Mistake price Radeon 9700Pro..129$

[Sideswiped]

oh hey guess what??? after sending me an email stating they never charged my card I looked at my account. They did chage it! GRRRRR

 

[weepul]

u sure they charged and not just authorized? there's a difference...

//krunk (^_^x)

 

[trinitroDynamics]

Yes on my credit card account the bill is not finalized and processed yet, it just looks like it is.

I called and talked to Digitally Unique and they explained the problem. After speaking with the salesman he offered me a different card at cost, but there was not any cards I wanted. Oh, well. I do think its wrong to advertise for that price, Compusa would have given it to me for the price listed, lame. Something should be done about this type of advertising, even though we capitalize on it I don't think it's right to just cancel the order. no worries

 

[Sideswiped]

It shows $136 out of my account, I'll have to check again this evening.

 

[deepinya]

Originally posted by: reDont
If they were quick enough to cancel orders and not cancel the charge on customer's CC, they're no good in my book.

If they charged your CC... bash time baby!!!

Digitally Unique

What a brilliant post from an obvious fcuktard. Bash a company cause they dont honor a price mistake.....people like you dont deserve any hot deals.

Im sure you all will get your money back.

 

[FuzzyPalms]

I know, after you bash the company why don't you go file a lawsuit with McDonalds for making you fat too.

 

[Revolutionary]

Seriously, all panty-wastes who are destroying the reputation of a decent seller: you should be castrated. Your credit card was probably authorized, yes, but authorizations EXPIRE if no charge is actually made. And if a charge WAS made, they have, BY LAW, 30 days to refund your money. And your credit card company with AUTOMATICALLY remove any interest charges incurred as a result of a refunded charge. So you loose nothing.

"Oh, but, they shouldn't charge my card until its shipped!" Um, who says? You? OH! Why didn't you say so! You should inform the legislature in your state, as well as your congressman, of your heartfelt conviction concerning the business practices of others. Maybe they'll see things your way. As for now, they don't.

Meanwhile, some poor hard-working dinkus in Silicon Valley gets his a$$ handed to him by his boss for creating the PR nightmare of the year by accidentally linking two objects in their database that shouldn't have been linked. Ever do that yourself? Have ANY idea what I'm talking about? Trust me, its easy to do.

Likewise, the seller, which has worked hard in a field of fulltime losers and one-failure-does-you-in challenges, but hey, has a good reputation among satisfied customers, gets sent back to the stone age in terms of that reputation, and possibly in terms of it profitability.

"Wa, wa, I didn't get my (for all intents and purposes stolen) card! You should honor the price!"

Next time you file a report with a typo at work, I hope your boss craps in your desk and forbids you from being promoted for 3 years.

Grow up.

 

[Johnbear007]

Originally posted by: Revolutionary
Seriously, all panty-wastes who are destroying the reputation of a decent seller: you should be castrated. Your credit card was probably authorized, yes, but authorizations EXPIRE if no charge is actually made. And if a charge WAS made, they have, BY LAW, 30 days to refund your money. And your credit card company with AUTOMATICALLY remove any interest charges incurred as a result of a refunded charge. So you loose nothing.

"Oh, but, they shouldn't charge my card until its shipped!" Um, who says? You? OH! Why didn't you say so! You should inform the legislature in your state, as well as your congressman, of your heartfelt conviction concerning the business practices of others. Maybe they'll see things your way. As for now, they don't.

Meanwhile, some poor hard-working dinkus in Silicon Valley gets his a$$ handed to him by his boss for creating the PR nightmare of the year by accidentally linking two objects in their database that shouldn't have been linked. Ever do that yourself? Have ANY idea what I'm talking about? Trust me, its easy to do.

Likewise, the seller, which has worked hard in a field of fulltime losers and one-failure-does-you-in challenges, but hey, has a good reputation among satisfied customers, gets sent back to the stone age in terms of that reputation, and possibly in terms of it profitability.

"Wa, wa, I didn't get my (for all intents and purposes stolen) card! You should honor the price!"

Next time you file a report with a typo at work, I hope your boss craps in your desk and forbids you from being promoted for 3 years.

