So I had to get my Xbox 360 repaired as it died within minutes of opening it. I got it warrantied and the representative told me to send it in with the hard drive. I asked again if I should include the hard drive and he said yes. He did tell me to not include the face plate though...
Anyways I received my Xbox 360 back on Oct 26, 2006 without the hard drive. I called the repair center and the representative told me the hard drive will most likely arrive in a separate package in 1-3 days... I called back on the 2nd day and the representative told me something about a tracking number so I thought maybe it has shipped. About 2-3 days later I still did not receive it so I called back again and spoke to a supervisor who created a work order for the hard drive. I did not get the hard drive in 3-4 days so I called back to speak to another supervisor and he said the work order froze. He would have to cancel it and place another work order. Soon after I received an email about how a face plate has shipped so I immediately called back to speak to a supervisor who said he would create another work order and that was about 2-3 days ago from today... Still no email about my hard drive being shipped.
When I inquired about overnight shipping the supervisors specifially told me they cannot get overnight shipping. They cannot manually get an overnight shipping label. They cannot give me $100 for the hard drive. They cannot give me any money at all. And the only compensation I can get is PGR3, Kameo, and PDZ...
Also I filed a Microsoft Corporate Complaint and they were suppoed to contact me in 4-6 days, but it has been passed that so I called Microsoft back and they emailed the Corporate complaint center again. Still not call and it has been about 2-3 days since she told me she sent the email to Microsoft.
Now what would you guys do in this situation? I can't complain to the repair center as they are the ones who are causing this problem in the first place. Microsoft Corporate will not call me about this issue at all... I'm thinking about getting some legal action going on here and if you guys can help me that will be great.
Anyways I received my Xbox 360 back on Oct 26, 2006 without the hard drive. I called the repair center and the representative told me the hard drive will most likely arrive in a separate package in 1-3 days... I called back on the 2nd day and the representative told me something about a tracking number so I thought maybe it has shipped. About 2-3 days later I still did not receive it so I called back again and spoke to a supervisor who created a work order for the hard drive. I did not get the hard drive in 3-4 days so I called back to speak to another supervisor and he said the work order froze. He would have to cancel it and place another work order. Soon after I received an email about how a face plate has shipped so I immediately called back to speak to a supervisor who said he would create another work order and that was about 2-3 days ago from today... Still no email about my hard drive being shipped.
When I inquired about overnight shipping the supervisors specifially told me they cannot get overnight shipping. They cannot manually get an overnight shipping label. They cannot give me $100 for the hard drive. They cannot give me any money at all. And the only compensation I can get is PGR3, Kameo, and PDZ...
Also I filed a Microsoft Corporate Complaint and they were suppoed to contact me in 4-6 days, but it has been passed that so I called Microsoft back and they emailed the Corporate complaint center again. Still not call and it has been about 2-3 days since she told me she sent the email to Microsoft.
Now what would you guys do in this situation? I can't complain to the repair center as they are the ones who are causing this problem in the first place. Microsoft Corporate will not call me about this issue at all... I'm thinking about getting some legal action going on here and if you guys can help me that will be great.