Man... Logitech is amazing

[MaxDepth]

Dissenting Opinion:

I have a Logitech Web cam. When I switched from Win2K to XP-64bit, I was told it wouldn't be a problem. Well...it is. After two months of weekly emails to customer service I was told that the cam is not supported on the platform and that I should have bought a newer model anyway.


Also, my wireless keyboard and mouse (bluetooth) does not work in Linux and it craps out trying to us it with my WinXP MAME games. What was intended to compliment my HTPC has turned into three pieces of junk.

 

[computeerrgghh]

Originally posted by: PaulNEPats
Quick and to the point: G7 was freezing intermittently, emailed support, support guy said it sounds defective and wants to ship me a G9 in it's place. I don't even have to mail the old one back. Except for maybe amazon, logitech has the best customer service I've ever seen. They've also helped me with replacements in the past with the harmony 360 remote when I couldn't read the lcd text on the remote any longer. In short, Logitech rules!

Interesting, I called them for the same problem with the G7, they said the G7 was EOL and sent me a G9 too. I don't even mind that the G9 is wired.

 

[ThePresence]

Had a problem with my MX1000, they sent me a new Revolution. Had to send back the MX1000 though.

 

[PrinceofWands]

I like their physical products, and their customer service is top notch. I just wish I hadn't had three years of AWFUL luck with their software so that I trusted them to ever install it again. Until about two years ago I had a standing policy that all Logitech software had to be uninstalled before I would support a PC. It's given me more trouble in my life than AOL and Microsuck combined.

 

[hypn0tik]

+1 to Logitech from my end as well.

I had the USB 250 headset for a few months and it suddenly stopped working. Called up support and they were out of stock of the 250s so they said they'd ship me a 350 in its place. I called on Saturday, they said I should get a confirmation e-mail on Thursday (yesterday) with tracking info. I never got an e-mail from them. However, DHL stopped by yesterday while I was in class and tried to deliver it! How sweet is that? 5 day response time. I have to call DHL back tonight and schedule another delivery or maybe pick it up depending on where its being held.

Logitech for life!

 

[RandomFool]

I wish they would release a g7 with 2 buttons like they did the g5.

 

[Reckoner]

Received the mouse today! Thank you Logitech for kicking so much ass!!! It's weird having a forward button. This'll take some getting used to....

 

[Miramonti]

They have been 'ok' for me.

I called them about a problem with my g15.
They said they'd ship a new one, not necessary to return the old one.
After 2 months of nothing, I called and they said I needed to return the old one first.
I was unhappy about that...they said they'd ship it anyways.
So they asked for my model/serial number etc. again.
After giving it, they said it was 'out of warranty' now.
I was unhappy about that...they said they'd ship it anyways.

A few weeks later I received a new version G15 keyboard...the orange one that has only 6 G keys instead of the 18 that I need, and the only reason why I use it in the first place. :frown:

Overall they got the job done and made an extra effort, but were a bit disorganized.

 

[XZeroII]

Originally posted by: indamixx99
I need to try this. My MX1000 mouse has issues with the right click button, and clicking and dragging sometimes gives me issues. Do I need to send them this mouse back first, or do they ship me one and I ship my defective one back to them in the provided box? I don't want to go mouse-less for a few days.

My MX1000 just recently stopped charging and when I called them they said that the MX1000 was recalled so they are sending me an MX Revolution to replace it. However there is a backlog and they don't have any Revolutions in stock or something so I'm still waiting for it. It's been about 2 weeks now.

 

[Shawn]

I just love their Harmony remotes.

 

[Anubis]

yea my first G7 did that, couldent RMA it because i opened it up and modified the scroll wheel, so i just purchased a new one

 

[Reckoner]

Originally posted by: Shawn
I just love their Harmony remotes.

I concur. I have the Harmony 880 Remote :thumbsup:

 

[Jawo]

I had the z2200 speakers, and awhile later there was a constant hissing on whatever speaker was plugged into the right right output. I called up logitech and they sent me the z2300's without me having to send anything back!

