I followed your posted instructions (however, see below) to replace two IntelliMouse Explorer 3.0A mice which have exhibited the double-clicking problem as well as an extremely "loose" scroll wheel, and I have yet to receive any response via phone or via Email. I faxed them the necessary info. on Friday of last week.
Details: I faxed them the appropriate paperwork (2 separate faxes, each with their own cover page and separate explanation of the problem + photo of the bottom of the appropriate mouse). However, I **DID NOT** call the 800 number, because the way you described the method, it sounded as if a person could just fax the information and get replacement mice.
Is this where I made my mistake, or is Microsoft just taking a long time? You got a response in 2 days; I've been waiting a full week and have yet to see anything.
To the guy inquiring about the scanning of the mouse vs. a picture -- it sounds like you're in the same boat I am, which is that I didn't have access to a fax machine or a scanner/photocopier. I used the Fax Service that comes with Windows XP to send the fax via my 56k fax modem. I used a digital camera to take a photo of the bottom of the mice, edited the brightness/saturation appropriately so that the Product IDs were extremely visible, while not cropping out too much to show that it's an actual mouse I took a picture of. I printed to the Fax device and did a Preview to make sure it looked OK (the IDs were VERY visible), and off it went.
To the guy trying to scam Microsoft: piss off. You're not only scamming Microsoft, but also the place you bought the mouse from. If you continue to execute such shady and devious tactics, it's safe to say you'll end up killing the simplicity of the return program for EVERYONE -- including yourself. Stop being a git and think about what you're doing. Have some respect for other people, businesses, and yourself.