight, and return it. 99% of the time the customer service people just return it, even though it's corporate policy to open certain items up on returns. most managers discourage this though, since they're losing margin on a product as they'll have to sell the examined item at a loss due to being an "open item". I remember we busted this one guy who tried to return a brick in a new receiver box, but the weight distribution was way off despite the seals being "intact"
oh, and as far as the geek squad doing a "free instore setup" on each and every PC, the tech bench used to get revenue for each PC they tested but since they quit the store doesn't push it any longer. Usually, they just scan the barcode for the setup so it gets tracked, but it only gets done when the customer reuqests it or if they are paying for an install of some sort.
what happened to that guy?