I LOVE their mice...I have the mx600 and the mx1000, and several keyboards!

 

[ultimatebob]

Originally posted by: sygyzy

Originally posted by: FoBoT
do you think it will get worse after the Microsoft buyout?

Rumored.

Microsoft's hardware support is pretty good as well. I've had Microsoft joysticks and mice that broke before, and they always send free replacements without any hassles.

 

[Injury]

Originally posted by: indamixx99
I need to try this. My MX1000 mouse has issues with the right click button, and clicking and dragging sometimes gives me issues. Do I need to send them this mouse back first, or do they ship me one and I ship my defective one back to them in the provided box? I don't want to go mouse-less for a few days.

Something tells me an MX1000 won't have a warranty on it anymore.

 

[thescreensavers]

Originally posted by: PaulNEPats
Quick and to the point: G7 was freezing intermittently, emailed support, support guy said it sounds defective and wants to ship me a G9 in it's place. I don't even have to mail the old one back. Except for maybe amazon, logitech has the best customer service I've ever seen. They've also helped me with replacements in the past with the harmony 360 remote when I couldn't read the lcd text on the remote any longer. In short, Logitech rules!

Same with my G11 keyboard

 

[eelw]

Originally posted by: MaxDepth
Dissenting Opinion:

I have a Logitech Web cam. When I switched from Win2K to XP-64bit, I was told it wouldn't be a problem. Well...it is. After two months of weekly emails to customer service I was told that the cam is not supported on the platform and that I should have bought a newer model anyway.


Also, my wireless keyboard and mouse (bluetooth) does not work in Linux and it craps out trying to us it with my WinXP MAME games. What was intended to compliment my HTPC has turned into three pieces of junk.

As if many HW manufacturers have 64 bit and Linux support.

 

[indamixx99]

Awesome support! I shipped out my MX1000 last Monday because I was having problems with the left click button, and just received a new MX Revolution today as a replacement! :thumbsup: Logitech!

 

[drinkmorejava]

I don't suppose they'll take my mx700 because all of the paint wore off?

 

[dquan97]

Originally posted by: indamixx99
Awesome support! I shipped out my MX1000 last Monday because I was having problems with the left click button, and just received a new MX Revolution today as a replacement! :thumbsup: Logitech!

me too! the mouse wasnt tracking accurately....

 

[Legendary]

I've lost the ability to recharge my MX1000, hopefully Logitech will continue their fine streak of service for me.

 

[The Boston Dangler]

you know what's really amazing about logitech? the disparity between hardware and software.

uberOptions will set your Logitch mouse free!!

 

[rh71]

seems a lot of peripheral companies accept that their parts will fail a lot and replace things without much hassle. Have also had similar experiences with Microsoft hardware and Belkin (which sucks btw).

 

[pcslookout]

Originally posted by: SarcasticDwarf

Originally posted by: PaulNEPats
Quick and to the point: G7 was freezing intermittently, emailed support, support guy said it sounds defective and wants to ship me a G9 in it's place. I don't even have to mail the old one back. Except for maybe amazon, logitech has the best customer service I've ever seen. They've also helped me with replacements in the past with the harmony 360 remote when I couldn't read the lcd text on the remote any longer. In short, Logitech rules!

Yup, had a similar issue with my MX518. 10 minutes on the phone had them sending me a new one and telling me to just toss the old one.

Same here but I made sure to have everything documented and recorded for backup. They are good with replacements but very slow sometimes with getting the replacement to you. Do you have any idea what causes this with the Logitech MX518 mouse?

 

[pcslookout]

Originally posted by: Homerboy
WTH
I emailed their support with the EXACT SAME PROBLEM (with the same mouse)... TWICE and I never even got a response.

Off to email a 3rd time

I emailed them once and never got a reply back. Luckily I was prepared for this.