Grow up.

they shouldnt charge before they ship because it is THEIR policy. Dumbass

 

[Johnbear007]

Originally posted by: Johnbear007

Originally posted by: Revolutionary
Seriously, all panty-wastes who are destroying the reputation of a decent seller: you should be castrated. Your credit card was probably authorized, yes, but authorizations EXPIRE if no charge is actually made. And if a charge WAS made, they have, BY LAW, 30 days to refund your money. And your credit card company with AUTOMATICALLY remove any interest charges incurred as a result of a refunded charge. So you loose nothing.

"Oh, but, they shouldn't charge my card until its shipped!" Um, who says? You? OH! Why didn't you say so! You should inform the legislature in your state, as well as your congressman, of your heartfelt conviction concerning the business practices of others. Maybe they'll see things your way. As for now, they don't.

Meanwhile, some poor hard-working dinkus in Silicon Valley gets his a$$ handed to him by his boss for creating the PR nightmare of the year by accidentally linking two objects in their database that shouldn't have been linked. Ever do that yourself? Have ANY idea what I'm talking about? Trust me, its easy to do.

Likewise, the seller, which has worked hard in a field of fulltime losers and one-failure-does-you-in challenges, but hey, has a good reputation among satisfied customers, gets sent back to the stone age in terms of that reputation, and possibly in terms of it profitability.

"Wa, wa, I didn't get my (for all intents and purposes stolen) card! You should honor the price!"

Next time you file a report with a typo at work, I hope your boss craps in your desk and forbids you from being promoted for 3 years.

Grow up.

they shouldnt charge before they ship because it is THEIR policy. Other than that, I agree with you. I think that giving this place negative evals over a pricemistake is just petty.

 

[Johnbear007]

Originally posted by: deepinya

Originally posted by: reDont
If they were quick enough to cancel orders and not cancel the charge on customer's CC, they're no good in my book.

If they charged your CC... bash time baby!!!

Digitally Unique

What a brilliant post from an obvious fcuktard. Bash a company cause they dont honor a price mistake.....people like you dont deserve any hot deals.

Im sure you all will get your money back.

They really should cancel the charge just as quickly as they put it on their, although I dont believe this deserves any bashing. Just write to them and complain.

 

[Revolutionary]

You agree with me?

But I'm a dumbass.

Hm. Interesting formulation.

Its all good. I get your meaning. Its great that its their policy, but you are correct, it still doesn't warrant bashing them.

 

[dmw16]

Well said Revolutionary...
-doug

 

[JBark]

Originally posted by: Johnbear007

They really should cancel the charge just as quickly as they put it on their, although I dont believe this deserves any bashing. Just write to them and complain.

From their FAQ, though they may just have changed it

When do you charge my credit card?
Your credit card is charged when you pre-order a "back-ordered" item. There is an automatic authorization that is done when you place your order. If your order becomes cancelled or held, the approval drop off within 3 to 5 business days. Sorry, but we cannot speed up that process.

I think the the stuff about the authorizations is seperate from the stuff about the pre-orders, but they didn't differentiate it very well.

 

[lobadobadingdong]

Originally posted by: iwearnosox

Originally posted by: DogFromDuckhunt
The picture is of a 9500Pro, and the price reflects that of a 9500Pro. If it looks like a duck and walks like a duck...

You're in a chinese supermarket?

ROLF!!!

 

[woodscomp]

You know what I like about this?

"It is there policy" Well DUH, if it is there policy you can bitch all you want, however you could also say it is "there progative". By law they have 30 days to refund your money, bitch and moan all you want, there is nothing you can do legally for 30 days. Next time don't be so quick to jump on the bandwagon and rip someone off who made a mistake. And don't complain when you gave them access to your money and authorization to charge your card if the charge is not reversed in a couple of hours. Not everybody is thinking about your well being every moment of the day. That is your responsibility.

Some of you ought to go into business for yourselves and your opinions would change very quickly.

 

[VirtualLarry]

Originally posted by: Nebor
You guys are gonna get scrabbled sideways on this deal.

Ah, the strange irony. I was even considering posting it as its own seperate Hot Deals thread...

