Microsoft fails.

[Parasitic]

Urgh

On the phone for almost an hour now and the two indian reps I get keep repeating the same thing.


Did anyone else get it to work in Vista?

 

[SmoochyTX]

Exactly what kind of problem are you having? Getting any error messages?

 

[shiner]

Originally posted by: SmoochyTX
Exactly what kind of problem are you having? Getting any error messages?

He got to the point in the install where it said "Press any key to continue" and has spent the last 3 hours looking for the any key.

 

[Deeko]

I can't find the any key! Man, this computer hacking is hard work. I'll order a tab.

 

[SmoochyTX]

Originally posted by: shinerburke

Originally posted by: SmoochyTX
Exactly what kind of problem are you having? Getting any error messages?

He got to the point in the install where it said "Press any key to continue" and has spent the last 3 hours looking for the any key.

:laugh:

 

[pstylesss]

Originally posted by: shinerburke

Originally posted by: SmoochyTX
Exactly what kind of problem are you having? Getting any error messages?

He got to the point in the install where it said "Press any key to continue" and has spent the last 3 hours looking for the any key.

I chucked.


Microsoft has been outsourcing support to india for awhile, why would the zune make any difference?

What kind of problems are you having with your install?

 

[Homerboy]

Stupid bird... I should have never put you in charge!

(one of the) Best Episodes EVER!

 

[Parasitic]

Originally posted by: SmoochyTX
Exactly what kind of problem are you having? Getting any error messages?

If you guys are suggesting that the problem exists between chair and desktop, it's not.

Look on Zune community forums...a lot of people are having the same error.

The software will copy but then delete itself and thus not complete installation.

Gives me a pointless 0x80070643 error and a support link that's defunc.

And what's frustrating is that the support personnel keeps repeating the same thing as if he cant understand English.

 

[MmmSkyscraper]

You expected any less from MS?

 

[buck]

You should have bought a creative.

 

[compman25]

Originally posted by: Parasitic

Originally posted by: SmoochyTX
Exactly what kind of problem are you having? Getting any error messages?

If you guys are suggesting that the problem exists between chair and desktop, it's not.

Look on Zune community forums...a lot of people are having the same error.

The software will copy but then delete itself and thus not complete installation.

Gives me a pointless 0x80070643 error and a support link that's defunc.

And what's frustrating is that the support personnel keeps repeating the same thing as if he cant understand English.

Nope, not saying that. I'm saying it's an ID10T error. :laugh:

 

[SmoochyTX]

Originally posted by: Parasitic

Originally posted by: SmoochyTX
Exactly what kind of problem are you having? Getting any error messages?

If you guys are suggesting that the problem exists between chair and desktop, it's not.

Look on Zune community forums...a lot of people are having the same error.

The software will copy but then delete itself and thus not complete installation.

Gives me a pointless 0x80070643 error and a support link that's defunc.

And what's frustrating is that the support personnel keeps repeating the same thing as if he cant understand English.

Try turning off System Restore, install the Zune software, and then turn System Restore back on.

To turn off System Restore on Vista - Click the Windows button, then right click on Computer and click Properties. On the left column click Advanced Settings. Then click the System Protection tab. Uncheck everything there then click apply.

 

[ultimatebob]

I got it installed, but I'm not all that impressed. The sort by artist feature on the playlists in the Zune software isn't working right, and I see things like "Weird Al" tunes listed under Cake. Odd.

I also have a bunch of duplicate songs on my Zune now, which I imagine was caused by the same bug.

The wireless sync seems pretty useless as well... It took 3 minutes to sync ONE song over an 802.11b WiFi connection.

 

[Parasitic]

Originally posted by: SmoochyTX

Originally posted by: Parasitic

Originally posted by: SmoochyTX
Exactly what kind of problem are you having? Getting any error messages?

If you guys are suggesting that the problem exists between chair and desktop, it's not.

Look on Zune community forums...a lot of people are having the same error.

The software will copy but then delete itself and thus not complete installation.

Gives me a pointless 0x80070643 error and a support link that's defunc.

And what's frustrating is that the support personnel keeps repeating the same thing as if he cant understand English.

