- Jun 11, 2008
- 182
- 0
- 0
I'll make a long story short. What it amounts to is MS charged my credit card even after I applied a 12 month gold subscription, and they refuse to refund it. They've offered another 12 month gold subscription number, which is not what I want. I want $60 back because best I can do with this subscription is sell it for $30-$35. I was lied to from a couple CSR's and one was downright rude, all from the half dozen or more phone calls I had to make to get it sorted out (which wasn't).
After speaking with a supervisor and explaining the situation he couldn't help me. He also said that one individual that more or less lied had been dealt with, terminated from employment. I asked the name of that employee and he couldn't answer, so he was lying too. This supervisor's name is Curtis, switch ID 38791 at 1-800-4MY-XBOX. Feel free to call and have a nice conversation with him.
Yes I'm angry. Unfortunately I paid for this with my PayPal MasterCard, and I know their dispute center is not the greatest, but I did it anyhow. They will probably cower away from Microsoft anyhow.
If they do this with customer's repeatedly I can see this as a class action lawsuit.
After speaking with a supervisor and explaining the situation he couldn't help me. He also said that one individual that more or less lied had been dealt with, terminated from employment. I asked the name of that employee and he couldn't answer, so he was lying too. This supervisor's name is Curtis, switch ID 38791 at 1-800-4MY-XBOX. Feel free to call and have a nice conversation with him.
Yes I'm angry. Unfortunately I paid for this with my PayPal MasterCard, and I know their dispute center is not the greatest, but I did it anyhow. They will probably cower away from Microsoft anyhow.
If they do this with customer's repeatedly I can see this as a class action lawsuit.