Microsoft Stole My Xbox 360 Hard drive...

[Trikat]

Originally posted by: waggy

Originally posted by: Trikat

Originally posted by: waggy

Originally posted by: Trikat
What are the chances of me getting a fair compensation for the loss of my time and nothing having a fully functional Xbox 360 Premium?
I was thinking over a $100 now and not a <$20 video game... From what I see it to be it has almost been a full month without the hard drive (About 23 days).

fari compensation for loss of time? bwhahahahahhaha yeah sure.

what you should get is a refurbed HDD sent to you. thats it. maybe a cheap free game if they are feeling nice.

yeah usually they say NOT to send anything. it even should have come with paperwork that says not to send it.

Usually common sense says not to send anything when they say do not send any accessories. So to make sure I did not have to send in the hard drive I myself asked the person should I or should I not include the hard drive. His answer was yes so I included it. The reason I thought is perhaps the problem could be linked to the hard drive (I told him is most likely wasn't since it still froze without the hard drive attached) so I still shipped it with the hard drive.
I don't know if you were being sarcastic or not, but in this situation I think almost everybody would be completely angry and demand some sort of compensation.

and what are you out? well besides the HDD. yes they should give you a refurbed unit.
but other then that? NO.

you are not "harmed" in any way. big deal you can't play for a while that is not something you are going to get compensated for. to even say you deserve it is stupid.

now bitching at them may get you a new game. but do you deserve it? no. and there is no way to force them to (at least not that i know of).

Wait you are bascially saying I should not be compensated for the time I have wasted + my money? You said I was not "harmed" in any way, but I am... I bought something from them which did not work and I say again it still does not work as a Xbox 360 Platinum...
There is no way I would buy something, have it die on me, get it warrantied, and don't give a ****** when they take over a month to get it fixed. Not only that but I called over 6 times and guess what, still nothing.
I don't think anyone here will agree with you on your arguement at all since it is completely ridiculous.
I have to say you do not make sense at all this time Waggy, maybe you are pissed off at something and trying to take the steam off on my thread?

 

[Skyye]

Wait you are bascially saying I should not be compensated for the time I have wasted + my money? You said I was not "harmed" in any way, but I am... I bought something from them which did not work and I say again it still does not work as a Xbox 360 Platinum...
There is no way I would buy something, have it die on me, get it warrantied, and don't give a ****** when they take over a month to get it fixed. Not only that but I called over 6 times and guess what, still nothing.
I don't think anyone here will agree with you on your arguement at all since it is completely ridiculous.
I have to say you do not make sense at all this time Waggy, maybe you are pissed off at something and trying to take the steam off on my thread?

first off you mean premium, and secondly I agree that you get a HDD, Microsoft is worng there....But as far as something for your troubles, while it is a pain, and you did have to waste time calling I am not so sure they owe you anymore than a drive. It is a big mistake on their part, maybe you should get a microsoft bumper sticker or something. Do you have any idea how many times Microsoft screws people over?? I am not saying that makes it right, because it does not. But if they gave out freebies to every customer that picked up the phone and dialed 18004myxbox, they would go under as a company. As much as they screw up, don't be surprised if down the road you end up with 2 hard drives. I wish you well on your quest for your drive, and who knows maybe you will get a freebie afterall, but I wouldn't count on it.

 

[platinumike]

you didnt happen to have some kinda illegal pornography on it did you?

 

[waggy]

Originally posted by: Trikat

Originally posted by: waggy

Originally posted by: Trikat

Originally posted by: waggy

Originally posted by: Trikat
What are the chances of me getting a fair compensation for the loss of my time and nothing having a fully functional Xbox 360 Premium?
I was thinking over a $100 now and not a <$20 video game... From what I see it to be it has almost been a full month without the hard drive (About 23 days).

fari compensation for loss of time? bwhahahahahhaha yeah sure.

what you should get is a refurbed HDD sent to you. thats it. maybe a cheap free game if they are feeling nice.

yeah usually they say NOT to send anything. it even should have come with paperwork that says not to send it.