Try turning off System Restore, install the Zune software, and then turn System Restore back on.

To turn off System Restore on Vista - Click the Windows button, then right click on Computer and click Properties. On the left column click Advanced Settings. Then click the System Protection tab. Uncheck everything there then click apply.

System restore was the first thing I turned off when I installed Vista.

 

[bucwylde23]

I"m using Vista Home Premium and the zune software install went fine this morning. Not a problem at all, very smooth actually.

 

[SmoochyTX]

Originally posted by: Parasitic

Originally posted by: SmoochyTX

Originally posted by: Parasitic

Originally posted by: SmoochyTX
Exactly what kind of problem are you having? Getting any error messages?

If you guys are suggesting that the problem exists between chair and desktop, it's not.

Look on Zune community forums...a lot of people are having the same error.

The software will copy but then delete itself and thus not complete installation.

Gives me a pointless 0x80070643 error and a support link that's defunc.

And what's frustrating is that the support personnel keeps repeating the same thing as if he cant understand English.

Try turning off System Restore, install the Zune software, and then turn System Restore back on.

To turn off System Restore on Vista - Click the Windows button, then right click on Computer and click Properties. On the left column click Advanced Settings. Then click the System Protection tab. Uncheck everything there then click apply.

System restore was the first thing I turned off when I installed Vista.

Besides the number, what does the actual error message say?

 

[Parasitic]

Setup must stop because the required package 'Zune' failed to install.
DIFXAPP: Rollback failed with error 0x2
Error code: 0x80070643

http://go.microsoft.com/fwlink/?LinkID=101253

 

[SmoochyTX]

Originally posted by: Parasitic
Setup must stop because the required package 'Zune' failed to install.
DIFXAPP: Rollback failed with error 0x2
Error code: 0x80070643

http://go.microsoft.com/fwlink/?LinkID=101253

Are you up-to-date on your Windows updates?

http://support.microsoft.com/kb/944938?sd=zune

 

[bigrash]

If this was an ipod, this would be all over the news.

 

[Parasitic]

Originally posted by: SmoochyTX

Originally posted by: Parasitic
Setup must stop because the required package 'Zune' failed to install.
DIFXAPP: Rollback failed with error 0x2
Error code: 0x80070643

http://go.microsoft.com/fwlink/?LinkID=101253

Are you up-to-date on your Windows updates?

http://support.microsoft.com/kb/944938?sd=zune

Yes. I've gone through all the troubleshooting websites suggest and am on the phone with Zune TS for the past hour and half. God they can be so incompetent sometimes.

 

[SmoochyTX]

Originally posted by: Parasitic

Originally posted by: SmoochyTX

Originally posted by: Parasitic
Setup must stop because the required package 'Zune' failed to install.
DIFXAPP: Rollback failed with error 0x2
Error code: 0x80070643

http://go.microsoft.com/fwlink/?LinkID=101253

Are you up-to-date on your Windows updates?

http://support.microsoft.com/kb/944938?sd=zune

Yes. I've gone through all the troubleshooting websites suggest and am on the phone with Zune TS for the past hour and half. God they can be so incompetent sometimes.

Are you trying to installed it on a network drive?

 

[Parasitic]

Originally posted by: SmoochyTX

Originally posted by: Parasitic

Originally posted by: SmoochyTX

Originally posted by: Parasitic
Setup must stop because the required package 'Zune' failed to install.
DIFXAPP: Rollback failed with error 0x2
Error code: 0x80070643

http://go.microsoft.com/fwlink/?LinkID=101253

Are you up-to-date on your Windows updates?

http://support.microsoft.com/kb/944938?sd=zune

Yes. I've gone through all the troubleshooting websites suggest and am on the phone with Zune TS for the past hour and half. God they can be so incompetent sometimes.

Are you trying to installed it on a network drive?

no

 

[Parasitic]

Urgh they now want me to contact Vista and get the DIFXAPP missing and it prevents MSI installations.

 

[Fritzo]

Ha ha...you weren't smart enough to fix it yourself, so you had to call for help

 

[SmoochyTX]

Well, hope you get it figured out.