Anyways, last night I went shopping at Stop & Shop (B&M), and they had Cinnamon Toast Crunch on sale for $1.49/box. Normally I don't buy cereal since it's so expensive, but who can pass up sugary cereal for cheap? (It's normally about $4/14oz box.)

So after checking out, the register prints out a coupon - it seems that if you buy *three* General Mills cereals in one single transaction, they give you a coupon good for another *free* box of cereal, up to $4.00 value.

So I went back to the aisle, and the first thing that caught my eye, was a stack of Golden Grahams cereal, 13oz box for $3.99 - with the free software CDs shrink-wrapped to the front! Hmm, free cereal, AND free software! Most of the boxes had a "Candyland" game disc, but I scrounged around in the back of the pile and found one with a bundled copy of 'Scrabble'.

So I definately got "Scrabbled" on my hot deal, but it was worth it!

 

[BigDaddyD]

Guys,

I have a serious question for you. How does the 9800SE compare to the 9700 Pro?

 

[Redviffer]

Originally posted by: psihog
hehe, you guys are like a pack of wolves.
I just have to break my lurker habits and post something. This company has ok rating until you guys came along.
Read below...
http://www.resellerratings.com/price_error.pl

I only buy price mistakes from Amazon now. they usually give out something in the end...
I wonder if any scammers can take advantage of you guys. Nice way to collect credit card numbers in short period of time?

MODs should remove this type of posts, it's clearly not a hot deal, why let it go unlocked?

Good post psihog:

Actually, this needs to be posted so everyone can see, not just a link:

Policy Regarding Pricing Errors
This issue of customers bashing a retailer following a pricing error has been going on for years - the reputations of several companies on ResellerRatings have been affected by angry customers over simple honest mistakes that were promptly corrected and we will no longer stand idly by while a mob of angry users bashes yet another retailer. We do not, however, take the issue of removing reviews lightly.

Without our new policy, retailers are treated unfairly since too many people flock to our site to report the exact same thing, which inaccurately lowers a company's rating. We can't pick and choose which reviews to remove, as that would put us in the role of an editor or moderator which we are not. Instead, we will remove a group of reviews under an umbrella policy, such that it is clear to our users as to which reviews are not allowed. Our policies are CLEARLY stated on our terms of use page and we created a new policy to deal with this specific issue.

Our policy states that we will remove reviews that relate to pricing errors that are corrected within 3 business days (read our Terms of Use). This isn't an arbitrary decision about whether or not a review is retaliatory, libelous, etc. It is quite clear when a review is posted about a pricing error and we will remove positive reviews that relate to the pricing error as well as negative reviews.

We are also capable of determining when a retailer is doing something repeatedly on purpose and when it is an honest mistake, just as we do our best to detect and prevent fraudulent reviews through dozens of manual and automated checks. Even if an errorneous price shows up in PriceWatch or another price site, it's not necessarily intentional since such systems are automated.

As for the Techonweb LCD incident and honoring or not honoring the price, Techonweb received thousands of orders that would have lost them more than a million dollars - we're not talking about Radio Shack or Sears here and even if we were, no retailer large or small should have to eat a million dollars over an honest typo so that a few people can get their way instead of being understanding about a simple mistake.

As always, we are committed to ensuring fairness for customers and retailers alike and continue to improve the site as a buyer-driven watchdog to make online buying a less frustrating experience for everyone.

Scott Wainner
Founder & President
ResellerRatings.com

 

[Kipper]

Heads up, people...someone over at FW says their card was charged - that's right, CHARGED, not authorized.

 

[gekko2]

Hello from Digitally Unique. Yes, we did indeed have a pricing error on our website for approximately 8 hours. We received over 350 orders for this product from about 12:00 am on the 23rd of Septemtember until 8:00 am the same day. I can assure you that no one had their credit card charged. What people saw was an authorization only which tells us that the card is valid. We must submit both the sale and the batch in order for the charge to go through. This was not done on a single order for this product.

