Microsoft mouse replacement

[joecool]

hey, got my new mouse yesterday - only took about 8 days. sweet! thanks, microsoft!

 

[TheVoid]

They will only replace retail mice, not OEM. So if you tried to get an OEM mouse replaced, that may explain why you didn't get a response.

 

[Interitus]

Has anyone ever gotten one of their Bluetooth mice replaced? I have one that died on me out of warranty that I bit the bullet on and just re-purchased Would be great if I could get a replacement for it

Thanks to the OP this is a great deal nonetheless. And props to microsoft for this...

 

[MechanizedDeath]

Hmm, I gotta call them too. No response, and I don't think I cought an OEM. I'm pretty sure it was a retail model I'd bought from MWave many moons ago. The mouse is still working great, but hey, I could really use a new optical mouse. How my other optical mouse broke is beyond me. These things are supposed to be bombproof. PEACE.

 

[Johnbear007]

Originally posted by: MechanizedDeath
Hmm, I gotta call them too. No response, and I don't think I cought an OEM. I'm pretty sure it was a retail model I'd bought from MWave many moons ago. The mouse is still working great, but hey, I could really use a new optical mouse. How my other optical mouse broke is beyond me. These things are supposed to be bombproof. PEACE.

Do you mean you are trying to replace a mouse that is still working just fine?

 

[Aquinas]

Here was my experience:

Back about a year ago I did this because my mouse was actually defective. It didn't skip around, but was tempermental when right clicking. I sent in my fax, and they very promptly shipped me a new one.

I never got around to opening the package because I got a new mouse at work. However, now while at a new job, I opened up the package and used the mouse for about 2 months before it failed to left click properly (it registered double clicks when I only single clicked).

I called teh generic MS technical support number and they ran me around in circles a bunch. The Indian lady (and then man) were obviously just reading some scripted crap, although you could tell their pronunciation was good, but they could hardly understand me if I spoke beyond a 4th grade level.

...And that is what brought me here...I called the supplemental parts number listed above, and the very friendly Canadian woman on the line very promptly arranged for me to have a new mouse shipped out.

So, I extend my thanks to the good people here at Anandtech and to MS for getting me a new mouse. You guys have never let me down!

 

[MechanizedDeath]

Got my confirmation email two days ago. Mouse in the mail. PEACE.

 

[xerocool]

Originally posted by: MechanizedDeath
Got my confirmation email two days ago. Mouse in the mail. PEACE.

when did you fax them your info?

 

[Andrax]

FYI, wont work on OEM mice... has to be retail boxed equipment. If its OEM, they will tell you to contact the retailer that sold you the oem hardware for warranty.

 

[ivan2]

You dont have to do all the photocopying and stuff, last time I tried to replace my keyboard for a few loose key, I just call them up and tell them the serial. The number's at the back of the keyboard.

Yeah, they seems too easy to scam, anyone with a normal IQ can come up with some scheme...

 

[Invalid]

my optical mouse died on me like a month ago. I wonder if they allow you to mail in the info instead of faxing it in?

 

[bearxor]

Anyone know the answer to this?

I bought a Intellimouse Explorer when they first hit the market. Paid $100 bucks for it, and the box proclaimed lifetime warranty. Later, Microsoft changed that to a 5 year warranty. I don't have the box or anything from my original purchase. Do you still think they would honor the lifetime?

 

[toant103]

Originally posted by: bearxor
Anyone know the answer to this?

I bought a Intellimouse Explorer when they first hit the market. Paid $100 bucks for it, and the box proclaimed lifetime warranty. Later, Microsoft changed that to a 5 year warranty. I don't have the box or anything from my original purchase. Do you still think they would honor the lifetime?

wow, that's overpriced. When it first came out, i only paid $70 for it at buy.com

call them up

 

[Seizure]

have we've been writing to microsoft and thanking them for such an excellent warranty service they have in place as per the previous posts?

 

[alexong]

The warranty duration table link is invalid. After doing several exhaustive searches, I've been unable to find the new one. Does anyone know where MS moved this table to?

Thanks!

 

[GMElias]

Yeah, my friend once did this with an old keyboard too adn they sent a new one...I never thought to try it, but certainly, I have 5 old keyboard at home doing nothing but collecting dust because they have broken keys, etc. I might just try this.

Thanks,
Elias

 

[mzkhadir]

Warranty Periods from the Microsoft S+arck booklet :

Microsoft Broadband Networking Devices : 2 YEARS

Microsoft Keyboard Devices : 3 Years

Microsoft Mouse :

2 YEARS :

Basic Mouse
Basic Notebook Optical Mouse
Compact Optical Mouse
Mobile Optical Mouse
Notebook Optical Mouse
Optical Mouse by S+arck
Standard Wireless Optical Mouse
Wheel Mouse
Wheel Mouse Optical

3 YEARS :

Intellimouse Optical
Intellimouse Pro
Intellimouse with IntelliEyE
Trackball Explorer
Wireless Intellimouse Explorer
Intellimouse Explorer for Bluetooth
Wireless Intellimouse Explorer with Bluetooth.

For Other Microsoft Devices :

Microsoft Fingerprint Reader : 3 YEARS

 

[GMElias]

Originally posted by: mzkhadir
Warranty Periods from the Microsoft S+arck booklet :

Microsoft Broadband Networking Devices : 2 YEARS

Microsoft Keyboard Devices : 3 Years

Microsoft Mouse :

2 YEARS :

Basic Mouse
Basic Notebook Optical Mouse
Compact Optical Mouse
Mobile Optical Mouse
Notebook Optical Mouse
Optical Mouse by S+arck
Standard Wireless Optical Mouse
Wheel Mouse
Wheel Mouse Optical

3 YEARS :

Intellimouse Optical
Intellimouse Pro
Intellimouse with IntelliEyE
Trackball Explorer
Wireless Intellimouse Explorer
Intellimouse Explorer for Bluetooth
Wireless Intellimouse Explorer with Bluetooth.

For Other Microsoft Devices :

Microsoft Fingerprint Reader : 3 YEARS

Thanks mzkhadir
-Elias

 

[Rudora]

Faxed in my request on Thursday of last week, got a confirmation email today for my broken Intellimouse Explorer. Great to see that this actually works. Thanks!!

 

[mzkhadir]

Rudora,

What fax number did you use ?

Thanks

 

[xerocool]

faxed in my stuff, used the number in OP, last friday and i haven't gotten anything or heard anything yet... i'm thinking of calling the 1-800 number.

update:

called the number and the csr did everything for me, didn't even need to fax it in long distance

 

[Iceboie]

May I ask how do you get a replacement if you do not have an access to a fax machine? I have two mice from Microsoft in which are broken. One is an Optical IntelliMouse with IntelliEye Technology that the lights does not light up, while the other is a Trackball where the pointer does not show up in the screen. Is there any way to get a replacement from Micrsoft without a fax machine? Thank you in advance for any replies/comments/solutions.

 

[mzkhadir]

call up microsoft hardware repair or go through their email support.

 

[AkumaX]

do you have to call or can you just fax?

 

[mzkhadir]

you can fax also. The fax number they gave me on Oct 6 was 1(716)-447-7330.

Fax in

Bottom of the mouse (or the flap if you have Starck optical mouse)
Copy of the receipt (Preferred)

Name
Address

Telephone
Email.

She said give it about 3 days for processing and a confirmation email.