Usually common sense says not to send anything when they say do not send any accessories. So to make sure I did not have to send in the hard drive I myself asked the person should I or should I not include the hard drive. His answer was yes so I included it. The reason I thought is perhaps the problem could be linked to the hard drive (I told him is most likely wasn't since it still froze without the hard drive attached) so I still shipped it with the hard drive.
I don't know if you were being sarcastic or not, but in this situation I think almost everybody would be completely angry and demand some sort of compensation.

and what are you out? well besides the HDD. yes they should give you a refurbed unit.
but other then that? NO.

you are not "harmed" in any way. big deal you can't play for a while that is not something you are going to get compensated for. to even say you deserve it is stupid.

now bitching at them may get you a new game. but do you deserve it? no. and there is no way to force them to (at least not that i know of).

Wait you are bascially saying I should not be compensated for the time I have wasted + my money? You said I was not "harmed" in any way, but I am... I bought something from them which did not work and I say again it still does not work as a Xbox 360 Platinum...
There is no way I would buy something, have it die on me, get it warrantied, and don't give a ****** when they take over a month to get it fixed. Not only that but I called over 6 times and guess what, still nothing.
I don't think anyone here will agree with you on your arguement at all since it is completely ridiculous.
I have to say you do not make sense at all this time Waggy, maybe you are pissed off at something and trying to take the steam off on my thread?

no you were not harmed. you deserve a refurbed HDD. that it and nothing more.

you do not deserve to make any money off it. you do not deserve to get free games (though if you bitch enough they might throw in some crappy games. what you deserve is a refurbed drive.

yes it sucks loseing the save games. but that is not a cause to get paid for.

"I don't think anyone here will agree with you on your arguement at all since it is completely ridiculous."

Originally posted by: newb111
Zero chance for loss of time. You will get the value of the item, nothing more.

well there is one. and i am sure many more do.

as i said all you deserve is a refurb HDD. thats it you do not get compasated for "lost time" because something breaks.

 

[AccruedExpenditure]

BBB is a joke. LOL.

 

[waggy]

Originally posted by: AccruedExpenditure
BBB is a joke. LOL.

usually yes.

but there was a thread the other day where a few people have got results from them!

 

[keeleysam]

The BBB got me a nice call from a VP at Acer and XP Pro installation media when the Acer CSR decided to call me a smartass.

Also, I had the discs within 36 hours of filing the complaint. Filed at 7PM Tuesday, got the call from the Acer VP at 2:30 PM the next day, discs were shipped via FedEx First Overnight fifteen minutes later, I received them at 6:42 AM the next day.

 

[Trikat]

Originally posted by: platinumike
you didnt happen to have some kinda illegal pornography on it did you?

I don't think I have had any information on that hard drive except the preloaded content. The Xbox 360 Premium lasted only 5 minutes and then froze. It would freeze within 5 minutes regardless of what I did to attempt to cool it. When it was powered on soon after turning it off it would freeze within a minute.

I don't feel like quoting others, but saying I deserve nothing for Microsoft's lacking customer support is just wrong. Even Microsoft acknowledges their wrong doing and will attempt to compensate their customers with 1 of the 3 games (in my OP).
One of the points to having a successful business is customer support and when it starts lacking you offer gift cards, gift checks, freebies, and other stuff like this if the issue gets out of hand. This situation has gone way beyond the norm and I again feel it isn't any more about just getting the hard drive back. There is no way I as the customer has to argue and keep calling back. It is absolutely unsatisfactory to receive nothing for the past few weeks except a face plate (insignificant value) and more stress.
I have filed BBB reports on eBay and the AG against eBay, but they haven't called me back about it. I also filed BBB reports against maybe 1 or 2 other companies, but I never did get a call back. I'm not sure if it gets sticked as a negative review against the company, but i'm sure it barely even harms the company's rep.

 

[Trikat]

Alright I filed a complaint with the BBB and the WA Attorney General. Hopefully something will happen soon. I guess the next step is to research Arbitration or Small Claims Court which are both options I really want to avoid.

 

[gsethi]

Originally posted by: Trikat
Alright I filed a complaint with the BBB and the WA Attorney General. Hopefully something will happen soon. I guess the next step is to research Arbitration or Small Claims Court which are both options I really want to avoid.

I dont think you want to do that. Reason being that I am pretty sure that M$ has a clause somewhere in their warranty terms & conditions that Court claims and/or arbitration can only be filed in the city where M$ is headquartered.

unless you live in the same city, it is not worth it. Just call up M$ complaint center and/or Office of the President and complain there.