As a representative of the company, I would like to state that this was a simple pricing error. This SKU has a part number that happens to match the part number from another manufacturer. We attempt to do both a part number and UPC lookup to validate but this can fail due to feeds we receive from the manufacturer. In this case, we are having problems with UPC codes matching up to similar products. Because of this, it throws off the price and availability flags in our database. Many of you are technically savvy and know how simple a mistake like this can happen.

We maintain a database of over 25,000 individual SKUs. We strive for 100% accuracy but this cannot always occur. In general, things are very accurate. We update prices and availability twice per day in order to keep up with all of the constant changes. We encounter this problem on isolated SKUs very infrequently. Mistakes happen occasionally and we do our best to honor our mistakes but this one was impossible for us to try to honor.

Many have posted that this is a bait and switch tactic. Let me say that that is simply not the case. We never tried to sell anyone another card. We never charged any credit card nor made it difficult to cancel the order. We get nothing but bad PR when we have pricing errors and I promise you that no merchant gains anything whatsoever in this situation. We were absolutely destroyed on Reseller Ratings.

In the end, yes, we made a mistake and we are sorry for that. We feel that posting these pricing errors causes more problems and ill will than just letting a merchant know about an obvious error. It was a most frustrating experience for both us and people who were trying to purchase this item. I also want to apologize if we seemed terse or even rude on the phone yesterday. We were flooded with calls about this and there were many people trying to get the card for that price even though it wasn't even being displayed anymore.

We are offering anyone who tried to order this product free shipping on future orders. Use the coupon code "repeat" and you will receive free UPS Ground shipping for all products under 20lbs. This offer has no set time limit so use it as often as you like.

 

[Sideswiped]

danke

 

[boyRacer]

Originally posted by: gekko2
Hello from Digitally Unique. Yes, we did indeed have a pricing error on our website for approximately 8 hours. We received over 350 orders for this product from about 12:00 am on the 23rd of Septemtember until 8:00 am the same day. I can assure you that no one had their credit card charged. What people saw was an authorization only which tells us that the card is valid. We must submit both the sale and the batch in order for the charge to go through. This was not done on a single order for this product.

As a representative of the company, I would like to state that this was a simple pricing error. This SKU has a part number that happens to match the part number from another manufacturer. We attempt to do both a part number and UPC lookup to validate but this can fail due to feeds we receive from the manufacturer. In this case, we are having problems with UPC codes matching up to similar products. Because of this, it throws off the price and availability flags in our database. Many of you are technically savvy and know how simple a mistake like this can happen.

We maintain a database of over 25,000 individual SKUs. We strive for 100% accuracy but this cannot always occur. In general, things are very accurate. We update prices and availability twice per day in order to keep up with all of the constant changes. We encounter this problem on isolated SKUs very infrequently. Mistakes happen occasionally and we do our best to honor our mistakes but this one was impossible for us to try to honor.

Many have posted that this is a bait and switch tactic. Let me say that that is simply not the case. We never tried to sell anyone another card. We never charged any credit card nor made it difficult to cancel the order. We get nothing but bad PR when we have pricing errors and I promise you that no merchant gains anything whatsoever in this situation. We were absolutely destroyed on Reseller Ratings.

In the end, yes, we made a mistake and we are sorry for that. We feel that posting these pricing errors causes more problems and ill will than just letting a merchant know about an obvious error. It was a most frustrating experience for both us and people who were trying to purchase this item. I also want to apologize if we seemed terse or even rude on the phone yesterday. We were flooded with calls about this and there were many people trying to get the card for that price even though it wasn't even being displayed anymore.

We are offering anyone who tried to order this product free shipping on future orders. Use the coupon code "repeat" and you will receive free UPS Ground shipping for all products under 20lbs. This offer has no set time limit so use it as often as you like.

I didn't order it... but I appreciate you coming on here and actually trying to straigten things out.

 

Great post, gekko. I admire your company's willingness to admit mistakes.

 

[JoyDutta]

We appreciate you acknowledgement of price mistake digitally unique.

 

[SiskoDS9]

Thanks for the input Gekko.
Your company just earned my buisness.

Good to see an honest buisness unlike XtremeGear. Now THOSE guys are frauds.
speaking of which, I'm glad to see those a-holes stopped spamming here as much. ugh...