Manager at work

[NokiaDude]

I work at a Porsche dealership as a Cashier and today I pulled a 12 hour shift because one of my co-workers had the day off for whatever reason. About 15 minutes before closing a customer came in to drop off one of his cars and pick up another. He initially made contact with me first and I pulled out his paperwork for his repair and started the transaction. It was then when one of the service advisor's interrupted the process so that they could check in the other car. As they were checking in the car, I asked the customer if I could run their card so I could finish their paperwork and have them on their merry way. The customer voluntarily came up and left his credit card and I left the paperwork and credit card slip on the service advisor's desk for the customer to sign when he returned to the desk. About 5 minutes before closing and after I had run the credit card report for the day, the service manager asked me to collect an additional sum of money for whatever reason. I ran the customer's card and handed the paperwork and credit card slip to the service manager. After the customer left, the service manager apparently overheard me and first asked me why I completed the credit card report for the day first. I gave him an explanation and then he told me that what I did what extremely rude. He told me that I should sit quietly in my desk until the service advisor was finished with the customer and then I could collect his money. Was I unfairly treated here? The way he told me how I should do my job felt really demoralizing.

 

[mh47g]

Originally posted by: NokiaDude
I work at a Porsche dealership as a Cashier and today I pulled a 12 hour shift because one of my co-workers had the day off for whatever reason. About 15 minutes before closing a customer came in to drop off one of his cars and pick up another. He initially made contact with me first and I pulled out his paperwork for his repair and started the transaction. It was then when one of the service advisor's interrupted the process so that they could check in the other car. As they were checking in the car, I asked the customer if I could run their card so I could finish their paperwork and have them on their merry way. The customer voluntarily came up and left his credit card and I left the paperwork and credit card slip on the service advisor's desk for the customer to sign when he returned to the desk. About 5 minutes before closing and after I had run the credit card report for the day, the service manager asked me to collect an additional sum of money for whatever reason. I ran the customer's card and handed the paperwork and credit card slip to the service manager. After the customer left, the service manager apparently overheard me and first asked me why I completed the credit card report for the day first. I gave him an explanation and then he told me that what I did what extremely rude. He told me that I should sit quietly in my desk until the service advisor was finished with the customer and then I could collect his money. Was I unfairly treated here? The way he told me how I should do my job felt really demoralizing.

You should've offered him a tictac.

 

[nonameo]

This is one of those times when you need The Ring...

 

[LtPage1]

That's pretty demeaning for him to tell you to "sit quietly," under any circumstances. If you did something wrong, correcting you is one thing- but treating you like a 2nd grader is something else. Lame.

 

[erikistired]

roundhouse kick.

 

[Epic Fail]

Cashier at Porshe dealership, that must be an easy job, do you average more than one sale per day?

 

[Farang]

You're a cashier. Nobody cares how you feel, you are there to do what your supervisor tells you. Sorry it hurt your feelings but that is the way he wants his business run.

Sorry to sound like a jackass but I work these kind of jobs also and don't take any offense to it, I'm selling myself by the hour and expect to work for my paycheck. If they like the work done a different way then more power to them.. they are in charge. Until you're more than a body to sit there and smile for $10/hour, you have no say.

 

[paulney]

It's a dealership, what do you expect? Courtesy from service advisers? Please. They unleash their superiority on the underlings after having eaten delicious hot sh!t all day from the customers.

 

[RandomFool]

Originally posted by: Farang
You're a cashier. Nobody cares how you feel, you are there to do what your supervisor tells you. Sorry it hurt your feelings but that is the way he wants his business run.

Sorry to sound like a jackass but I work these kind of jobs also and don't take any offense to it, I'm selling myself by the hour and expect to work for my paycheck. If they like the work done a different way then more power to them.. they are in charge. Until you're more than a body to sit there and smile for $10/hour, you have no say.

He may not have any say but that doesn't mean the guy has the right to be a jackass about it.

 

[Cdubneeddeal]

Although what he said was a little harsh, you shouldn't have ran their card at the time. He was correct.

 

[Farang]

Originally posted by: RandomFool

Originally posted by: Farang
You're a cashier. Nobody cares how you feel, you are there to do what your supervisor tells you. Sorry it hurt your feelings but that is the way he wants his business run.

Sorry to sound like a jackass but I work these kind of jobs also and don't take any offense to it, I'm selling myself by the hour and expect to work for my paycheck. If they like the work done a different way then more power to them.. they are in charge. Until you're more than a body to sit there and smile for $10/hour, you have no say.

He may not have any say but that doesn't mean the guy has the right to be a jackass about it.

From what I understand, the OP did something at his job. Afterwards, his boss told him that was not the way to do things and to do things differently in the future. Whether he was being a jackass about it is anybody's guess.

 

[RandomFool]

Originally posted by: Farang

Originally posted by: RandomFool

Originally posted by: Farang
You're a cashier. Nobody cares how you feel, you are there to do what your supervisor tells you. Sorry it hurt your feelings but that is the way he wants his business run.

Sorry to sound like a jackass but I work these kind of jobs also and don't take any offense to it, I'm selling myself by the hour and expect to work for my paycheck. If they like the work done a different way then more power to them.. they are in charge. Until you're more than a body to sit there and smile for $10/hour, you have no say.

He may not have any say but that doesn't mean the guy has the right to be a jackass about it.

From what I understand, the OP did something at his job. Afterwards, his boss told him that was not the way to do things and to do things differently in the future. Whether he was being a jackass about it is anybody's guess.

I'd call being told to "sit quietly" a bit of a jackass move.

 

[Zee]

it'll build character.

 

[Kelemvor]

It's the manager at a Porsche dealership... I would expect him to be a cocky ass who's too full of himself to e any use to anyone...

 

[Jeff7]

I don't get it - what did you even do wrong?

 

[sonambulo]

Originally posted by: RandomFool
I'd call being told to "sit quietly" a bit of a jackass move.

It is beyond asinine. Unfortunately it comes with the territory and in this case I would say you just need to accept what the boss said.

As far as everything else that happened you were in the wrong and should have waited to run the card. I'm guessing there was something in his tone that was demeaning but I would recommend to just deal with it the one time.

 

[CPA]

Quit, otherwise quit whining about such a trivial thing.

And the way I read it, the only thing he did was explain how the process should work, which includes you sitting at your desk (doing other work) until the service manager is through. What's so harsh about that?

 

[HomeBrewerDude]

1) the fact that you worked 12 hours is irrelevant.
2) live and learn
3) die and forget it all

 

[moshquerade]

if you don't like how you were treated go find another job.

 

[FoBoT]

seems pretty trivial
i bet he doesn't have your post count, he probably isn't even a Diamond Member yet

 

[waffleironhead]

You made a customer sign two different slips. You were costing the dealership another transaction fee. If you would have waited a bit you could have run all of the charges under one transaction and saved the company big moola.

 

[FoBoT]

Originally posted by: waffleironhead
... big moola.

you mean, like $0.35?

 

[Scarpozzi]

Don't take it personal. I mean, the guy probably was cranky at the end of the day and had some vision in his head of the way a transaction should be taken care of.

Most managers are perceived as jerks simply because they're human (and often underqualified).

You're right though about him telling you to "sit quietly". That's him flexing his management muscle..... Let him be a jerk and just talk about him behind his back. You can't change people like that.

 

[waffleironhead]

you mean, like $0.35

Exactly, that company is going down if he keeps up his wasteful ways.