Just one question, if you opened up a brand new xbox and it was Defective, why didnt you take it back to the store where you purchased it from and exchanged it ?

 

[Trikat]

Originally posted by: gsethi

Originally posted by: Trikat
Alright I filed a complaint with the BBB and the WA Attorney General. Hopefully something will happen soon. I guess the next step is to research Arbitration or Small Claims Court which are both options I really want to avoid.

I dont think you want to do that. Reason being that I am pretty sure that M$ has a clause somewhere in their warranty terms & conditions that Court claims and/or arbitration can only be filed in the city where M$ is headquartered.

unless you live in the same city, it is not worth it. Just call up M$ complaint center and/or Office of the President and complain there.

Just one question, if you opened up a brand new xbox and it was Defective, why didnt you take it back to the store where you purchased it from and exchanged it ?

Bought it online. Also already passed most return policies.
I did call the complain center and filed a Corporate Escalation Complaint, but they did not call me within the 4-5 days. I called the operator back who sent in another email requesting them to contact me and yet again no calls.
I tried searching up Microsoft's President with Google, but couldn't turn up any email or phone number easily. I'll call up MS again and see if they can get me the phone number of someone who can help me besides their Corporate complaint center.

 

[foghorn67]

Does this remind anybody of "N**** stole my bike?"

 

[MikeyIs4Dcats]

you deserve a replacement hard drive. they don't owe you anything more than that. if they are nice and give you soething additional, be happy.

 

[doze]

Originally posted by: gsethi

Just one question, if you opened up a brand new xbox and it was Defective, why didnt you take it back to the store where you purchased it from and exchanged it ?

exactly what I was thinking, let the store deal with the RMA

 

[montypythizzle]

Originally posted by: Trikat

Originally posted by: gsethi

Originally posted by: Trikat
Alright I filed a complaint with the BBB and the WA Attorney General. Hopefully something will happen soon. I guess the next step is to research Arbitration or Small Claims Court which are both options I really want to avoid.

I dont think you want to do that. Reason being that I am pretty sure that M$ has a clause somewhere in their warranty terms & conditions that Court claims and/or arbitration can only be filed in the city where M$ is headquartered.

unless you live in the same city, it is not worth it. Just call up M$ complaint center and/or Office of the President and complain there.

Just one question, if you opened up a brand new xbox and it was Defective, why didnt you take it back to the store where you purchased it from and exchanged it ?

Bought it online. Also already passed most return policies.
I did call the complain center and filed a Corporate Escalation Complaint, but they did not call me within the 4-5 days. I called the operator back who sent in another email requesting them to contact me and yet again no calls.
I tried searching up Microsoft's President with Google, but couldn't turn up any email or phone number easily. I'll call up MS again and see if they can get me the phone number of someone who can help me besides their Corporate complaint center.

SLAY THEM MOFOS OFF WITH THEIR HEADS!!!!

 

[yhelothar]

Originally posted by: waggy

Originally posted by: Trikat

Originally posted by: waggy

Originally posted by: Trikat
What are the chances of me getting a fair compensation for the loss of my time and nothing having a fully functional Xbox 360 Premium?
I was thinking over a $100 now and not a <$20 video game... From what I see it to be it has almost been a full month without the hard drive (About 23 days).

fari compensation for loss of time? bwhahahahahhaha yeah sure.

what you should get is a refurbed HDD sent to you. thats it. maybe a cheap free game if they are feeling nice.

yeah usually they say NOT to send anything. it even should have come with paperwork that says not to send it.

Usually common sense says not to send anything when they say do not send any accessories. So to make sure I did not have to send in the hard drive I myself asked the person should I or should I not include the hard drive. His answer was yes so I included it. The reason I thought is perhaps the problem could be linked to the hard drive (I told him is most likely wasn't since it still froze without the hard drive attached) so I still shipped it with the hard drive.
I don't know if you were being sarcastic or not, but in this situation I think almost everybody would be completely angry and demand some sort of compensation.

and what are you out? well besides the HDD. yes they should give you a refurbed unit.
but other then that? NO.

you are not "harmed" in any way. big deal you can't play for a while that is not something you are going to get compensated for. to even say you deserve it is stupid.

now bitching at them may get you a new game. but do you deserve it? no. and there is no way to force them to (at least not that i know of).

