Maxtor 30GB won't work...

[Jalapeno]

Brand new drive on a "new" FIC SD 11 board - after boot the drive won't spin up, UNLESS, I unplug the IDE cable - I'm kinda stumped. I haven't seen this kind of behavior before. E-mailed MAXTOR two days ago - no response yet.

Do you guys have any idea???

Thanks!

 

[Jalapeno]

Anyone seen this before?

 

[Stephen24]

Make sure the jumpers are set correctly. Try connecting it to a different power cable. MAke sure it is set as a boot device in the bios.

 

[Jalapeno]

Jumpers are good.

Tried another power cable already.

My boot device in BIOS is the A drive...


Why does it spin if the IDE cable is disconnected?

Thanks!

 

[Pariah]

Try a different IDE cable.

 

[Jalapeno]

Tried that as well, and I used the middle connector, too...

 

[Jalapeno]

Morning bump...

 

[Jalapeno]

Anyone??

 

[DaddyG]

If your IDE cables not backwards, and there is nothing else attached to the cable, seems like you got a bad drive.

Update, maybe you have some kinda power saving option set in the bios thats telling the drive to spin down ??

 

[lenjack]

Call Maxtor tech support. They're very good.

 

[jagr10]

yup, don't email anyone for tech support because they're always laid back. Always phone them! THey are very good if you phone them.

 

[wj]

If you think it a bad drive just RMA it back to maxtor. Don't call them just do it online. I RMA one back about a month ago, took about two or three min. online then I have a new drive from the day I mail it in 7 days.



wj

 

[Jalapeno]

Thanks for the help guys,

but the drive and cables are good - tried it on another system. So it has got to be that stupid FIC SD11 board - I never liked that thing anyway!

I wonder, will MAXTOR phone support still help with the setup? What if I just don't tell them the drive is good and just take it from there?

 

[billyjak]

I beleive you need to update your bios, check Fics sight.