Early this year when there was a similar deal with Staples for a 15 gig Maxtor, I got a defective one (loud). I RMA'd it with Maxtor. However, when I called it in I gave them a sob story about (true though) all the work I'd done in getting my system set up for my son for his b-day so they gave me an upgraded RMA and replaced the 15 with a 60 gig. So if it were me, I'd run their diag program and get the code, assuming it generates one, and get it replaced.