While I'll agree that microsoft isn't liable to compensate him for the loss of time, but he certainly deserves one to have to go through all that time and frustration. The fact is, he received substandard service. Any half-decent company would give something extra to make up for that substandard service to at least level themselves to even ground.
Additionally, he should get a brand new drive as his system was basically new when it broke. Refurbs are usually given if they break one month down the line. Getting a refurb for a DOA item is ridiculous beyond doubt.

 

[Old Hippie]

I got it warrantied and the representative told me to send it in with the hard drive. I asked again if I should include the hard drive and he said yes

You screwed-up...Ya trusted 'um.

Good Luck!

 

[MikeyIs4Dcats]

Originally posted by: doze

Originally posted by: gsethi

Just one question, if you opened up a brand new xbox and it was Defective, why didnt you take it back to the store where you purchased it from and exchanged it ?

exactly what I was thinking, let the store deal with the RMA

probably because we are not getting the whole truth

 

[AUMM]

Originally posted by: MikeyIs4Dcats

Originally posted by: doze

Originally posted by: gsethi

Just one question, if you opened up a brand new xbox and it was Defective, why didnt you take it back to the store where you purchased it from and exchanged it ?

exactly what I was thinking, let the store deal with the RMA

probably because we are not getting the whole truth

 

[ViviTheMage]

Originally posted by: AUMM

Originally posted by: MikeyIs4Dcats

Originally posted by: doze

Originally posted by: gsethi

Just one question, if you opened up a brand new xbox and it was Defective, why didnt you take it back to the store where you purchased it from and exchanged it ?

exactly what I was thinking, let the store deal with the RMA

probably because we are not getting the whole truth

point well taken.

 

[Trikat]

Originally posted by: ViviTheMage

Originally posted by: AUMM

Originally posted by: MikeyIs4Dcats

Originally posted by: doze

Originally posted by: gsethi

Just one question, if you opened up a brand new xbox and it was Defective, why didnt you take it back to the store where you purchased it from and exchanged it ?

exactly what I was thinking, let the store deal with the RMA

probably because we are not getting the whole truth

point well taken.

I thought I already answered that question. If you guys read you would see it was past the return period. I bought it from overstock.com which has a policy of it must be returned within 30 days.
Yes I did not use the Xbox 360 for more than 30 days. You guys can beat me on that point, but the fact is the issue is about Microsoft's subpar service not how I should've RMAed it.

 

[Robert Munch]

Originally posted by: montypythizzle

Originally posted by: Trikat

Originally posted by: gsethi

Originally posted by: Trikat
Alright I filed a complaint with the BBB and the WA Attorney General. Hopefully something will happen soon. I guess the next step is to research Arbitration or Small Claims Court which are both options I really want to avoid.

I dont think you want to do that. Reason being that I am pretty sure that M$ has a clause somewhere in their warranty terms & conditions that Court claims and/or arbitration can only be filed in the city where M$ is headquartered.

unless you live in the same city, it is not worth it. Just call up M$ complaint center and/or Office of the President and complain there.

Just one question, if you opened up a brand new xbox and it was Defective, why didnt you take it back to the store where you purchased it from and exchanged it ?

Bought it online. Also already passed most return policies.
I did call the complain center and filed a Corporate Escalation Complaint, but they did not call me within the 4-5 days. I called the operator back who sent in another email requesting them to contact me and yet again no calls.
I tried searching up Microsoft's President with Google, but couldn't turn up any email or phone number easily. I'll call up MS again and see if they can get me the phone number of someone who can help me besides their Corporate complaint center.

WAH? Need a tissue?

 

[waggy]

Originally posted by: virtualgames0
While I'll agree that microsoft isn't liable to compensate him for the loss of time, but he certainly deserves one to have to go through all that time and frustration. The fact is, he received substandard service. Any half-decent company would give something extra to make up for that substandard service to at least level themselves to even ground.
Additionally, he should get a brand new drive as his system was basically new when it broke. Refurbs are usually given if they break one month down the line. Getting a refurb for a DOA item is ridiculous beyond doubt.

if you got compensated for time and frustration i would have millions in the bank for all the time wasted in doctor apointments, at the DMV etc.

sure any company would give something extra..say a choice of free game (wich i beleive he was offered)?

should he get a brand new HDD? NO. he sent in (again his mistake) a USED drive. he should be compansated for that or given another used drive.

the SYSTEM was DOA (wich he claims. a MONTH after he baught it) NOT the drive (wich he claims he sent in when they told him to). so is he due a new drive for that? i think not. he deserves a refurb drive. that its. anything more is a bonus..

 

[Trikat]

Originally posted by: waggy

Originally posted by: virtualgames0
While I'll agree that microsoft isn't liable to compensate him for the loss of time, but he certainly deserves one to have to go through all that time and frustration. The fact is, he received substandard service. Any half-decent company would give something extra to make up for that substandard service to at least level themselves to even ground.
Additionally, he should get a brand new drive as his system was basically new when it broke. Refurbs are usually given if they break one month down the line. Getting a refurb for a DOA item is ridiculous beyond doubt.

if you got compensated for time and frustration i would have millions in the bank for all the time wasted in doctor apointments, at the DMV etc.

sure any company would give something extra..say a choice of free game (wich i beleive he was offered)?

should he get a brand new HDD? NO. he sent in (again his mistake) a USED drive. he should be compansated for that or given another used drive.

the SYSTEM was DOA (wich he claims. a MONTH after he baught it) NOT the drive (wich he claims he sent in when they told him to). so is he due a new drive for that? i think not. he deserves a refurb drive. that its. anything more is a bonus..

Waggy just back off now, please don't post in my thread anymore. The reason I am asking you to do this is you are just acting like a complete jerk/moron. I don't know why I have to keep repeating this, but IT WAS NOT MY FAULT FOR SENDING IN THE HARD DRIVE. THE REPRESENTATIVE TOLD ME TO DO SO. I did not claim they told me to send it in, THEY TOLD ME SPECIFICALLY TO SEND THE HARD DRIVE WITH THE UNIT EVEN THOUGH THEY SAID NO ACCESSORIES. I EVEN ASKED THE REP SHOULD I SEND IN THE HARD DRIVE AND HE SAID YES.
Yes the system was "basically" DOA, but the hard drive was sent with the Xbox 360. A Xbox 360 requires a memory unit (such as a hard drive) to properly play games. Since I don't have the hard drive I can't play games and that is why I am saying I do not have a fully functional Xbox 360 Premium. If I can't play games, then what else am I supposed to do with it? Watch movies? I'm sorry, but I did not just pay lots of $ for a less than stellar dvd player. Besides the Xbox 360's main selling point is to play games and that is what I intend to mostly use the Xbox 360 for.
Now we all know that refurbished hard drive are CRAP and when I mean crap I have had all the refurb hard drives die/crap out prematurely. Some refurbished items are ok, but one thing you do not want to buy refurbished is a hard drive. You keep insisting over and over again that Microsoft should send me a refurbished hard drive, not my original one, and not a new one. You really are hoping for me to receive a less than normal product don't you?
Look some people have nothing better to do in their lives except to make other's lives miserable and you are quickly becoming one of them. Just because I don't share your completely passive characteristics don't go on and try to force me to adopt your ideas. By passive characteristics I mean the fact that you don't care how much time I have wasted trying to get just a hard drive back. Not to mention all the stress I have had to put in following up on the issue and being completely ignored. As of today I still have not received the hard drive so it is still hundreds of dollars spend on a DVD player.
I'm sure you like to lose money and time, but I don't.
O yea and this isn't a simple wait in line at the checkout, for a doctor's appointment, or in traffic, it is something different. If you can't make the distinction between those two then I don't know what else to say to you.

 

[waggy]

hahah man you really need to chill. NOBODY OWES YOU A DAMN THING.

i don't have to leave the thread.

saying you don't deserve compensation because you lost saved games? whaaaaa! to fvcking bad.

Yes you deserve the hard drive you sent in. IF they can't find it (doubt they will) you deserve to be sent a refurbed one. the system is 30 days old so it is used. yes you say you didn't play it. HOW is MS sopposed (or us) to know?

yes loseing money and time sucks. but that does not mean you sue. you are out NOTHING besides the HDD wich they should replace (with a refurbed). thats it.

What do you expect to sue them for? how much do you do you think you are actually out?